Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... See more
Company replied
Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... See more
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Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... See more
Company replied
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
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Company details
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
831 reviews
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Booking was easy snd subsequent…
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. The confirmation email with the confirmation of the work was great too. Thank you.
17 October 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you found the booking process easy and our subsequent communication helpful. It's wonderful that the team at our Hoddesdon branch was prepared, welcoming, and completed the work so quickly and to such a high standard. We're also glad the confirmation email provided clear peace of mind. Thank you for sharing your great experience!
The guys replaced my rear…
The guys replaced my rear window—quickly and professionally.
13 October 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that our team replaced your rear window so quickly and with great professionalism. Thank you for taking the time to share your wonderful feedback with us!
GREAT JOB,BOOKING PROCESS,STAFF,SERVICE
10 October 2026
Reply from National Windscreens - Hoddesdon
We are so pleased to hear that you had a wonderful experience with our booking process, staff, and overall service. Thank you so much for taking the time to share your fantastic feedback with us!
Always have a good experience at this…
Always have a good experience at this centre, great customer service
9 October 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you consistently have a great experience at our centre and receive top-notch care from our team. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Hoddesdon
We are so pleased to hear that you experienced brilliant service, swift turnaround times, and clear updates throughout the process. Thank you so much for taking the time to share your wonderful feedback with us!
Needed 2 visits to get my windscreen fixed
Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it was called to say the windscreen was faulty! Guy said the windscreen had on site for 2 days which means no one had bothered to check it and cancel rearrange the appointment or check it out on the morning before I had arrived or checked it before I went on my walk into town! Had to rearrange a date a couple of weeks later. Not impressed so my score is generous
18 September 2026
Reply from National Windscreens - Hoddesdon
We are truly sorry for the inconvenience and frustration caused by your recent visits. Having to travel and wait, only to find out the replacement glass was faulty, is unacceptable. We appreciate your feedback regarding our pre-appointment checks, as this is certainly not the level of service we aim to provide. Your comments have been passed along to our management team to ensure our inspection processes are improved and to prevent this from happening to future customers.
Great service.
1 October 2026
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booking process is easy
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around too long.Very happy with service from start to finish⭐️⭐️⭐️⭐️⭐️
3 October 2026
Reply from National Windscreens - Hoddesdon
We are delighted to hear that you found the scheduling and rescheduling process so straightforward. It is wonderful to know that our team kept you well-informed about the completion time so you did not have to wait around. Thank you for your 5-star rating and positive feedback about your experience from start to finish!
Great service
Very efficient and quick glass repair service. Won’t hesitate to return if I need to 😊
1 October 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you experienced a prompt and effective glass restoration. Knowing you would confidently choose us again for future needs means a lot to our team. Thank you for taking the time to share your wonderful feedback!
Everything was simple and…
Everything was simple and straightforward in and out nice and easy
30 September 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that your overall experience was seamless, efficient, and hassle-free from start to finish. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Hoddesdon
We are so pleased to hear that you experienced such swift and excellent service from us. We truly appreciate you taking the time to share your positive feedback!
Reply from National Windscreens - Hoddesdon
We are so pleased to hear that you experienced such prompt and professional service, along with clear updates every step of the way. Thank you for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service. I was talked through everything and left with a car in better shape than when I got there.
27 September 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you received great service and were kept fully informed throughout the process. It's wonderful to know your vehicle was returned to you in much better condition. Thank you for sharing your feedback!
Great job done in a short space of…
Great job done in a short space of time.The staff member was on time, polite and did an excellent job
17 September 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that our staff member was on time, polite, and did an excellent job in a short space of time. Thank you for your wonderful feedback!
Simon was fantastic
Simon was fantastic, he did a great job and made sure I had all the information I needed. Booking was really simple and easy and all the staff were really friendly!
20 September 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that our team member did a great job and made sure you had all the information you needed! It's wonderful that booking was simple and easy, and that all our staff were really friendly.
Friendly easy experience
15 September 2026
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement Windscreen, my insurance company said I had to…
When my insurance company said I had to go to Pindar road which was near to me,I went in to see When they could fit me in,they gave me a date,and I asked if a cancellation came up to contact me, which they did,they was very polite, friendly and informative, a really nice staff,
12 September 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're delighted to hear that our staff were polite, friendly, and informative, and that we were able to accommodate you when a cancellation came up.
First-class service
First-class service, polite professional and very fast. Replaced screen, recalibrated cameras. All in a couple of hours!
16 September 2026
Unprompted review
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you received first-class service that was both polite and professional. It's wonderful that we were able to replace your screen and recalibrate your cameras so quickly!
Reply from National Windscreens - Hoddesdon
We are so pleased to hear that you were very happy with the results. Thank you for your wonderful feedback!
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