Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... See more
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Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... See more
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Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
566 reviews
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Impressive Process
Very efficient process - both in the booking arrangement and the person who did the replacement. It was my back window that was smashed so most of the glass ended up in the boot. He emptied my boot neatly and hoovered up all the glass. Impressive. He was a great combination of friendliness and professional efficiency.
25 December 2025
Reply from National Windscreens - Derby
We're happy to hear that the booking and replacement process was efficient. It's great to know the technician was friendly and professional while removing the glass from your vehicle. Thank you for your positive feedback!
Excellent professional service.
Excellent professional service, kept me informed every step of the way. Due to foul weather mobile replacement had to be rescheduled concluding in visit to their premises for completion. Everyone friendly and helpful and work carried out efficiently and satisfactorily.
14 January 2026
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad the service was professional and you were well-informed. We are happy the visit to our premises resulted in efficient and satisfactory work, despite the weather challenges. Thank you!
Excellent service all round very easy…
Excellent service all round very easy to deal with, although I was not around when the car was done as i had it dropped off at my warehouse so it could be done inside, bad weather day. Very pleased with the job.
9 January 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear the service was easy to deal with, even though you weren't present. It's great to know you're pleased with the completed job at your warehouse.
Excellent service
8 January 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Give me back car Bonet light was on…
Give me back car Bonet light was on wires was out not fixed back and no one cares about it was told it was like this
12 January 2026
Reply from National Windscreens - Derby
We regret to hear about the car bonnet light issue and how it was handled. We'll look into this to ensure better service in the future.
Reply from National Windscreens - Derby
We're happy to hear that your experience was easy and prompt! We appreciate your positive feedback and are glad you enjoyed our communications.
Reply from National Windscreens - Derby
We appreciate you sharing that our staff was very helpful, and the service was efficient! We are so happy you had a positive experience.
windscreen repair
repaired quickly and efficiantly three small chips however can still see a slight mark on the inside but not on the outside for some strange reason
8 January 2026
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad the chip repair was quick and efficient. We'll review why a slight mark is still visible on the inside. Thanks again!
Introduced via my car insurance…
Introduced via my car insurance company, and received continuous emails from National Windscreens. The job was on time, on budget and well done.
7 January 2026
Reply from National Windscreens - Derby
We're happy to hear that our service met your expectations. We appreciate you acknowledging our punctuality and quality of work. Thank you for your positive feedback!
Excellent windscreen replacement
National Windscreens Derby branch provided excellent service from start to finish when replacing my windscreen. Could not tell it was a new windscreen and as a courtesy they reattached the dash cam. Recalibration (ASDS) of the cameras was also carried out within the 3 hour replacement.
22 December 2025
Reply from National Windscreens - Derby
We're happy to hear that you had such a great experience with the windscreen replacement at our Derby branch. It's great to know the service was excellent from start to finish and that you were pleased with the dash cam reattachment and camera recalibration. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We're glad you were able to schedule an appointment quickly. Thank you for your feedback; we appreciate it very much.
Reply from National Windscreens - Derby
We're glad you found direct contact helpful. It's good to know our approach made things easier for you. Thank you for your feedback.
From app to finish top guys
1 January 2026
Reply from National Windscreens - Derby
We're happy to hear that you had a great experience from beginning to end. Thank you for your positive feedback!
Good quality
Good quality, quick and professional approach towards the customers… thank you
24 December 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are happy to know that you received good quality service in a quick and professional manner. Thank you!
Very professional
Very professional, very polite and everything was completed in a timely manner.
24 December 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We're happy to hear that you had a seamless experience and were well-informed. Thank you for your positive feedback!
The young man who came out to assess if…
The young man who came out to assess if he could fix it was ver apologetic as e said due to 2 points of impact a new screen would be needed and that he'd call his manager to see if it could be sorted for the following day.
He went above and beyond x
11 December 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We're glad to hear that the employee was helpful and went the extra mile to assist you with your screen repair assessment. Thank you for your positive feedback.
Good Service from Start to Finish.
I had a really good experience overall. I asked for genuine manufacturer glass and paid the difference (you have to call them after the booking is made and wait for them to confirm it with your insurer. In my case, the insurer authorised up to a certain amount and I had to pay the difference). There was a bit of confusion between the branch and customer service about the status of the glass order, but it was sorted out within a day or two. Booking was easy, and both customer service and the branch were easy to get in touch with.
I could track the order status and book the appointment easily once the glass was in stock. I dropped the car off around 9am and it was ready by about 1pm. The car was left clean and tidy, with no damage or anything else I could notice.
The windscreen installation seems solid. I don’t really have a way to check it other than seeing how it holds up, and I took it through a car wash four days later with no issues. I think they use Michelin wiper blades if you choose to replace them as well, which seems like good value. Even if you buy them yourself, you’re not saving much.
Thanks to the team at National Windscreens Derby.
5 December 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a good experience overall. We appreciate your feedback regarding the glass order and the communication. It's great to know that you found the booking process easy, the installation solid, and the car clean. Thank you for acknowledging the team.
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