While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
Company replied
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See what reviewers are saying
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Another person had cancelled and my appointment was moved forward but I was needing to go out so they stayed until I got back very helpful repair done in no time. I would have liked a new screen but I... See more
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
610 reviews
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Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good friendly customer service and did…
Good friendly customer service and did the job faster than expected!
10 August 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you received friendly customer service and that the job was completed faster than anticipated. Thank you for your wonderful feedback!
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Under The cracked screen they had a surprise…
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new screen.
11 August 2026
Reply from National Windscreens - Chelmsford
We're so happy to hear that our team was able to expertly handle the unexpected trim clip issue during your screen replacement. We always strive to provide thorough and attentive service, and we appreciate you recognizing our efforts. Thank you for your wonderful feedback!
Easy to make the appointment
Easy to make the appointment, technician arrived on time and made a good job.
10 August 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that making the appointment was easy for you and that our technician arrived on time and did a good job. Thank you for your wonderful feedback!
The staff broke my wing mirror and lied…
The staff broke my wing mirror and lied stating the windscreen they replaced was a different shape that’s why my mirror was loose. A very poor service. I wouldn’t give them any stars at all, but it wouldn’t let me do that
7 August 2026
Reply from National Windscreens - Chelmsford
We are very sorry to hear about the issues you experienced with your wing mirror and the explanation you received. We appreciate your feedback.
Great service all done on time
Great service all done on time by friendly and professional staff.
7 August 2026
Reply from National Windscreens - Chelmsford
We're so pleased you experienced great service, all done on time, and found our staff friendly and professional. Thank you for your wonderful feedback!
Repair carried out on my Ford Kigali…
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
30 July 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear the repair on your windscreen was quickly done at your local unit, all within an hour of your arrival. It's wonderful that our staff were very helpful and friendly, and that you received top service!
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
We're so glad to hear that everything was explained clearly and that you had no issues. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you experienced very efficient service and found our staff friendly and helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good experiance
Good experiance, no problems all done on time. Staff friendly and proffesional
17 July 2026
Reply from National Windscreens - Chelmsford
We're so pleased you had a good experience with us, that everything was done on time, and that our staff were friendly and professional. Thank you for your kind feedback!
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He was pleasent & good at his job
14 July 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you found our team member pleasant and skilled at their job. Thank you for your wonderful feedback!
Great company did the job and quickly…
Great company did the job and quickly highly recommend
14 July 2026
Reply from National Windscreens - Chelmsford
We're so pleased you found our company great and that the job was done quickly. Thank you for your wonderful feedback and high recommendation!
The service accorded to me on the day…
The service accorded to me on the day was excellent, the staff were friendly and professional. The standard and quality of service is of high quality.
14 July 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that the service you received was excellent and that our staff were friendly and professional. It's wonderful to know you found the quality of service to be high!
Excellent service.
13 July 2026
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We are so pleased to hear that you experienced good and efficient service, and that our customer service was great! Thank you for your positive feedback.
Reply from National Windscreens - Chelmsford
We're so glad to hear that everything was completed quickly and efficiently for you! Thank you for sharing your positive experience.
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