Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... See more
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Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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See what reviewers are saying
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
366 reviews
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Good experience - Professional care and attention
Good experience , friendly repair and quick as well. Many Thanks
16 October 2026
Reply from National Windscreens - Bury
We are so pleased to hear that you had a great experience and found our repair service to be both welcoming and fast. Thank you for taking the time to share your wonderful feedback with us!
100% perfect
100% perfect
Polite and explained everything to me what he was doing and how it worked.
Thankyou
16 October 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you had a perfect experience and that our team member took the time to politely explain his work and how everything operates. Thank you so much for taking the time to share your wonderful feedback with us!
Good service.
Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which would have been far more convenient for me to travel to as I live in Bolton.
11 October 2026
Reply from National Windscreens - Bury
We are glad you enjoyed your experience with our team's service. We appreciate your feedback regarding the location of your windscreen replacement. We understand it was inconvenient to travel further when a closer branch was available, and we will review our booking process to ensure we offer the nearest option.
Very easy booking process which made it…
Very easy booking process which made it alot easier and just brilliant staff.
9 October 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you found the scheduling process simple and hassle-free. It is wonderful to know that our brilliant team made such a great impression on you as well. Thank you for taking the time to share your wonderful feedback!
Very informative throughout the process…
Very informative throughout the process and excellent service when fitting.
30 September 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you found our communication helpful during every stage and experienced top-quality service during your installation. Thank you for your wonderful feedback!
Seamless
Communication from initial contact to completion of the job was exemplary. Professional and friendly service.
4 October 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you experienced exemplary communication throughout the entire process. It's wonderful to know that our team provided you with friendly and professional service from start to finish. Thank you for your feedback!
Fast, efficient home windscreen fitting.
The technician was superb with a get it done attitude.
1 October 2026
Reply from National Windscreens - Bury
We're so pleased to hear that your technician was superb and approached the work with such a great, proactive mindset. Thank you for your wonderful feedback!
Friendly stuff of members
Friendly stuff of members. Explaine everything, answer all question and give recommendations for upcoming service on car and glass update.
1 October 2026
Reply from National Windscreens - Bury
We're so pleased to hear that our team members were friendly and took the time to explain everything clearly. It's wonderful to know that all your questions were answered and that you received helpful recommendations for your car's upcoming service and glass needs. Thank you for your fantastic five-star review!
Great service
Great service, quick, easy and no problems whatsoever, booking process really easy and also if you need to cancel or rearrange is really simple
19 September 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you received great service and that everything was quick, easy, and problem-free! It's wonderful that our booking process was simple, even for cancellations or rearrangements.
Good and efficient service
11 September 2026
Reply from National Windscreens - Bury
Thank you for taking the time to share your positive experience. We truly appreciate your feedback regarding our service.
Excellent service
9 September 2026
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job done by national windowscreens bury
Guys at national windowscreens kept me informed right through the window replacement
Staff were friendly and all so informed me the last replacement that was done by manchester windows was not done to a high standards and they had left a bolt loose plus the seal was not done properly these guys sorted that and fitted the new window to very high standard and all so calibrated the censors in the glass i would highly recommend these guys and wont be using manchester windows again
10 September 2026
Reply from National Windscreens - Bury
We're so pleased to hear our team kept you informed and provided such a high standard of service for your window replacement. It's great to know they addressed the previous issues and calibrated the sensors perfectly. Thank you for your strong recommendation!
Following on from my previous review…
Following on from my previous review highlighting the poor service and poor quality of repair carried out by the bury branch to which national windscreens replied that it would be addressed,,,,the outcome was 'luve with the poor repair or pay for a new replacement screen!!' ,,,what fabulous customer service! ,,,,,trusting the bury branch to replace the screen without causing issues with the many sensors was simply not worth the risk,,,I was offered to contact another branch to have the replacement carried out but having had such poor service this far I'm just going to live with the shoddy repair ,,,if you can avoid using national windscreens bury I would strongly advise you do so , the only reason for the 2 stars is that the customer service department were quite quick in responding to the issue even though the outcome wasn't positive .
11 September 2026
Unprompted review
Reply from National Windscreens - Bury
We are truly sorry to hear about your continued dissatisfaction with the repair carried out at our Bury branch. We understand your frustration with the outcome and the difficult choice you were presented with. It's clear that the experience has been far from ideal, and we regret that our attempts to address the issue did not result in a positive resolution for you. We appreciate you acknowledging the promptness of our customer service department, even though the final outcome was not what you hoped for.
Friendly efficient staff.
8 September 2026
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service
Fantastic service, got a really quick appointment at a convenient time. Staff were really pleasant & the new windscreen was fitted within 2 hours. No complaints
8 August 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you received fantastic service and got a quick appointment at a convenient time! It's wonderful that our staff were pleasant and your new windscreen was fitted within two hours.
Fast and efficient service
Fast and efficient service. Quick installation of a complex front screen. Very happy with the work.
8 February 2026
Reply from National Windscreens - Bury
We're so pleased to hear you experienced fast and efficient service, and that the installation of your complex front screen was quick. It's wonderful that you are very happy with the work!
Reply from National Windscreens - Bury
We're so pleased to hear that you experienced great service and found our team to be polite and very professional. Thank you for your wonderful feedback!
Fabulous did a great job
Fabulous did a great job, nice and friendly and very efficient
14 August 2026
Reply from National Windscreens - Bury
We're so pleased you found our service fabulous and that our team was nice, friendly, and very efficient. Thank you for your wonderful feedback!
Kept informed at all times about what…
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
5 August 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you were kept informed about your car and that it was fixed in less time. It's wonderful that you would definitely recommend us!
Reply from National Windscreens - Bury
We are so pleased to hear that your experience was simple and efficient. We appreciate your positive feedback!
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