Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with... See more
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The team at National Windscreens in Birmingham were outstanding. Replacing my windscreen was technically and logistically difficult. Corinna and the team in Birmingham were understanding and helpful,... See more
Company replied
Highly recommended . Very much professional technician after installation he cleaned the damaged glass debris from the inside of the vehicle. and tested rain sensor works properly. Then he rang me... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
853 reviews
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I was kept uo-to-date
I was kept uo-to-date, via the app, as to where the Technician was. On arrival, he got straight on with the job. I found him very polite and friendly.
31 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you were kept updated on the technician's arrival via the app. It's wonderful that they got straight to work and that you found them very polite and friendly!
Excellent in every way
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my insurance cover within seconds. A breath of fresh air compared with other businesses who consistently fail to get it right first time!
Very well done NW!
30 July 2026
Reply from National Windscreens - Birmingham
We're delighted to hear about your very positive experience! It's wonderful that our technician arrived on time with the correct windscreen and completed the job efficiently. We're also pleased that our online booking and payment process was simple, and that we could check your insurance quickly. Thank you for your kind words!
Let us know when he was on his way very…
Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with easily .
28 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear about your very good experience! It's wonderful that our team member kept you informed, was efficient and polite, and provided helpful advice. We're also glad the booking process was easy for you.
Reply from National Windscreens - Birmingham
We're so pleased to hear that you found our staff very helpful and had an overall faultless experience. Thank you for your wonderful feedback!
Extra Job.Thanks
20 July 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
Quick turn around . No mess left after replacing the windscreen. Good staff.
24 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear about the quick turnaround and that our team left no mess after replacing your windscreen. Thank you for your wonderful feedback!
Time slots should be more accurate and shorter.
I was told it wouldn’t take more than four hours. They didn’t start doing the car till I rang at 15:00hrs, I could have dropped the car off much later and waited.As it was I wasted my whole day and paid for two taxis.
17 July 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the extended wait time and the inconvenience this caused, leading to a wasted day and additional taxi expenses. We understand your frustration and regret that the service did not meet your expectations regarding the timeframe.
New Windscreen.
All the staff were very accommodating.
The staff clearly had a good knowledge of how technical windscreens have become now.
17 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our staff were very accommodating and demonstrated excellent knowledge of modern windscreen technology. Thank you for your kind feedback!
Friendly & Great Quality
Friendly service. Repair was completed efficiently and to a very high standard.
22 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear you experienced friendly service and that the repair was completed efficiently and to a very high standard. Thank you for your wonderful feedback!
Technician was great
Technician was great. Friendly and efficient.
Good timekeeping and kept notified of when to expect them to arrive.
21 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our technician was friendly and efficient. It's wonderful to know that our timekeeping was good and that you were kept informed about their arrival!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
We're so pleased to hear that we kept you updated and that our engineer was courteous and pleasant. Thank you for your wonderful feedback!
Very good service
The fitter Clive was a really nice guy and changed my windscreen in no time and did an excellent job.
21 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our fitter was a really nice guy, changed your windscreen quickly, and did an excellent job. Thank you for your wonderful feedback!
Reply from National Windscreens - Birmingham
We truly appreciate your kind words about the great job we did. We're so pleased to hear you had such a positive experience with us.
Top tier service and experience
Service and communication was fantastic, the staff member sent out was also amazing, very clear and thorough with communication and work done, amazing clean up too. Highly appreciated.
13 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our service and communication were fantastic, and that our staff member was amazing. It's wonderful that they were clear and thorough, and that you appreciated the amazing clean-up!
Had to wait 2 weeks to get my window…
Had to wait 2 weeks to get my window screen replaced, when I pick up my car the automatic window wipers didn’t work , due to they had trapped the wire for the sensor,
10 February 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the two-week wait for your window screen replacement and the subsequent issue with your automatic window wipers. We understand how frustrating it must be to experience a new problem after a repair.
Reply from National Windscreens - Birmingham
We're so pleased to hear that you found our services to be very reasonable and that our fitters were great. Thank you for your wonderful feedback!
Very nice chap that did the job sorted…
Very nice chap that did the job sorted fast clean no messing 😊
15 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our team member was very nice, sorted the job fast, and completed it cleanly without any fuss. Thank you for your kind feedback!
Early repair date offered and suitable…
Early repair date offered and suitable time agreed and repair done very professionally in agreed time frame.
8 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that we were able to offer an early repair date and that the work was completed professionally within the agreed timeframe. Thank you for your feedback!
Excellent, professional workmen
The blokes that came to fix my window rang me to let me know they were here. Both were very friendly, talked me through the process and what to expect . Couldn’t do enough even in that scorching hot weather!!
12 July 2026
Reply from National Windscreens - Birmingham
We're delighted to hear about your positive experience! It's wonderful that our team was friendly, communicative, and went above and beyond, even in challenging weather.
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