Great experience. Brian who fitted it was fantastic. Really knowledgeable and really helpful and nice guy. He did the job and did a great job.
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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See what reviewers are saying
Easy process from drop off to collection. There is limited space on the industrial estate but it did not cause too much of an inconvenience. Staff were friendly and helpful
Company replied
The guys that came down to do the job were amazing. Such great guys and full of energy. Firstly thank you to them both great assets to the team. Worked on my classic Cl500 so wasn’t a straight forward... See more
Company replied
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... See more
Company replied
Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.7
Excellent
666 reviews
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Great experience
Great experience. Brian who fitted it was fantastic. Really knowledgeable and really helpful and nice guy.
He did the job and did a great job.
19 August 2026
Reply from National Windscreens - Basildon
We're so pleased to hear you had a great experience. It's wonderful to know our technician was knowledgeable, helpful, and did a fantastic job!
The guys that came down to do the job…
The guys that came down to do the job were amazing. Such great guys and full of energy. Firstly thank you to them both great assets to the team. Worked on my classic Cl500 so wasn’t a straight forward job. Came on time cracked on and had great conversations while doing the work. Thank you boys
18 August 2026
Reply from National Windscreens - Basildon
We're delighted to hear about your excellent experience! It's wonderful that our team members were amazing, full of energy, and great assets. We're especially pleased they handled your classic CL500 with expertise and had great conversations while working. Thank you for your kind words!
Reply from National Windscreens - Basildon
We're so glad to hear you're pleased with how things look! Thank you for sharing your positive feedback with us.
Reply from National Windscreens - Basildon
We truly appreciate your kind words about the job we did. We're so pleased to hear you had such a positive experience with us. Thank you for your feedback!
Easy process from drop off to…
Easy process from drop off to collection.
There is limited space on the industrial estate but it did not cause too much of an inconvenience.
Staff were friendly and helpful
31 July 2026
Reply from National Windscreens - Basildon
We're delighted to hear that the process from drop-off to collection was easy for you. We appreciate your feedback regarding the limited space and are glad it didn't cause too much inconvenience. It's wonderful to know our staff were friendly and helpful.
Reply from National Windscreens - Basildon
We're so pleased to hear that you found our team polite and easy to interact with. We truly appreciate your kind words and positive feedback.
problem with still not resolved (stop…
problem with still not resolved (stop censor fault not corrected despite 3 visits)Basildon centre promised they would send a technician to my house to correct this fault 7 days later still no contact
29 July 2026
Reply from National Windscreens - Basildon
We are truly sorry to hear about the ongoing issue with your censor fault and the delay in getting a technician to your home. We understand your frustration and appreciate you bringing this to our attention. We are actively looking into why there has been no contact and will ensure this is resolved promptly.
You recently replaced the windshield on…
You recently replaced the windshield on my van, but you scratched the paint on the sides and broke a plastic part; you sent someone to fix the issue, but nothing was actually done. I do not recommend this company—they are not professional.
22 July 2026
Reply from National Windscreens - Basildon
We sincerely apologize for the issues you experienced with the paint and the broken plastic part after your windshield replacement. We regret that the follow-up visit did not resolve the problem. We are reviewing our procedures to prevent similar situations and appreciate your feedback.
Great service
Great service, from appointment to collection, kept informed throughout the process highly recommend.
25 July 2026
Reply from National Windscreens - Basildon
We're so pleased to hear that you received great service from appointment to collection and were kept informed throughout the process. Thank you for your high recommendation!
Reply from National Windscreens - Basildon
We're so pleased to hear you experienced great contact, good personalities, great service, and found us accurate and timely. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
We are so pleased to hear that you experienced efficient and friendly service, and that you received great service. Thank you for your positive feedback!
Smooth experience
Great easy experience. Dropped my car off at 8;30 and it was completed within an hour.
22 July 2026
Reply from National Windscreens - Basildon
We're so pleased to hear that your experience was easy and that your car was completed so quickly! Thank you for your positive feedback.
Reply from National Windscreens - Basildon
We're so pleased to hear that the work was carried out efficiently and that you found our staff polite and helpful. Thank you for your wonderful feedback!
Thank you very much for your service…
Thank you very much for your service I'm very satisfied
13 July 2026
Reply from National Windscreens - Basildon
We are so pleased to hear that you were very satisfied with our service. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Basildon
We're so pleased to hear that our service was quick and efficient, and that we kept you well-informed via text. Thank you for your wonderful feedback!
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Basildon
We're so pleased to hear that our staff was friendly and efficient, and that we kept you fully informed. Thank you for your kind feedback!
Changed my appointment time at the last…
Changed my appointment time at the last minute which I wasn’t impressed with. Especially as the wait time for an appointment was over 2 weeks.
3 July 2026
Reply from National Windscreens - Basildon
We sincerely apologize for the last-minute change to your appointment, especially after such a long wait. We understand your frustration and regret any inconvenience this caused.
Reply from National Windscreens - Basildon
We appreciate your kind words and are so pleased to hear you are happy with our work. Thank you for your positive feedback!
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