5 star. Found a brand new part for a 27 year old boiler. Dispatched and arrived next day. Installed and working perfectly! Excellent choice of courier in DPD as well. Regular updates and clear time of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used National Boiler Parts several times this year, parts always arrive very quick and have so far always worked fine. Good stock of reconditioned parts, and if they are out of stock will refur... See more
Really awful service, avoid this company at all costs wish i’d checked these reviews before ordering so disappointed.
Company replied
Utter shambles. I have tried to get in touch via email phone facebook and whatsapp and only got an answer after countless attempts. They have still not dispatched my purchase after a month and I h... See more
Company details
Written by the company
National Boiler Spares are a boiler spare parts specialist company and our aim as a business is to bring quality boiler spare parts and other heating industry items from leading manufacturers to trade buyers at best prices. We sell to public/end user at...
Contact info
Tyne View Terrace, NE28 6SG, Tyne and Wear, United Kingdom
- 0191 263 3708
- info@heatingtradesupplies.com
- nationalboilerparts.co.uk
2.6
Poor
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless service item came quickly no…
Faultless service item came quickly no issues whatsoever
26 October 2020
Unprompted review
Well worthwhile using this firm
Well worthwhile using this firm. Saved a few quid!!
26 October 2020
Unprompted review
New fan assembly
Purchased a new fan assembly for my boiler from National Boiler Parts. Quality is excellent along with being one of the cheapest on the internet and delivered quickly. All in all an excellent company to deal with, will use again and recommend.
26 October 2020
Unprompted review
Fast and easy to deal with
Fast and easy to deal with - parts arrived on time and as described - excellent service
26 October 2020
Unprompted review
Board was faulty wasted my money and time
Not happy at all, paid for gas engineer as Biasi boiler had fault not starting, told me I needed a new board, but a new one was expensive so ordered a reconditioned from here, and paid again for engineer to put this one in, but while it fixed original fault this had a different fault where it would not keep flame on for more than 5 seconds a time, so had no choice but to finally buy it new, but due to dodgy board also paid again for engineer, and now it finally works so it’s clear my reconditioned board was faulty, my engineer said do. So I wasted my money on a board as well as an engineer and my time staying in. Should have just bought new first tine round. Now I’m out of pocket for engineer twice, as well have a dodgy board I can’t do anything with. What do I do now?
26 October 2020
Unprompted review
Reply from National Boiler Parts
Dear Don , thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.We are more than happy for you to return your item back to us for a full refund.We will also issue a refund for the postage .
I have recieved this email from a…
I have recieved this email from a company I have never dealt with, unsure if they are randomly sending out emails to boost their rating?
26 October 2020
Unprompted review
Reply from National Boiler Parts
Hi Dawn,
Our system only send automatic emails to customer made an order from one of our website ,eBay,Amazon or trade counter channels .If you can send your details to info@nationaboilerparts.co.uk we can check and confirm this.Please accept our apologies if this caused any inconvenience .
As allways as a certified gas engineer…
As allways as a certified gas engineer with over 50 yrs experience I need quality spares at honest prices for my customers,I allways have confidence in buying spares from national boiler parts,allways quick ,and correct ,perfect service
26 October 2020
Unprompted review
Best price
Bought on eBay, best price , very quick delivery, will use again
26 October 2020
Unprompted review
Good items,fast service.
26 October 2020
Unprompted review
Fast five Star service with excellent…
Fast five Star service with excellent technical backup.
26 October 2020
Unprompted review
Excellent Service
Brilliant one day service at a decent price and the fan looked to have been very well reconditioned.
26 October 2020
Unprompted review
Excellent service again
Excellent service again. Had one faulty part delivered, not their fault, manufacturing defect in genuine part not visible until installed. Very helpful response sending replacement by express delivery. This and good prices are why I use this company.
26 October 2020
Unprompted review
Excellent company, great prices and service
Excellent company. PCB ordered Tuesday evening, arrived on Thursday morning. Very helpful on the phone and WAY cheaper than other supposedly big name suppliers. Genuine Potterton part.
26 October 2020
Great price and good service,
25 October 2020
Fantastic service and will definitely…
Fantastic service and will definitely be using again
24 October 2020
excellent service and parts as…
excellent service and parts as described and working. Part arrived next day in good condition. will use again.
23 October 2020
Very good service.Next day delivery
Very good service.Next day delivery. all good. Have not fitted yet, so no end result yet but hopes are high.
23 October 2020
Part was exactly what I ordered
Part was exactly what I ordered. Delivered within two days.
22 October 2020
Efficient and fast delivery
22 October 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.