Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more
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Review summary
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Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more
I’ll tell you what at first I was mad and didn’t get the best experience but Angela came in and got things going !!! She got me fixed right up thank you very much Angela !!! Your customer service skil... See more
I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more
Company details
Information provided by various external sources
National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.
Written by the company
Contact info
538 Broadhollow Rd. Suite 213, 11747, Melville, United States
- 1.800.991.2291
- info@Nationalbankcard.com
- nationalbankcard.com
4.8
Excellent
10K reviews
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I love how nice the people are with…
I love how nice the people are with this service, so far everything is great. exceptional service and very nice and helpful
25 June 2026
The more I learn and use National…
The more I learn and use National bankcard. The more I'm impressed by them. And the more I am glad I'm using them. And i hope to continue use them in the future.
19 June 2026
The customer service by everyone I…
The customer service by everyone I talked with today was excellent. They explained everything simply and concisely.
24 June 2026
Great customer service thank you
24 June 2026
National Bankcard Customer Service & Credit Card Options
National Bankcard representatives were professional and answered all my questions promptly and satisfactorily. The enrollment process was smooth, quick, and simple, thanks to the attentiveness of the company's representatives.
22 June 2026
Everything about the reader itself is…
Everything about the reader itself is great, but customer service needs a lot of work. Don't be a customer service rep. If You can't answer the questions. Everything else about the card reader and company is wonderful.
18 June 2026
Agents listened
Agents listened, worked well through a complex activation, expedited new account fast and fee rates are very reasonable. Would recommend to others to use National Bankcard for credit card processing.
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible customer service
Horrible customer service. Reps not experienced. If I could give you guys less than one star, I would big mistake in signing up with this company
16 June 2026
Reply from National Bankcard Inc.
We sincerely apologize for the inconvenience and disappointment you experienced with our company. Providing excellent service is our priority, and we regret that we fell short of your expectations. Unfortunately your account was closed for security risk.
Your team member helped me get through…
Your team member helped me get through the process and made it easy for me to get everything all set up.
17 June 2026
I am a new customer switching from Square
I am a new customer and Jodie Kitain and
Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the process and Jodie helped verify all my info and answer all my other questions. I can't wait to use to service.
22 June 2026
Thank you so for Experince with…
Thank you so for Experince with Representatives that Made Contact with me Robert Casey and And Staff with most professional experience and looking out for my needs to service 😀
22 June 2026
The customer service was very…
The customer service was very personable. Such an easy service to use. I will recommend to others.
22 June 2026
excellent service
what made me select national bank card was the simple fact that I was able to get a virgin account I was treated with professionalism great customer service communications most especially in many businesses, and which I was truly impressed
15 June 2026
Very personable
Very personable, eager to assist, assured me of their commitment to customer satisfaction and service
11 June 2026
My agent was wonderful!
19 June 2026
everything went smoothly
11 June 2026
Greg is awesome and a pleasure to work…
Greg is awesome and a pleasure to work with over the phone and email. Aruba called to help me set up my App and do a sample transaction. Lovely to have her help me as well. Thank you, Robin The Notary
18 June 2026
Exceptional service
The follow up, the continued communication, the level of professionalism, the customer service that I received from everyone was phenomenal.
16 June 2026
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