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National Bankcard Inc. Reviews 

10,019
•
TrustScore 5 out of 5

4.8

Business Services
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Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire account setup process. People deeply appreciate the fast turnaround times, clear communication, and polite representatives that make switching services completely stress-free. Consumers consistently highlight how easy it is to navigate websites and complete forms. Some reviewers were not happy with customer service, noting poor communication, rude behavior, and inconsistent information provided by representatives. A few consumers also mentioned unexpected account closures, issues with fund access, and frustrating onboarding delays that severely interrupted their ongoing business operations and caused significant challenges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as fast, easy, and... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful experiences and staff helpfulness.... See more

User experience

People report wonderful satisfaction with the user experience, highlighting the exceptional and easy setup... See more

Response time

Users describe positive interactions with response_time, highlighting quick turnaround times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more

Rated 5 out of 5 stars

Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more

Rated 5 out of 5 stars

I’ll tell you what at first I was mad and didn’t get the best experience but Angela came in and got things going !!! She got me fixed right up thank you very much Angela !!! Your customer service skil... See more

Rated 5 out of 5 stars

I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more

Company details

  1. Business Services

Information provided by various external sources

National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,019)

1,039 reviews in the last 12 months

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Rated 5 out of 5 stars

I just started using NBC

UPDATE
This updated review is to reflect our customer service experience not the company's policies...after NBC Withheld our customers funds for 1 month due to me not fully understanding the spending limit policies of NBC. YOU MUST READ everything before you sign. Don't let the sales person who sets your account up mislead you. If your customer spends more than the limit you set up you will be flagged as a possible fraudulent merchant.
After exactly 1 month and several emails and phone conversations Miss Angela at NBC went to bat for us and the money was finally transferred to our Companies account. We can now start classes for our customers. She was terrific. Thanks Angela. I appreciate your help so much.
Chris

10 July 2026
Unprompted review

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