UK National Lottery Reviews 

549
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Terrible. Not user friendly. Not very transparent and usually doesn't work. Used to be ok before the major update. Currently telling me I have reached my 7 day deposit limit limit, wierdly have no... See more

Rated 1 out of 5 stars

Correctly people are complaing about the new lotto providers, we recently purchased a number of scratch cards, and we realised that after scratching the hidden numbers & symbols, before you even scrat... See more

Rated 1 out of 5 stars

The change in prizes at low levels ( 2 & 3 numbers) is frankly insulting. The free spin has been abandoned. The excuse given that it allows more people to win the million plus, is hogwash. Most of us... See more

Rated 1 out of 5 stars

This app is rubbish this company that's running it is shocking I don't know if its using this a I crap but they are making enough to put real people in control Time to get rid cant sign in can't chan... See more

Company details

  1. Lottery Vendor
  2. Gambling Service
  3. Online Casino or Bookmaker

Information provided by various external sources

Check the latest National Lottery results for the most popular games in the UK, including Lotto, Thunderball, EuroMillions and HotPicks draws.


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1.0

Bad

TrustScore 1 out of 5

549 reviews

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1.0

All reviews

(549)

467 reviews in the last 12 months

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Rated 1 out of 5 stars

Prize money rip off.

The prize money payouts being substantially reduced means I will be reducing my stakes substantially, winning a pound for 2 numbers and a tenner for 3 is nothing short of insulting, don't think this mob will last long.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Sadly i only noticed when seeing the…

Sadly i only noticed when seeing the results
tonight , when the lottery upped the price to 2 pounds
i reduced the amount of tickets i purchased
ive decided i aint buying another ticket
with collect my pound and say good by.
two draws and reduced mini payouts as made it
a waste of time playing good bye to the lottery.
oh would of given no stars if i could.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

New App and site is a disaster

Awful. Been on holiday abroad and came home and paid for two tickets on the Saturday night draw. Email says I’ve won a prize, great. Claim Prize hit the button. The message now says I’m not in the UK, yet I bought the ticket 24 hrs previously with no issue in the UK where I still am. Advice contact ISP and it may take several weeks to resolve, come on that’s just a scam to keep my cash. Dreadful, this is the last draw I will participate in. You’ve had my cash and don’t want to sort the prize. For goodness sake what a disaster.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Lottery scam.

I like many others have played the lottery since the start, this new format is a total joke and an insult to peoples intelligence, to say they are doing it to give people more chances of winning is a total insult, all they are doing is trying to make more money for themselves, I would rather keep the old format and can honestly say I will not be playing the lottery in this format again.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

National Lottery has changed for the worse.

I woke up this morning to find an email telling me I had won a small prize. I assumed it was a free lucky dip but nope, it was £1 for 2 numbers. After playing the lottery ever since it started, I will not be playing it again, it's now a total RIPOFF. As others have pointed out, the smaller prizes have been substantially reduced and given the huge odds against winning anything it really isn't worth bothering any more. Corporate greed will lead to huge losses and it will serve them right.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible changes

Horrible changes. As someone who buys lottery tickets religiously I was so disappointed. Two numbers wins a pound! Three numbers £10 from £30. Disgraceful.
Totally put me off and I won't be buying from now on.
It's ruined.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Lotto rip off

If we hadn’t done the same numbers from the start we would stop playing we always brought extra tickets on a rollover had to be won not any more

13 June 2026
Unprompted review
Rated 1 out of 5 stars

New lottery scandal

The prize money has been reduced by up to 2/3 two numbers now is £10 down from £30 yes there are now two chances of winning, but I would have to win 3 times to get the old prize money, what are the chances of that, 4 numbers now is £50 before it was £140, hotpicks 3 numbers now £400 before it was £800, it's hard enough to win never mind winning twice to get the same prize money, this is an absolute shambles and I imagine that a great deal of people will stop doing the lottery as I will, anyone doing the lottery check out how much the prize money has been reduced

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous

In all honesty I have always struggled with the National Lottery app as it was never perfect.

Small niggles such as the purchase date being identified rather than the draw date can cause confusion but since Camelot were replaced, it’s gotten steadily worse.

And today, I found out that to claim a cash prize of £2, you can’t claim it on the app, no that would be too simple, you have to come out of the app and login to the National Lottery website!

Why? Why can’t you claim any prize on your app?

For the sake of £2, just you keep it, I’ll definitely never give this horrendous company anymore money.

What a shambles this has turned into. Maybe heed the saying “if ain’t broken, don’t fix it “

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish now

Absolutely rubbish now.
They may as well say play so we can win.
The only winner is them.
They must think people are dumb.
There’s really no point in playing anymore.
I’m out of it now. I’d have to live till I’m 300 years old to win 10 quid. What a joke.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Who designed this

Who designed this new website? Was it AI? Who tested the design? Awful interface and customer experience. Takes me 10 minutes to find my tickets and see what I’ve won after I get a win alert email.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

New Lotto

The new lotto lower tier prize amounts are now disgusting. £1.00 for 2 numbers, £10.00 for 3 numbers, £50 for 4 numbers plus hotpick prizes half of what they were before. After 32 years of playing this could be it for me.

13 June 2026
Unprompted review

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