Naplesboutique Reviews 

191
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Customers found the ordering process to be easy and quick, with many appreciating the clear communication and swift confirmation of their purchases. Many people also praised the website for being easy to navigate, making their shopping experience pleasant and efficient. Reviewers are excited about their orders, often looking forward to receiving beautiful and elegant dresses for various occasions. However, some customers were dissatisfied with the product quality, noting that items received did not match the pictures online and were made of cheap material. A significant number of people also expressed frustration with the return policy, as they discovered the company ships from China and requires returns to be sent there at the customer's expense, despite the website implying otherwise.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers finding it easy to navigate,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

People report positive experiences with the ordering process, often describing it as simple, quick, and easy.... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from o... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

191 reviews

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No history of asking for reviews

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3.7

All reviews

(191)

191 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience with Naples…

Terrible experience with Naples Boutique. Their website advertises a “money-back guarantee,” yet when I tried to return an item within their stated policy, they refused to clearly confirm I would receive a full refund and instead kept pushing partial refund offers. Extremely misleading and dishonest business practices. I would not recommend ordering from this company.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

High Quality Elegant Dress

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank you!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I bought a nice dress but came in…

I bought a nice dress but came in different color and fit small even if I pick my size and measurements. I contacted the costumer service and it was impusiblevto return it to get a correct color and size. They asked me to send it to china and I have to pay costumer and shipping etc etc etc. So I said that I want to return it and get my money back. But the cost of the shipping and everything was no worth. They offered tha 10% of my money back which I didn’t want it. I love the dress but didn’t fit so after many back and forth. I gave up and I accepted the 10% but I have a dress that I like but can’t wear.
Do not buy from this store there are more stores with the same kind off dresses with better return policy.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Loved their collection

Loved their collection. Wanted beautiful dresses for my Europe trip and found this online store in insta and ordered right away.
I found the prices reasonable and would surely recommend this brand to my friends.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company! Advertises like they’re in the US but it’s just dropshipping from China. It took about 3 weeks for the dress I ordered to arrive and it looks and feels like it was made in China. Cheap material, and also isn’t the same as pictured on the website. It has a big ugly see through portion on the side that was not on the dress in the website photos. Looks like it was $10 from SHEIN not $70 on sale from a boutique. Waste of money and can’t return because it costs more to ship it back than it did to buy it. Scam city baby! Plz learn from my mistake and ignore all the fake positive reviews :) stay safe out there. Also Jesus loves you and I’m only not saying worse things because WWJD :)

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam- please be careful

Quality was terrible and the return process is outrageous. They kept trying to get me to keep the items and just take 20% of the value back. When I refused they said I had to ship back on my own dime (with tracking) to China! After they received and "reviewed" my return, they would let me know if they would refund it. DO NOT SUPPORT THIS SCAM.

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Experience was fun

Experience was fun
Website is easy to use
Everything is clear makes sense
I’m filling out the survey before I get my order, but anticipate it will be wonderful as well

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. The quality is NOT as advertised - it was cheap material and had pulls in it. I sent SEVERAL emails with multiple pictures of the dress in and out of the bag as requested and still have had to put in a request with my credit card company to fight them. DO NOT WASTE YOUR MONEY.

20 May 2026
Unprompted review

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