Nalda.ch Reviews 

I've ordered 5 different times and I had no problems at all.
Prices are cheap and delivery fast.
I haven't had problems so I can't judge the quality of the support service when there are problems.

All good. The order was a bit late, but overall experience is poaitive

Fast Delivery

Very bad. Misleading delivery time. No answer to emails nor request. I will check the legal ways to get back my money

I placed an order with Nalda on 17 November 2025. At the time of purchase, the product was displayed on their website as “immediately available”. What followed was more than three months of delays, repeated postponements of the delivery date, and vague, contradictory explanations.

Throughout this period, I was repeatedly told that the item had been “ordered” and would be shipped “as soon as it arrived”, yet no reliable delivery was ever guaranteed. Each promised delivery date passed without shipment or tracking information, only to be replaced by a new date weeks later.

What is particularly problematic is that the product continued to be advertised as available on the website, even while I was being told privately that it was not in stock, subject to allocation, or unavailable from suppliers. This lack of transparency made it impossible to make an informed decision as a customer.

After multiple follow-ups and nearly three months of waiting, I was finally given yet another new delivery date. At that point, I had no confidence left that the order would ever be fulfilled and decided to cancel.

Delays can happen, but misleading availability information, shifting explanations, and the absence of a realistic delivery commitment are not acceptable. Based on this experience, I cannot recommend Nalda.

alles gut, tiptop

I ordered a book (CHF58) beginning December 2025. The delivery date was 22nd of December, but till January the status remained „order processed“ or something the like: it was never shipped, hence I never received anything. I never even received an answer from my queries (e-mail). So I disputed the payment with my bank and received the money back. I would never order again from this website.

i ordered 4 books 2 months ago. i received only one and i don’t know if i will receive the others. they don’t answer emails nor have a contact number.

I’ve had the worst experience ordering books with Nalda. The first time I ordered, there was an e-book and the link they sent never worked. The second time I ordered, the books were to be picked up at Marktplatz in Basel. I never received an email confirming the irder delivery and the location details for pick-up. I wrote to the customer service and they didn’t get back to me with information on the collection point. After a few email exchanges where they failed to provide any useful information, they simply chose not to answer anymore.

Nalda is unreliable and I would not recommend using them.

desaster, delivery never came, no support

placed order online with stated delivery time of 7-10 days. order shipped 14 days later. stated as received (was not received) on Sunday - no one delivers on a Sunday. Email updates encourage reaching out with questions or to resolve problems but there is NO contact information provided anywhere. Total scam. Do not waste your time or your money.

Really Bad customer Service. Never answer concreatly to the questions asked in e mails. No possibility to call a Manager. Really long delivery Times even though it s written available from stock. Really unable people working in customer Service!

What an awful experience with them. I thought I'll give it a try by finding a scratch Alpine map as a present. It never turned up, no updates, absolutely nothing. I had to contact the Customer Service myself to inquire about the status of my order. Their response was most bizarre, as they suggested a refund and not a single apology for messing up the order. What's more, I'm still waiting their refund 3 weeks later. Never again!!

The promised delivery dates are wrong, poor for a Christmas gift.
You receive a mail saying the package has been delivered, which is not true. Instead of fixing this, they've written on their web page that it can happen.
All communication is via e-mail - ok, but I spent some time looking for a way to cancel my order until I figured that out and found the address (it's info at ... )

I ordered 3 books, with estimated delivery of 2 weeks. I received 1 book after 3 weeks and after 1 month I enquired to customer service on the progress of the remaining 2. They promised the books would arrive within another 2 weeks (and it was not their fault according to them). I waited another 4 weeks then cancelled my order asking for full refund. This was promised. I am still waiting on the refund after another 6 weeks. Terrible service, do not trust this website! I paid for books which I did not receive and customer service just tells you what you want to hear to make you go away. I would never use again and will tell everyone that buys books online not to trust Nalda.

Scam Shop, takes your money and delivers NOTHING.

Do not order anything from this website!!! It's a scam! Nothing will be neither delivered nor reimbursed!!!

Scamy, scmay, scamy. Ordered on december 1st 2025. Still haven't received anything, but they sent me an emyil confirming the delivery. They say I can't get a refund because the product was already sent!
Don't think I'll ever see my money again, but I will still try...

Ordered 3 books three months ago, got one after a month and still waiting for the other two. Their delivery date is always being pushed back. Whatever the small saving was with Nalda it's wasted by the uncertainty and time chasing the company and even writing this. Lesson learned the hard way despite low ratings already and I won't use them again.