Naked Paper Reviews 1,626

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its effectiveness and environmental benefits. Many appreciate the convenience of the delivery service and the flexibility of the subscription model, making it easy to manage orders and ensure they never run out. However, some customers were dissatisfied with the product's quality and performance, specifically mentioning issues with the paper being too thin, not disintegrating properly, or feeling rough. A few people also noted that the tissues were not as soft as they would have liked.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the excellent quality of the toilet... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the strong quality and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting its speed, convenience, and... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease and flexibility of ordering,... See more

Subscription

Consumers find the subscription service to be very positive, highlighting its convenience and flexibility.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, loo rolls, Economical and on an easily suitable/ adjustable subscription basis. Would recommend as functional and yet without bleaching and hence toxins. 2 ply is absolutely fine and ro... See more

Rated 5 out of 5 stars

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other p... See more

Rated 5 out of 5 stars

Love that you are so committed to being green and improving your processes. Think the government should reward you by lowering your tax burden maybe this would give more companies a nudge. I wish... See more

Rated 5 out of 5 stars

I've been using NP for quite a years now on subscription from the days of Naked Sprout. It's excellent toilet paper hence my continued purchase. Until the factory was closed there was a big British... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The toilet paper is very good

The toilet paper is very good, rolls last much longer so saving me money in the long term. The boxes have plenty of rolls in and I am never in danger of running out. I need paper that is chemical free due to sensitivity and I am very confident in this product because of their methods and I find the updates on their manufacturing process valuable.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer

I've been using this product for a few years now and always found it a good quality and the eco credentials are the cherry on top. Customer service has always been great and deliveries swift. I've converted a few friends and family too.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent product from a great company with very good communication and a very easy ordering and delivery service.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Been using Naked Paper for around 6…

Been using Naked Paper for around 6 months now and really happy with them. They last so much longer than standard toilet paper, the delivery is quick and convenient (and no excess packaging!) and the paper is soft. You quickly get used to the brownish colour and I like that the paper is unbleached. I think the price is also very good value. Would recommend!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products - I’ve got kitchen paper, toilet rolls and tissues stored ready for use. Marvellous website with reminders when a delivery is due to take place and alternations can be easily made. Plus, their attention to production and sourcing is very commendable. Well done that man!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Have paid for toilet roll on April 30…

Have paid for toilet roll on April 30 th and it has not been delivered yet . I sent 2 emails but declined to phone as its premium rate . . I am still hoping I will get this

30 April 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Hi Sandra, really sorry for the trouble with your order here. The support team have sent a few replies to your emails so it seems like these might have gone to a spam folder. If you could send us a direct email at: hello@nakedpaper.com we can try to get this sorted for you ASAP.

Rated 5 out of 5 stars

The product is great

The product is great - sustainably sourced, unbleached and no excess packing. I've been getting the loo rolls on subscription for several years. It's really easy to manage - to delay or speed up a delivery. I don't have to think about lugging bulky loo rolls back from the supermarket or feeling guilty because they don't have recycled or sustainably sourced products.
Naked Paper loo rolls are a great product at a great price. I Highly recommend them. And the same goes for the kitchen rolls.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

It's not as how it is marketed. Papers are dry.

Environmentally friendly product is always good, but false marketing ruins all the good intentions.

Their advertisement says 'super soft', and compare their softness with other big brands, but the softness is absolutely incomparable. The papers are dry and uncomfortable to the skin, think about this kind of paper marketed as super soft with other big brands, will then still receive good reviews?

It's not about you can't make everyone happy, it's just false marketing. It's not something acceptable just because it's a environmentally friendly product.

I'm so disappointed with their products, rather than feeling I'm supporting good causes, I just felt like I've been lied to.

24 April 2026
Unprompted review
Rated 2 out of 5 stars

not good enough

It's just not nearly as good as the supermarket recycled toilet paper i've been using for years. It's too thin so I end up using twice as much. I've only tried the bamboo version of both the toilet paper and kitchen paper (And I have always prided myself on being economical with my use. Previous brand I would use 2 bits for a wee, but have to use up to 4 with naked) Often doesn't all flush - so either its floating around for ages or I have to flush again. Texture is fine for me, but then i don't usually use extra soft toilet papers. Such a shame as i really wanted to use something not bleached - stupidly it had never occured to me that regular is, as I never use bleach down my toilet.
The kitchen paper also isn't that useful as again have to use double the amount and also disentegrates with anything significantly wet.
Maybe all these 'good' reviews are by people being paid to review as its very hard to beleive. Or else they usually use lots of pieces of toilet paper so don't notice a difference.

19 April 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Thank you for trying Naked Paper but sorry to hear it wasn't a good fit for your home. We're always looking to improve and adjust the products to work for everyone so appreciate the feedback and we'll share within the team. If you need any help with your account or order please do get in touch with the support team at: hello@nakedpaper.com

Rated 5 out of 5 stars

Customer Service Brilliant.

Customer Service Brilliant.
Have been using this product for a since 2023. I am very happy with the products.
My last delivery went missing after it was delivered. Turns out the Royal Mail thought it was a collection and took the item!!

The customer Service team were really helpful Thank you Bethan and Joe

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Sustainable loo paper

Whats not to like. sustainable loo paper. We've been using Naked paper for 6 months now and feel no need to go back to the supermarket brands. The simple fact that Naked is better for the planet is enough.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, reliable, don't have to think about buying and carrying bulky items from supermarkets......great quality.....much better for personal skin health in those important little places.....

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Guilt free loo roll!

This is a product that is really kind to the environment. It as also really easy to manage my subscription by altering the delivery dates if I need to

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Good product - even better customer service.

I decided to give this a try after a previous experience of bulk purchasing eco-friendly loo roll left me underwhelmed.
The texture/strength combination of this product is far superior and I am very pleased with it.
Also, the customer service was very impressive. The initial order was severely compromised by a thoughtless delivery driver, but was dealt with quickly and efficiently by Naked Paper.

20 February 2026
Unprompted review

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