Naked Paper Reviews 1,627

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its effectiveness and environmental benefits. Many appreciate the convenience of the delivery service and the flexibility of the subscription model, making it easy to manage orders and ensure they never run out. However, some customers were dissatisfied with the product's quality and performance, specifically mentioning issues with the paper being too thin, not disintegrating properly, or feeling rough. A few people also noted that the tissues were not as soft as they would have liked.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the excellent quality of the toilet... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the strong quality and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting its speed, convenience, and... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease and flexibility of ordering,... See more

Subscription

Consumers find the subscription service to be very positive, highlighting its convenience and flexibility.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, loo rolls, Economical and on an easily suitable/ adjustable subscription basis. Would recommend as functional and yet without bleaching and hence toxins. 2 ply is absolutely fine and ro... See more

Rated 5 out of 5 stars

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other p... See more

Rated 5 out of 5 stars

Love that you are so committed to being green and improving your processes. Think the government should reward you by lowering your tax burden maybe this would give more companies a nudge. I wish... See more

Rated 5 out of 5 stars

I've been using NP for quite a years now on subscription from the days of Naked Sprout. It's excellent toilet paper hence my continued purchase. Until the factory was closed there was a big British... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love the stuff

Love the stuff! Good quality paper and a fab price too. These guys deliver to your door super fast too. A class act, thank you!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Innovative

The Naked Paper company is always on the lookout to improve its product and service. We have used their products for many years now. I order 4 boxes at a time to reduce the number of journeys to our door in a year. The product gives more than satisfactory results and we are happy with it.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Value convernirnt happy planet future

I like this product because I can buy in bulk and not have to purchase any for some time. The eco credentials are why I started using it and I feel that everything we can do is worthwhile. The product functions well and I have no problems using it, conveniencewith flexible subscription.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and price

Tried out this toilet roll product and was satisfied with the quality and price. Bought a bulk order that should see me through to the best part of a year. No worries about buying loo roll for the time being.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar

Absolutely stellar. The subscription is a sensible quantity (to fit in my limited cupboard space!) and tinkering with reordering dates if required is always straightforward. The unbleached, recycled paper toilet roll is a solid ethical choice, and I can't see myself ever buying elsewhere again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Loo roll trial

Recently tried the trial of loo roll. Great service and speedy delivery. It makes me happy to know i'm doing better for the planet and my body too. Looking forward to trying kitchen roll with my next order.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The best...my

The best...my. . behind as never been better ......m.mm I know what your thinking....stop using shop toilet paper...go with it .....your family....your kids will know xxx

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

This company appears to genuinely care about being green, rather than green washing. I love how it's constantly looking to improve and how it doesn't waste paper on things like advertising wraps around each roll. The product is comfortable to use and I feel happy that I'm doing my bit for the planet as well!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

They really do care about what they make…

They really do care about what they are making, how they are making it and the effect they are having on the world. I love how they communicate their journey. If only more companies were like them. I love the convenience of it being sent to me every few months. Very easy to use and can always move the delivery if I need it earlier or later. Also very good quality.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. The paper (loo rolls, tissues and kitchen paper) all do the job and the friendly informative newsletters and updates increase the emotional feel-good factor. So....good feel-good physically and psychologically. Clever.
PS Trustpilot wants a date for "this experience": we've been using Naked Paper for at least 2 years

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb loo roll!

Excellent quality of toilet paper, and with superb green credentials (valid ones, not green-washing). Very good level of information provided in email traffic, but not too much to overwhelm. Really interesting and engaging loo roll product! Highly recommended.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

We love Naked paper

We love Naked paper. We have been using it for a couple of years and get all our toilet rolls and kitchen towel. The products do what they need to and the service is really reliable.

12 May 2026
Unprompted review
Rated 4 out of 5 stars

Great to support a company dedicated to manufacturing environmentally friendly and sustainable products

Reading some of the 1 star reviews, I think people have unreasonably high expectations of loo roll made with recycled paper and no bleach. It's for wiping private parts, so all that's needed is some paper you can then flush down the loo. This paper is manufactured by a company with excellent environmental credentials. Yes, the recycled paper is on the small and thin side, but it's perfectly adequate for the job and certainly isn't rough like a lot of people are saying. We need to look after our environment and this is one consumer product where we can make a significant difference. The only reason I haven't given it 4 stars is because I often find it difficult to start to loo rolls due to the way the ends are glued. I also buy the recycled kitchen roll which does the job it's intended for. I have a subscription which is convenient and flexible as I invariably want to change the date of my next order. I like supporting a company that is entirely dedicated to the manufacture of environmentally friendly and sustainable products.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Brown paper was a shock to the eyes at first

As an environmental scientist I am always trying to make sure where I can that I spend my money with businesses that align with my ethos. After getting my first box of naked paper and putting them in all my bathrooms I did have that moment of ‘oh wow brown toilet paper this feels cheap’ but I kept reminding myself that I’ve been programmed to expect it to be white and ‘clean’ looking rather than brown as it naturally should, well before I finished that box I’d adjusted and now I find it crazy whenever I see white toilet paper about and I can’t help but think of all the unnecessary chemicals used to make it that way. Anyway I’m now almost through my second box and will be ordering my third shortly. Happy with the product, happy with the company ethos, happy that it’s better for the environment.

11 May 2026
Unprompted review

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