J’ai passé trois commandes, mais je n’en ai reçu que deux. En plus, la taille reçue ne correspond pas à celle que j’avais commandée. Le service client de Naked m’a déjà répondu, mais je dois r... See more
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See what reviewers are saying
Beautiful product, but what set this apart was my customer service experience. I used Apple Pay for my purchase and for some unknown reason, if defaulted back to an old address. I sent an email to c... See more
I’ve been buying Naked products for years now. I had an issue with the shipping and Nicole was so amazing to support me with that right away and make sure everything was expedited and shipped on time.... See more
The company engages in dropshipping. Previous claims from them regarding their warehouse in France are incorrect. If you enter the track and trace code on an independent global tracker (e.g., parcelsa... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We received the wrong color set - solved
We received the wrong color set. After I send them an email about it I got in contact with Luce. They were helpful and made several proposal so solve the issue. In the end they send us the right color and I could keep the wrong set.
29 January 2026
Unprompted review
Reply from Naked Underwear
Hello Daan,
Thank you very much for your comment! We are delighted that Luce was able to assist you effectively and that the issue with your order was quickly resolved.
Your satisfaction is our priority, and we are happy that you can now fully enjoy your outfits.
Thank you again for your trust!
Do not buy!!
Do not buy!!
Send wrong items and then tell you that you have to pay return cost.
15 January 2026
Unprompted review
Reply from Naked Underwear
Hello Lucy,
We regret your experience. When a shipping error is reported, our team always asks to be contacted by email in order to verify the file and provide an appropriate solution, without any unjustified costs for the customer.
Scam company
Scam company. They made this second trustpilot account because their first one was full of bad reviews. Never recieved product. Was given fake tracking multiple times. Had to get refund through my bank and reported as fraud.
Regardless of them "replying" to this review, Id contacted by email 5 times only to be lied to, given fake tracking and fake promises. Their response is as much a joke as their company.
18 November 2025
Unprompted review
Reply from Naked Underwear
Hello Candace,
We sincerely apologize for this situation and understand your frustration. What you describe does not reflect our standards or our commitment to our customers.
Please contact us directly by email so that we can check your order and resolve this issue as soon as possible.
The quality is mediocre
The quality is mediocre. It’s a shame to sell those underwears this price when it looks like they came directly from Temu.
7 January 2026
Unprompted review
Reply from Naked Underwear
Hello Julie,
We are sorry that our products did not meet your expectations. The quality of our products is very important to us, and your comments will be forwarded to our teams for improvement.
If you would like to exchange your order or obtain a refund, please contact us directly by email so that we can find a suitable solution.
Good support
I ordered two items in November, but unfortunately the delivery time was over four weeks and one item arrived broken. However, when I contacted customer support, I was pleasantly surprised. Vallih always responded quickly and arranged for a new delivery without any problems.
18 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are sorry that your experience was disrupted by the delivery delay and the damaged item.
However, we are delighted that Vallih was able to assist you quickly and arrange a new delivery without any problems. Your satisfaction is our priority, and your comments encourage us to continue offering responsive and attentive customer service.
Best regards,
I send back the package i didnt want…
I send back the package i didnt want and had no problems with communication with the support team about the payback. The support wassuper friendly and let got very fast answer of my questions.
8 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our team was able to assist you quickly and that your refund was processed smoothly.
Your comments encourage us to continue providing responsive and attentive customer service to all our customers.
Best regards!
The costumer service of Luce was very…
The costumer service of Luce was very good, fast and friendly
13 January 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your review
We are delighted to hear that you were completely satisfied with the assistance we provided. Your satisfaction is essential to us and motivates us every day.
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our communication and customer service met your expectations.
Your comments encourage us to continue providing attentive, high-quality support to all our customers.
Best regards!
STAY AWAY FROM THEM!!!
Did not know it was a company shipping internationally. It took nearly two weeks to receive my order. Gift box that I paid extra for arrived smashed and items where faulty and horrible cheap quality. I contacted seller by email and they refused refund and offered me vouchers on their website. I then contacted a solicitor and sent them the conversation then they accepted the refund but asked me to pay for return. I opened a claim with PayPal which they have disputed. I ended up winning it as per the consumer act 2015 and finally obtained a full refund after a lot of stress and time wasted. I ended up with no christmas present and nearly lost £80 if I would not have fought for my case. This company is a total scam, quality is horrible its a rip off, they are totally dishonest and dont even follow UK laws, stay away from them!
5 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for sharing your experience. We are sincerely sorry to hear about the difficulties you encountered and fully understand your frustration, particularly regarding the defective items and delays.
We would like to review your case in detail and examine all the elements in order to understand exactly what happened and offer you a suitable solution.
Could you please contact us directly with your order number and details of the items concerned? This will allow us to prioritize your case and resolve the situation quickly.
We remain at your disposal and are happy to help.
Best regards!
Quality is average and delivery times…
Quality is average and delivery times are long. Returns are complicated. Better directly source it in China through Aliexpress & Co
12 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry that your experience was not satisfactory.
At NAKED Underwear, we strive to guarantee consistent quality and clear support for our customers. We would like to review your order to understand what did not meet your expectations and see how we can remedy the situation.
Please contact us directly via private message with your order number. Our team will do everything necessary to provide you with a quick and appropriate solution.
Best regards!
Very polite customer service
I ordered to a wrong adress (packing station) so my order couldn’t be shipped correctly and was sent back to NAKED. But the customer service was very polite and helped me in my situation. My contact person was Luce and she gave me a voucher worth 100% of the value of my order so I was able to order all the items again to a correct adress and I am very happy with that. Now I am looking forward to my order :)
6 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback! We are delighted that Luce was able to assist you and that the solution we proposed allowed you to reorder your items without any issues.
We hope that your new order will bring you complete satisfaction and we look forward to serving you again soon!
Naked Underwear team !
To avoid!....
23 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry to hear that your experience was not satisfactory. This is not the level of service we wish to offer our customers.
We would be happy to understand what happened so that we can provide you with a solution and improve our services. Please feel free to contact our customer service department with your order number so that we can assist you quickly.
Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust.
I recommand
Respect of the shipping time, a fois tracking of the package but most of all, good quality of the produits.
31 December 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that everything went well and that our products met your expectations. We are very pleased that you are satisfied.
long very long deliveries
long very long deliveries
but customer service reactive, after many mails
I feel disapointed for articles expected not delivered, and replaced by others without a message of excuse.
But, articles are as shown on the website.
just you have to be very very very patient
20 December 2025
Unprompted review
Reply from Naked Underwear
Thank you for your feedback. We apologize for the delay and for replacing the item without prior notice. We have taken your comments on board and will work to improve our communication and delivery times.
We are nevertheless pleased that the items you received matched their description and that our team was able to assist you. We look forward to receiving your future orders.
Timeless Styles with a Perfect Cut
I’m really impressed with the overall quality and design of these lingerie pieces. The styles are beautifully made, timeless, and feel very well thought out. The fit is flattering and comfortable at the same time, which is something I truly appreciate.
The cut highlights the body in a natural way without feeling restrictive, and the materials feel soft and high-quality on the skin. You can tell that a lot of attention went into both design and craftsmanship.
Definitely pieces I enjoy wearing and styling, and ones that feel just as good as they look.
1 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your detailed feedback! We are delighted that you like our designs so much and that you can feel the care that has gone into their design and comfort. Your impressions touch us and motivate us to continue offering pieces designed for the well-being and pleasure of our customers.
Don't order, fake company!
Don't order, fake company!!
Ordered 5 weeks ago, never got the package. Also the customer Service is fully automated by AI and wil not reply on any questions.
Lost my money.
28 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
We sincerely apologize for your experience and for how this situation has made you feel. We completely understand your frustration.
Contrary to what you have stated, our customer service is not automated: every request is handled by a real person within our team.
Regarding your undelivered order, it is important to note that we never leave a customer without a solution. Lost packages, logistical issues, and carrier delays are situations that we deal with on a daily basis using clear procedures (reshipment, refund, or a customized solution depending on the case).
Please contact us directly by email so that your case can be reviewed manually and given priority.
Please provide your order number so that we can resolve the situation quickly and fairly.
Best regards,
Naked Underwear
The best Lingerie in the world
The best Lingerie in the world! I love them really, is so sexy 🥹💖💖
17 September 2025
Unprompted review
Reply from Naked Underwear
Thank you so much for your message.
I am delighted that you like our lingerie so much and that it makes you feel so good.
Your words mean a lot to us and encourage us to continue offering pieces that really make a difference ✨
I had a great experience with Naked…
I had a great experience with Naked Underwear. The quality of the products is excellent, the fabric is super comfortable, and everything fits perfectly. My order arrived quickly and was well packaged. The designs are beautiful and feel great to wear all day. I’m very happy with my purchase and will definitely be ordering again. Highly recommend!
15 October 2025
Unprompted review
Reply from Naked Underwear
Thank you so much for your comprehensive and warm feedback.
I am delighted to hear that you are completely satisfied with the quality of our products and that the delivery went smoothly.
Your words are a real source of motivation for our entire team ✨
We look forward to hearing from you again for your next orders!
Ordered $80 worth it piece but item…
Ordered $80 worth it piece but item never get shipped or get back my money. I email them but no response. So, this website is fraud and all the good reviews are falls fake.
12 December 2025
Unprompted review
Reply from Naked Underwear
Hello,
After checking, we cannot find any order in your name in our system, nor any message from you regarding this order.
So that we can look into the situation and resolve this issue quickly, please contact us directly by email, specifying your order number.
We are fully committed to helping our customers and ensuring that every order is processed correctly.
Naked Underwear team
Order Never Arrived — No Help, No Solution
I placed an order on November 2nd, and since then I have received no updates other than the initial confirmation and a note saying the package was “being processed at the sorting center.”
We are now over a month later, and I still have no package.
After three weeks, I contacted their customer service — which turned out to be completely unhelpful. They kept sending me the exact same generic message saying the package was on its way, even though the tracking never updated. It honestly feels like I'm talking to an AI robot, not a real human.
After more than four weeks, I requested a refund because waiting any longer is simply unacceptable. Yet they continue repeating the same scripted responses instead of actually solving the problem.
Do NOT buy from this company. Terrible experience from start to finish.
11 December 2025
Unprompted review
Reply from Naked Underwear
Hello,
We sincerely apologize for your experience.
Your refund was processed on November 28 to your original payment method, and a message was left to inform you of this.
We regret the inconvenience and frustration caused by this situation.
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