J’ai passé trois commandes, mais je n’en ai reçu que deux. En plus, la taille reçue ne correspond pas à celle que j’avais commandée. Le service client de Naked m’a déjà répondu, mais je dois r... See more
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See what reviewers are saying
Beautiful product, but what set this apart was my customer service experience. I used Apple Pay for my purchase and for some unknown reason, if defaulted back to an old address. I sent an email to c... See more
I’ve been buying Naked products for years now. I had an issue with the shipping and Nicole was so amazing to support me with that right away and make sure everything was expedited and shipped on time.... See more
The company engages in dropshipping. Previous claims from them regarding their warehouse in France are incorrect. If you enter the track and trace code on an independent global tracker (e.g., parcelsa... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Makes you feel confident
Very cute pieces that make you feel confident and sexy!
24 November 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted that you like our designs and that they make you feel good and look your best.
We look forward to serving you again very soon.
Excellent costumer service, unfortunately poor quality product
Designs are very tasteful, however I agree with other reviewers about the quality being very poor, especially for the price point.
Plus points for the costumer service, Clara was a great help in assuring me my package would arrive after some disturbances.
21 February 2026
Unprompted review
Reply from Naked Underwear
Thank you for sharing your feedback. We are sorry that the perceived quality did not meet your expectations. Your comments are important and help us to continue improving our collections.
However, we are very pleased that Clara was able to assist you effectively and provide you with a solution despite the setbacks. We will be happy to pass on your message to her.
❤️🥰❤️ superr
❤️🥰❤️Everything is excellent from the product to the service
21 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your message and for your trust! We are very happy that you were completely satisfied with your experience, both with our products and with our customer service.
We hope to see you again very soon at NAKED Underwear.
Great designs
Great designs, beautiful, stylish packaging, super fast service! I recommend!
30 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback! We are delighted that you enjoyed our products and service.
Your recommendation means a lot to us and motivates us to continue offering the best to our customers.
We look forward to seeing you again soon on our website!
Anne from the customer service team did…
Anne from the customer service team did an amazing job in helping us returning some parts, which were to large. Really friendly and supportive!
20 February 2026
Unprompted review
Reply from Naked Underwear
Good afternoon,
Thank you very much for your positive feedback! I am delighted that I was able to help you and that you were satisfied with our service.
Your words mean a lot to me and motivate us to continue offering our customers the best possible service.
We look forward to welcoming you back soon!
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted to hear that you like our products and that your experience with us has been positive.
We look forward to seeing you again soon on our website!
Months of Delivery Delays, but a Smooth Refund Process
Unfortunately, the delivery did not work out for several months. This was especially disappointing because the order was meant to be a Christmas gift. It required a great deal of patience, and something like this should not happen in this way.
However, I would like to clearly highlight the return process and the customer service as very positive. The communication with Nicole was extremely positive. She responded quickly, was friendly and transparent, and genuinely made an effort to find a good solution. The refund was processed smoothly.
Even though the ordering process was very rocky, the service in the end was convincing. Thank you, Nicole, for the professional and respectful support.
19 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback and for your patience throughout this situation. We sincerely apologize for the delivery delays, especially for an order intended as a gift.
We also thank you for your comments regarding follow-up and communication. We are delighted to have been able to find a satisfactory solution and that the refund went smoothly.
Your message means a lot to us and will be shared with the entire team. We hope to have the opportunity to provide you with a fully positive experience in the future.
Best regards!
Everything is great
Everything is great. The quality is excellent and the delivery was smooth and hassle-free. Clear recommendation.
19 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your wonderful feedback!
We are delighted that you are pleased with the quality and that the delivery went smoothly. Your recommendation makes us very happy and motivates the whole team.
We look forward to seeing you again very soon.
Best regards!
Goods are produced to a satisfying…
Goods are produced to a satisfying quality
Customer service was excellent
Thanks to Anne from Naked Underwear
18 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We are delighted that you were satisfied with the quality of our products and our customer service.
We will pass on your comments to Anne, who will be very happy to know that her assistance was appreciated.
We look forward to seeing you again soon at NAKED Underwear.
Best regards!
Their communication is professional and…
Their communication is professional and quick. Quality of their products is also very well presented.
17 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback. We are delighted that our support and approach have made a good impression on you, and that the presentation of our products has met your expectations.
Your message is a great source of motivation for us and encourages the whole team to continue in this direction.
A very good service Anne…
A very good service Anna did her best to help me return a piece that doesn’t fit. She was very helpful with the returning
The lingerie is beautiful
I will order again
Thank you Anne 🙏🏽
14 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that Anna was able to assist you effectively and that your return experience went well.
We are also pleased that you like our products and look forward to seeing you again for your next order.
Best regards!
Very cheap material
Very cheap material. Doesn't fit and the return costs 21€ for me. This is not worth it.
9 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
The quality of our materials is essential to us, and we take your feedback very seriously. It can happen that a model does not fit properly in terms of cut or size, and we apologize for this.
Our customer service team is always available to find a suitable solution whenever possible.
Please contact us directly with your order number so that we can review your situation in more detail and offer you a personalized solution.
Best regards,
Service is good, but check their return terms
I was first disappointed after discovering the items were shipped from China and took way longer than I anticipated -several weeks. So for the time that I needed them, they didn’t arrive. The company presents as European company and there is no indication during the ordering process that items come directly from China. Due to the price I assumed it is a European product.
Then I worried about the quality. All items were too large for my size as they don’t offer XS. I had hoped size S as the smallest size would fit me but it was way too large.
But the quality was ok and resembled images.
I was also positively surprised about the service and communication when it came to the return, as it was friendly and promptly.
I had to pay for the return shipment (20€), which I did not anticipate.
It does say on their website that returns have to be paid by the customer so it was my fault of not properly reading the terms.
The money was returned quickly.
I would have given 5 stars but I think a bit more transparency about the shipment process is needed. Also, as an XS lady I cannot order anything as it is too large.
12 January 2026
Unprompted review
Reply from Naked Underwear
Merci beaucoup pour votre retour détaillé et constructif.
Nous sommes ravis que vous ayez apprécié la qualité des articles ainsi que la réactivité et l’amabilité de notre service client.Vos remarques sur la transparence du processus d’expédition et sur les tailles disponibles sont tout à fait légitimes et ont été transmises à nos équipes afin d’améliorer ces points.
Merci encore d’avoir pris le temps de partager votre expérience, cela nous aide réellement à progresser.
My bank flagged their payment account…
My bank flagged their payment account as fraud!
Thankfully they stopped my payment
9 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that you encountered a problem when attempting to make a payment.
However, we would like to reassure you that our site is completely secure and complies with current payment standards. Thousands of customers place orders every month without any issues, and payments are processed via recognized and secure platforms.
Some banks may block transactions as an automatic precautionary measure, particularly for international online purchases. This does not mean that our website or payment system is fraudulent.
Our customer service team is available to check the situation and assist each customer so that their order can be processed smoothly.
Kind regards !
I wanted to return my order and emailed…
I wanted to return my order and emailed the costumer service email and got reacting very quickly. Anne helped me and everything was explained and I returned my money:) very happy with the kindness and help / patience
5 February 2026
Unprompted review
Reply from Naked Underwear
Merci infiniment pour votre commentaire.
Nous sommes ravis d’apprendre que votre demande de retour s’est déroulée sans difficulté et qu’Anne a pu vous accompagner avec réactivité, clarté et bienveillance. Votre satisfaction et la qualité de notre service client sont au cœur de nos priorités.
Merci encore pour votre confiance et ce très bel avis.
Love it :))((
5 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your message.
We are delighted that you like it! Your enthusiasm makes us very happy.
Thank you for your trust
beautiful pieces
beautiful pieces, super flattering! they look just like the photos online. true to size!
1 January 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your wonderful feedback.
We are delighted that our pieces perfectly complement your figure and match the photos shown online. We are also very pleased to hear that the size fits you perfectly.
Thank you for your trust and support.
amazing
I loved the product quality and the fit!!! absolutely recommended
3 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your enthusiastic feedback.
We are delighted that you liked the quality and fit of our products so much! Your recommendation means a lot to us.
Thank you for your trust and support.
Reply from Naked Underwear
Hello,
We are sorry to read your comment and understand your concerns.
To clarify, NAKED Underwear is a French company and we ensure that all our products meet quality standards. Some items may be manufactured abroad, but this does not affect our quality control or the standards we apply.
We would like to better understand your experience in order to find a suitable solution. Please contact us directly via private message with your order number. Our team will carefully review your case and get back to you as soon as possible.
Best regards!
At first I was quite angry with the…
At first I was quite angry with the company because it took a month to get my order and when it came, it was the wrong item. I contacted the support Luce and exchanged many messages about where my order is and what to to now. He was very helpful and we got to a good solution which leaves both parties happy. So I’m grateful to the very helpful supporter Luce. Thank you!
31 January 2026
Unprompted review
Reply from Naked Underwear
We are delighted that Luce was able to assist you patiently and efficiently in finding a satisfactory solution. Your words touch us and motivate us to continue giving our best to our customers.
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