Nairn Fuels Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process, noting that placing orders is consistently seamless, simple, and completely hassle-free. Many individuals also note the exceptionally fast delivery service, which often arrives promptly right to their doors even during challenging weather conditions. A few other people also felt that the delivery drivers are exceptionally helpful, friendly, and polite, frequently going above and beyond to place items safely right where requested. Reviewers consistently express deep satisfaction with the reliable high quality of the products received and the outstanding overall efficiency of the entire purchasing process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, expressing great satisfaction with the prompt and... See more

Order

Clients share positive opinions on order, highlighting how seamless the online process is. Reviewers... See more

Staff

Customers had positive experiences with staff, praising the fantastic service and friendly attitude of the... See more

Service

Users describe positive interactions with service, highlighting an overall first-class experience. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I've dealt with this company either in person or online they have been fantastic. Orders come on time and are great quality wood, as described and in quantities helpful for all budgets. W... See more

Rated 5 out of 5 stars

Great service ... Would highly recommend Nairn Fuels from local deliveries to towns ... rural locations to further a field ... They will arrive through all kinds of weather conditions ... They're No... See more

Rated 5 out of 5 stars

Excellent, delivered quickly on the day they said they would and placed the order neatly in the correct location, So very helpful. Plus the added surprise of a bag of kindle to help me get started w... See more

Rated 5 out of 5 stars

Easy to order online and a speedy delivery right to the front door. Excellent service and was exceptionally happy with the delivery. Coal is also brilliant to burn with a super heat.


Company details

  1. Firewood Supplier

Information provided by various external sources

Delivery of house coal, firewood and peat to communities in Nairn, Inverness, the Western Isles and the rest of the Highlands and North Scotland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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4.9

All reviews

(679)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordering my fuel was really good

Ordering my fuel was really good, but we were not given a delivery date and " shop " immediately said it had been shipped. Ordered on 12th Dec still waiting for more information.

20 December 2022
Rated 4 out of 5 stars

Very quick delivery

Very quick delivery, just a real shame nobody called me like they assured me they would as two 65 years had to move the whole ton 3 mins down the road in multiple trips. If you had called you could have dropped it outside our steel container and then made your next drop to the house next door.

9 December 2022
Rated 3 out of 5 stars

I didnt like that i was not informed…

I didnt like that i was not informed that my delivery was not going to arrive on the day i was told. When i contacted i was told they would try to do it on tuesday again no cotact to say it wasnt coming. Then it appeared today wed 30th dec 2022. Communication is key

30 November 2022
Rated 1 out of 5 stars

My order did not arrive when they said…

My order did not arrive when they said it would.
After contacting the owner I was told that my order had been placed in the wrong folder ,I was given another delivery date but it did not arrive then ,and I was unable to get a responce on the phone.
I did get my coal 2 days later than the 2nd delivery date

25 October 2022

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