Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
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Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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😍😂😇😇
The very first time I had zinc, everything went wrong. Communication, different people putting in different things. This time, I thank God for y'all. Thank you so much for your service. And I hope you stick with me, and I'll stick with you.MAY GOD CONTINUE TO BLESS ALL OF YO🙏🙏🙏
1 August 2026
Reply from Zing Health
Thank you for your heartfelt feedback, Kessler. We're sorry to hear that your first experience did not meet your expectations, but we're grateful for the opportunity to make things right. It's wonderful to hear that you've had a much better experience this time. Thank you for your trust and kind words, and we look forward to continuing to support you.
Reply from Zing Health
Hi Betty, thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously. A member of our team will follow up with you to learn more and address your concerns.
The Zing Health Team
They are awful!
They are awful, I gave a honest bad review and answered questions from CMS, explaining this company has been a disfunctional nightmare for me, and they've retaliated against me by cutting off my food and over the counter funds with no explanation, and when they've contacted me, when I answer the phone they hang up on me, apparently to be able to say they attempted to contact me, in my opinion and based on how I've been treated they're dangerously disfunctional and inept, if you proceed with them, be very careful!, also they once covered a bill then retracted it with no explanation, and I can prove everything I've said regarding this screw up insurance!, (I'm being retaliated against), it's as simple as that, cutting off my help/benefits doesn't help anybody or resolve anything, if zing is or ever was concerned they would attempt to resolve and or make things better, not punish me via retaliation! I stand by what I said for documented reason(s),awful insurance!
22 July 2026
Unprompted review
Reply from Zing Health
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We take your concerns seriously and would like the opportunity to review the issues you've raised regarding your benefits, communications, and claims experience. A member of our team will be following up and will work toward a resolution. Thank you for bringing this to our attention. Update: Please check your card.
this is my first year using Zing a lot…
this is my first year using Zing a lot of good features. I will continue to use it, however I’m not impressed with the dental insurance provider you use
2 March 2026
Reply from Zing Health
Hi Lorraine, thank you for your review. We're glad you've enjoyed the features and benefits Zing Health offers. We also appreciate your feedback on the dental provider network, as member input helps us continue to improve.
Reply from Zing Health
Thank you for your feedback! We're glad to hear you had a positive experience with our service. We appreciate you taking the time to share your thoughts and thank you for choosing Zing Health.
Reply from Zing Health
Thank you, Charef, for your kind words! We're delighted to hear you experienced great customer service and felt cared for. At Zing Health, providing compassionate, member-focused support is at the heart of what we do. Thank you for choosing Zing Health! 💙💚
Really like my Doctor Michelle Lee and…
Really like my Doctor Michelle Lee and the Clinic is really great too...
Absolute Care and I am so happy they accept my Insurance, So happy to be on board with my Medical Insurance and with my Doctor looking out for my best interest in all aspects of my medical decisions
1 July 2026
Reply from Zing Health
Thank you, Julian, for sharing your experience! We're thrilled to hear that you're happy with Dr. Michelle Lee, Absolute Care, and your Zing Health coverage. It's wonderful to know you feel supported by a care team that has your best interests at heart. Thank you for trusting us with your healthcare journey!
The ease of use is great and I never…
The ease of use is great and I never have any problems using my card
1 July 2026
Reply from Zing Health
Thank you, Paul, for your feedback! We're glad to hear that using your card has been easy and hassle-free. At Zing Health, we strive to make accessing your benefits as simple and convenient as possible. We appreciate you being a valued member!
I have been in the hospital recently
I have been in the hospital recently. During my stay I need equipment and Zing took care of it. When I returned home I found out that Zing contacted a company where I could get free meals delivered to my home.
1 July 2026
Reply from Zing Health
Thank you for sharing your experience, Sandra. We hope you're feeling better after your recent hospital stay. We're so glad we could help coordinate the equipment you needed and connect you with meal delivery services to support your recovery at home. Stories like yours remind us why we do what we do, and we're honored to be part of your healthcare journey. Thank you for trusting Zing Health to support your whole health and well-being.
– Your Zing Health Team
The customer service was on point any…
The customer service was on point any questions. I have are always answered. My shopping experience is even good going to. The doctor is so much better. Thank you.
1 July 2026
Reply from Zing Health
Thank you for your kind words, Felita! We're delighted to hear that our customer service team has been able to answer your questions and provide the support you need. It's also wonderful to know that you've had positive experiences with your shopping benefits and healthcare providers. Thank you for taking the time to share your feedback and for allowing Zing Health to be your partner in health and wellness.
– The Zing Health Team
COMA COMA lIAN.
1 July 2026
Reply from Zing Health
Gracias por compartir sus comentarios. Agradecemos su opinión y, si necesita asistencia adicional o tiene alguna pregunta, no dude en comunicarse con nosotros. Gracias por confiar en Zing Health."
– El Equipo de Zing Health
So far the health institutions I have…
So far the health institutions I have visited never asked me for any insurance card. Information is already in their system.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Winston! We're glad your providers already have your insurance information on file, helping make your visits smooth and convenient. We appreciate you being a Zing Health member and sharing your experience.
The OTC benefits and convenience exceed…
The OTC benefits and convenience exceed those of other providers. So far I haven't had a negative experience in any area.
1 July 2026
Reply from Zing Health
Thank you for your feedback, ljahnke! We're delighted to hear that you're enjoying the convenience of our OTC benefits and that your experience with Zing Health has been a positive one. We appreciate your trust and look forward to continuing to serve you.
Customer Service Rep unhelpful
I am trying to get the letter from my VA DOCTOR entered. No one can help and the people answering the phone apparently have no supervision to answer questions. There is only one customer service number and they are no help.
13 July 2026
Reply from Zing Health
Don, we're sorry to hear about your experience and understand your frustration. Providing excellent service is important to us, and we apologize that we fell short. A member of our team will be reaching out to you as soon as possible to better understand your concerns and assist with getting your VA doctor's letter reviewed. Thank you for bringing this to our attention.
Services provided were ok
Services provided were ok. A mix up on some of my benefits and PCP caused me to change. But I'm planning on returning when enrollment is available
1 February 2026
Reply from Zing Health
Keith, thank you for your feedback. We're sorry to hear about the mix-up with your benefits and PCP, but we appreciate you sharing your experience. We're glad to hear you're considering returning during a future enrollment period, and we look forward to the opportunity to serve you again and provide an even better experience.
Customer service and service employees.The people and the workers I came in…
The people and the workers I came in contact with were very nice. But the communication has been more than once a disappointing and frustrating experience.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Cenithia. We're glad to hear that the team members you interacted with were kind and helpful. However, we're sorry that your communication experience was disappointing and frustrating. We appreciate you bringing this to our attention, as clear and timely communication is important to us, and we'll use your feedback to help improve our service.
I hate that you have to have a network
I hate that you have to have a network, I would like it if you could go to any Dr like normal Insurances, networking is such a headache, that would improve Zing alot better.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Elaine. We understand how frustrating it can be to navigate provider networks, especially when you would prefer the flexibility to see any doctor without having to verify participation. We appreciate you sharing your perspective and understand your concerns. Your feedback is valuable, and I will share it with our team for improvement purposes. Thank you for being a valued member of the Zing Health family.
– Zing Health
Reply from Zing Health
Thank you for your kind words! We're delighted to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback and thank you for being a valued member of the Zing Health family.
– Zing Health
I have not had any problems with…
I have not had any problems with services that you all promised me.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Phyllis! We're happy to hear that we've been able to deliver the services and benefits promised to you. Providing a dependable and positive experience for our members is our top priority. Thank you for being a valued member of the Zing Health family.
– Zing Health
Zing Health Is Very User Friendly
In summation, Zing Health is always easily acceptable for any question or situation that arises and always strives to provide a quick resolution for everything that is requested of them on my behalf.
1 July 2026
Reply from Zing Health
Thank you for your thoughtful review, Theresa! We're delighted to hear that you find Zing Health easy to access and that our team has been able to provide timely support and resolutions when you need assistance. Delivering responsive, member-focused service is at the heart of what we do, and we truly appreciate you taking the time to share your experience. Thank you for being a valued member of the Zing Health family.
– Zing Health
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