mytyres.co.uk Reviews 

Ordered tyres over a week ago still not had them delivered to the local garage for fitting. Not responding to any emails to see when they are due to get delivered and local garage said they can't see any orders in their system. I only ordered them as said fitting 2 days later but not met that timeline and way past it.

I recently ordered a staggered set of 4 tyres, that were showing in stock and delivery within 10 working days. Payment was made and the order confirmed... and then nothing for approximately 3 days. Finally contact was made stating that due to high demand delivery would be extended by 3 working days, and then another stating the same a day later. It took numerous attempts to try to cancel the order as getting to speak with a person is difficult, and when it times out waiting, it cuts you off. I'm still waiting for confirmation of cancellation and a refund.
Truly awful delivery times and terrible customer service.

I have now received 4 tyres, 20 days after paying for them and 8 days after supposed delivery date. I also paid for fitting, this is a big mistake as voucher or payment to fitters will not be forthcoming and you, the customer, pay twice. Mytyres may be cheaper but not worth the hassle or stress, use local fitters who are not robots or chat bots!!!! Refund of fitting charge requested, so far no joy

Unable to speak to a human and their live web chat and WhatsApp are completely useless, as is their AI phone answering service. I have emailed twice but still no reply. Need a call from them urgently about a payment issue. Would expect more of a service when ordering £1000 worth or tyres.

Horrible customer experience. Ordered 4 tyres, 2 delivered within a week, the other two after nearly 6 weeks. Customer service is slow and incompetent, non replies or incorrect information, sometimes in french! Attempted to collect the late tyres a day after they arrived. Tempted to report them to trading standards. Will never order from mytyres again.

My order never turned up!
You can’t speak to anyone it’s all AI.
Don’t use this company.
Delivery never happened and Refund took way too long aswell so I missed my mot and have had no car for over a month due to waiting for the refund to buy from else where.
What a joke.

I ordered a tyre in July 2025. I cancelled the order as it was taking too long. Mytyres sent me an email to confirm the cancellation. Now 8 months later they send me an invoice saying payment is going to be taken and before I can contact them to stop this they have taken the payment. When you contact them you're communicating to some useless AI chatbox both by phone and webchat. I've sent them an email online but unsurprisingly no response. this company is a thief and crook. I will be contacting my bank for a refund.

Ordered tyres at £300. Told the order was cancelled by email 3 days later for “other reasons”. Tried the live chat got nowhere, tried calling, fought with an automated agent for 15mins then sat on hold in position 1 in the queue for over 30mins. Never got an answer. Still no refund! Definitely a scam. DO NOT USE!!!!

My order got cancelled after waiting for 2 weeks,
and now I'm still waiting for my refund.

Very difficult to navigate through their awful AI assistant.
Trying to reach human reps several times and never happen

Ordered tyres to be delivered ( not fitted) they take the money then forecast a 2 week delivery. No opportunity to speak to anyone human, all ‘Bot’ and binary. Eventually cancelled order with email stating refund ‘the next day’ …. A week later with no response to any of my requests, still no refund. Avoid for the few quid cheaper they appear to be, go with any of the bigger UK players, with their regular offers, rather than this outfit

Sadly we made the mistake of buying from these people, received the front tyre for my motorbike and we are still waiting for the rear. Expected delivery was 9th April and here we are 27th April and still nothing. For some strange reason the tyre started off in the UK and ended up abroad and it’s still sitting there somewhere, we live in the UK 🤦🏼‍♀️ I’ve had to buy a rear somewhere else and it was received in 3 days and had them fitted. Now waiting for my credit card payment to be reversed. will not be recommending them to anyone!

UPDATE: Have checked today 9th May and it says the tyre has been delivered…,,, to an address in France!! 😂

The order process was easy and taken your money however, when there's a problem that's when it get complicated and it shouldn't be. I ordered a rear tyre for my motorcycle, it's been 10 working days and still no tyre. When you want to speak to someone, yes they give you a phone number but it's operated by AI. After getting zero help from that I placed the phone down, then went onto the web helpline, which eventually I got a refund for the lack of delivery. "Mr Tyre" may I suggest human intervention regarding your customer service department. Again, typing everything to get the outcome you require, is just so frustrating, I would rather speak to someone directly, then all this reliance on software. I have not got my order as of the date of this feedback and will have to cancel the tyre fitting place yet again. Mr Tyre advertised 2-3 days delivery, I would not bet on it. So my final note.... May I suggest you scan the internet first, before even placing an order with "Mr Tyre" it may seem great with the prices however, if you can not speak to anyone including customer services what's the point.

Tyres were "limited stock", not out of stock. order passed to warehouse then didnt hear anything for days. Once I chased it up they told me they are out of stock, while still listing they have them online

“Good service! Received all four tyres in perfect condition and sooner than expected. Highly recommend this supplier.”

The service is very poor, I order a tyre 3 weeks ago and still not delivered. To top this off DPD have got the parcel but my tyres has not put a house number on the parcel so DPD will not deliver the tyre even though I have proved its my order, they tell me to contact my tyres!! However called my tyres answered by A.I bot and they cant help they say they cant pass you to a human advisor! Need to use live chat: tried this another A.I bott again cant help so cant get this issue resolved just keep going round in circles, shocking customer service, I have also emailed again no reply from my tyres would never use again and would definitely not recommend using them so frustrating and no communication from them

Awful service, horrendous at any correspondence.
Ordered 4 tyres for my sons race car, supposedly in stock, 2 arrived 10 days later - just chucked over our gate.
The other 2...Well 14 days after the first 2 arrived im.still waiting. Ive rang, sent email, done a contact form, no response. I eventually had a half hearted conversation on whattsapp with an apparent 'human'. Conversation was useless. Ive decided to take a refund, which will take 3-4 business days. God help them if I dont receive it during that period.
Absolutely awful service, stay well clear if you want your tyres to arrive, in one batch and on time.....because it definitely wont happen!!!!

Ordered four tyres for delivery to a fitter in the UK - three arrived separately and late, and one is awol after 34 days. Good luck trying to speak to anyone - it's all automated and useless for resolving issues. I do not recommend this company.

If I could give zero stars I would. Paid for 4 tyres fully fitted but when I arrived at the tyre fitter I was advised that they did not have a contract with mytyres so I would have to pay fitting. They commented that I was not the first to be caught out. They also mentioned that they did have a contract with blackcircles for fitting. When I tried to contact mytyres I couldn’t speak to anyone bar a chatbot who kept telling me that a human agent would be with me “within 5 minutes”. That never happened. I waited 30 minutes on each chat only to have to give up. WhatsApp was the same. If you call the AI operator tells you there isn’t anyone available. Useless.

I ordered 2 tyres which were in stock and paid for them. no communication after one week at all. so I chased up on the most dreadful AI bot. was told order cancelled as out of stock. Cannot speak to a human at all to complain. I have now lost the sale of my caravan because of the very poor service. I have ordered in the past and got great advice from humans but now its gone auto AI its not for me. Will never use MyTyres again.