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MyTutor Reviews 

3,950
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and ability to explain concepts clearly, making interactions pleasant and productive. Many people found the platform easy to use and navigate, highlighting the efficiency of booking sessions and the overall user experience. The service is frequently described as excellent, with consumers appreciating the personalized approach and the positive impact tutors have on students' confidence and results. However, some people mentioned issues with the platform's functionality and customer service, including account cancellations and unhelpful support staff responses. A few other people also felt that the website's tutor selection process was inconsistent, with experienced applicants being rejected while less experienced individuals were accepted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the tutors for their professionalism,... See more

User experience

Clients share positive opinions on user experience, with many recommending the platform due to its ease of... See more

Service

Reviewers mention positive feedback about service, with many highly recommending it for its value for money... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting positive experiences.... See more

Website

People report ambiguous experiences with the website, with many customers finding it easy to use and navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the beginning, we had one teacher, but after a few lessons we decided to cancel as the teaching method was not suitable for our son. After that, we had five free online meetings with different tea... See more

Rated 5 out of 5 stars

So far so good. We use the website to find affordable tutoring for our son with Sen needs. The website is well done, easy to navigate and a good platform to get in contact with relevant tutors. Th... See more

Rated 5 out of 5 stars

Very happy with the help Tab gave my 16 year old son who was struggling with English. He gave him the confidence and tools required to go into his mocks with less anxiety and hopefully a better result... See more

Rated 5 out of 5 stars

My son received predicted grades in his French Year11 GCSE mocks which needed some improvement. We decided to try using ‘MyTutor’ to see if they could help. We were extremely fortunate that Rochanaa... See more


Company details

  1. Tutoring Service
  2. Private Tutor

Written by the company

Online tutoring is the easy, affordable and stress-free way to find a personal tutor. Choose from personally-interviewed tutors and learn with them online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(3,950)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Tutors

The platform was extremely helpful and involved with helping my child look for a tutor, and his current tutor is really nice. The lessons are really relaxed but useful, he really enjoys the lessons, and thinks that he’s improving a lot. I would definitely recommend My Tutor to other people looking for tutors.

8 November 2025
Rated 5 out of 5 stars

My daughter is improving with MyTutor

My daughter has been using MyTutor for the final year of her IB programme, and I could not be more pleased with the experience. The quality of the tutors is outstanding, especially her university tutor, who has provided exceptional academic support and guidance throughout the year. What stands out most to me is the excellent communication between the tutor and parents. After every session, I receive a detailed update explaining what was covered, what went well, and what the next steps will be. This level of transparency and involvement has made the whole process feel very supportive and well-structured. Thanks to MyTutor, my daughter feels much more confident in her studies, and I feel well-informed about her progress. I highly recommend this service to any parent seeking reliable, high-quality academic support for their child.

5 November 2025
Rated 5 out of 5 stars

Rachael

Rachael, our tutor, is exceptionally brilliant and provides outstanding support to my daughter.

8 November 2025
Rated 1 out of 5 stars

They Prefer Students over Qualified Teachers? What???

I applied to be a tutor on MyTutor for Latin, and Classical Greek, and they would not let me offer my subjects.

Why not? Despite being from another country that has no tradition of Latin nor Greek teaching, I am more than qualified - I have a strong degree in Ancient Greek, and Latin from a Russel Group university, and I have a teaching qualification in Latin, and Classics from Oxbridge. I have taught in one of the best schools in the entire UK.

However, because I did not have an A-Level, I was denied. This is ludicrous to me. I literally teach these subjects at A-Level - but they would rather my students tutored others, and not I? It's absolutely backwards, and deeply insulting.

The two representatives I corresponded with (Yasmin, & Fabio) were deeply unhelpful, and belligerent, they refused to see my perspective at all and just stuck to what I can only describe as a prime piece of bureaucratic nonsense.

It's a shocking standard for a tutoring site - especially in two subjects that are ALWAYS in need of more tutors! Especially qualified teachers.

6 November 2025
Unprompted review
MyTutor logo

Reply from MyTutor

Hi there,

Thank you for taking the time to leave your review. We completely appreciate your frustration, especially given your extensive background and experience teaching Classics.

We understand your disappointment here and wish to help clarify the situation and provide more context

As outlined in our FAQs, tutors on MyTutor must have achieved a grade B or higher at A level (or equivalent) in any subject they wish to teach. This requirement reflects what the majority of our parents expect when choosing a tutor — they want to see clear evidence that their tutor has personally achieved a high standard in the subject at that level. This consistency helps families make informed decisions and ensures all tutor profiles meet the same criteria.

While we absolutely recognise the strength of your qualifications and teaching experience, we do need to apply the same policy to all tutors when adding subjects or signing up with us. This ensures fairness and clarity for both tutors and families using the platform.
That said, we’re always reviewing our processes and looking for ways to improve the experience for both tutors and students. Feedback like yours plays an important role in helping us evaluate where updates may be needed in the future.

Thank you again for sharing your thoughts.

The Mytutor team.

Rated 5 out of 5 stars

Tutor fur grandchild

My grandchild struggles with maths and her tutor Oliver is making her feel mire confident when approaching questions that she has been unsure about. Her teacher has noticed her confidence growing too. Hopefully thus will make a difference when she comes to do the exams.

6 November 2025
Rated 5 out of 5 stars

Positive experience

My daughter’s tutor Regan has been so positive for her. She is learning things she hasn’t even been taught in school.

6 November 2025
Rated 5 out of 5 stars

My son has struggled with maths for…

My son has struggled with maths for some time and was so worried about GCSE maths. However, since having weekly 1:1 lessons his confidence is notably growing week by week.
I would highly recommend Warwick. He delivers each session interactively with thought and context aligning to my son’s ability while applying relevant material to promote a deeper understanding for my sons learning needs
Thank you

4 November 2025
Rated 4 out of 5 stars

Use Friendly Platform

Friendly tutors, easy to use and well organised platform. Flexibility in booking arrangements and payment collection not made until a lesson takes place.

4 November 2025
Rated 4 out of 5 stars

Great tutor, average platform and service

The tutor has been excellent. In under a year, my daughter’s predicted GCSE maths grade has increased from a 7 to an 8.

However, the platform functionality and service has been average. At one point they cancelled my account and all lessons to move me to a new service.

2 November 2025
MyTutor logo

Reply from MyTutor

Hi Jonathan.

Thank you for your feedback.

We’re pleased to hear that you’ve had a great experience with your tutor so far. However, we’re sorry to hear that you’ve found the functionality and service to be average.

We would love the opportunity to improve on this and turn this experience around.

If you’d like to discuss this further, please reach out to our dedicated customer service team. We’re available via live chat, phone or email support@mututor.co.uk

We’re always looking at ways to improve the service as we want to ensure an easy and seamless service for our customers.

Thanks again
The MyTutor team

Rated 5 out of 5 stars

So well

So well
Organised. My daughter come away feeling confident and really enjoys her lessons with her tutor

2 November 2025
Rated 1 out of 5 stars

Beware of overcharging - Avoid this company

Beware of overcharging
I have been overcharged and am having a great deal of trouble getting the correct refund. They have admitted some “system errors” and charged me much higher incorrect amounts with various ‘discounts’ applied to them that I was not informed about . I did not agree too anything other than £39 a lesson for 10 lessons. Anyone with a brain cell can see that that totals £390. Simple. But £443.95 is what they have charged me ?! I provided them with all my credit card charges and dates and after 17 ( yes 17! ) emails I have only received a partial refund! AVOID THIS COMPANY!

30 October 2025
Unprompted review
MyTutor logo

Reply from MyTutor

Hi there,

Thank you for taking the time to let us know about your experience.

We’re sorry to hear that you’ve had ongoing issues with the cost of your lessons and refunds.

We want to ensure that this is resolved and cleared up with a satisfactory resolution for you. Please reach out via phone call or live chat so we can investigate this fully and ensure we’ve checked and cleared up any confusion of overpayments.

This is not the experience we want for our customers, and our dedicated customer service team is happy to help.

Thanks again,
The MyTutor team

Rated 3 out of 5 stars

The service itself was good but the…

The service itself was good but the tutor not really. Lessons were re scheduled and on one occasion cancelled with less than an hour's notice. This only two weeks before exam. The tutor seemed to have a lot of commitment of her own which interfered.

23 October 2025
MyTutor logo

Reply from MyTutor

Hi Mrs Meadows.

Thank you for taking the time to leave your review.

We’re pleased to hear that you’ve found the service to be good, but we’re sorry to hear of your experience with your tutor.

Whilst we understand that sometimes last-minute changes may occur, we do expect a tutor to only take on lessons if they know they can commit at the time and date agreed, and we can understand the importance of having regular, uninterrupted lessons so close to exams. So we do apologise that this has been your experience.

If you need a new tutor our dedicated tutor matching team will be happy to support you with this.

Please reach out if you’d like to discuss this further.

We’re available via live chat, phone or email us at support@mytutor.co.uk.

Thanks again.
The MyTutor Team

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