I really enjoyed exploring myself through the different tests and little insights to my results I’ve got honestly say they hit most of them dead on!!! My only advice would be make sure you truly know... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There is a little confusion with the onboarding, but the quality of the results and reports make up. The reports are believable, professional, informative. I'm satisfied with the service!!
Company replied
Kool app although not in the budget other than that it’s interesting 👌🏻
Company replied
I like It because it was informative
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Company details
Written by the company
MyTraits is a visual personality and identity platform that analyzes your face using advanced AI to uncover possible ethnic roots, celebrity lookalikes, unique facial traits, emotional cues, and compatibility scores with others. Discover your vibe, see who you resemble, and explore fun, data-driven reports that help you understand how you appear to the world - and how you connect with it.
Contact info
United States
- mytraits.ai
3.7
Average
360 reviews
Replied to 74% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Immediate Cancellation and Unauthorized Charges
I signed up under the clear impression that this was a one-time payment. At no point did I knowingly consent to a recurring weekly subscription. This constitutes misleading billing practice.
Furthermore, your website does not allow me to access the subscription management page, effectively preventing me from canceling the service. This is unacceptable and may be considered a deliberate obstruction.
I hereby demand the following, effective immediately:
Immediate cancellation of my subscription
Termination of any and all future charges
Written confirmation that my subscription has been fully canceled
If this issue is not resolved without delay, I will take further action, including but not limited to:
Initiating a chargeback through my bank
Filing formal complaints with relevant consumer protection authorities in your operating jurisdiction
Reporting this matter as unauthorized billing and deceptive practice
Please treat this matter with urgency. I expect confirmation of cancellation promptly.
17 April 2026
Unprompted review
Very precise analysis
Very precise analysis. Didn’t just say “african roots” showed many regions of Africa. Even showed European traces.
15 April 2026
Unprompted review
It’s cool the things it has to say i…
It’s cool the things it has to say i have never met my close family past my dad
14 April 2026
Unprompted review
Great I was able to find out about my…
Great I was able to find out about my traits
15 April 2026
Unprompted review
Reply from Mytraits
Hi Caitlin! Thank your for the feedback. Speed and detail together matter to us, so it's great to know we're delivering on both. Hope you keep enjoying it. Always here if you need us!
Reply from Mytraits
Hi Kerry! That's what we love to hear. Discovering new things about yourself while having fun is exactly how it should be. We're thrilled the app brought you both. Hope you keep uncovering more!
Reply from Mytraits
Thanks for the good vibes! We're happy you enjoyed it - and we'll do our best to make it work well for everyone. Appreciate you being with us! Have a nice day ❤️
love it…
The report was very on with personality my father side dose have Scandinavian heritage in it my mothers is a mix with 17%Puerto Rican and 13.5 African
11 April 2026
Unprompted review
Reply from Mytraits
Hi Johnathan! That's fascinating - thank you for sharing this with us! We're so glad the report lined up with what you know about your family background. It's always exciting to see those connections come through. We really appreciate you taking the time to let us know. Reach out anytime - we're always here ❤️
Very insightful
Very insightful, I am Hispanic but it came out that I look more Mediterranean.
11 April 2026
Unprompted review
Reply from Mytraits
Hi! Thanks for sharing that with us, really interesting to hear! Those unexpected twists in results are often the most intriguing. We're so glad you found the app insightful. Hope you keep enjoying the journey - and we're always here at support@mytraits.ai
Very Satisfied
Wow, I just love how the app work and the things you'll discover about true self. This is such an amazing app and recommend this to everyone.
8 April 2026
Unprompted review
Reply from Mytraits
Hi Jelle! We're so happy to read your review, thank you! So glad the app helped you discover more about your true self. We'll keep working to make that journey even better. We appreciate you recommending it to others. If you ever need anything, we're always here at support@mytraits.ai ❤️
Nothing more than a gimmick
Nothing more than a gimmick. Difficult to cancel, be careful as though you cancel on the app, they send you an email (likely lost in your junk) saying you are still active until you complete yet another form! I wasabi aware of this until yet another months payment was taken. If you believe in the value of your product, this shouldn’t be unnecessarily complicated which is a big red flag. Do not use
10 April 2026
Unprompted review
Reply from Mytraits
Hello Emma! We're truly sorry, and completely understand why you're frustrated.
First and foremost, we want to confirm that your subscription has been fully canceled. You will not see any further charges from MyTraits.
We also hear you loud and clear about the cancellation process being confusing and unnecessarily difficult. That's valuable feedback, and we've already shared it with our team to review. Thank you for pointing that out - it genuinely helps us improve.
If you have any remaining questions, please don't hesitate to reach out to us directly at support@mytraits.ai. We'll be happy to take care of it personally.
Thank you again for your honesty, and we're sorry we let you down. We're always here for you 💙
Mytraits.ai scam??I am having the same problem as Sally…
I am having the same problem as Sally and many others it seems. I did not realise I had signed up to a weekly subscription for Mytraits.ai. To be honest, I was curious to see if the app could tell me anything about my ancestry from just my face, I thought I gave my email address and card details for a one off payment of $5 to receive an email showing my results. I did not receive any email of results and thus assumed it had not completed properly and then forgot all about it. To date, I have never received an email with those results from Mytraits.ai but to my horror I have been charged a total of £97.61 GBP and counting. To say I feel it was missold is a huge understatement. I consider this an intentional scam and have reported it as such to my bank. I have contacted Mytraits.ai support to voice my concerns and request an immediate refund and cancellation. I have been promptly and politely responded to with 'it's easy, you just need to log in to the app and cancel at any time'. I replied to advise I have no access to their app and requested full instructions, which they promptly sent. I tried to follow their guide but the instructions were incorrect/don't work; there is no access to My Plan via the Profile tab and I could find absolutely no option to cancel anywhere. I have emailed again to update them and requested they cancel the charge to my card without further delay. So far, I have paid best part of £100 that I cannot spare on a service I had no idea I was signing up to and have not received anything at all from, as advertised or otherwise.
10 April 2026
Unprompted review
Reply from Mytraits
Dear Zanna, thank you for taking the time to share your experience in such detail! We're truly sorry you went through this, and we completely understand your frustration.
First, please rest assured that your subscription has now been successfully canceled. No further charges will be made to your account. As for why the charges occurred in the first place - if a subscription isn't canceled before the free trial ends, it renews automatically. This information was clearly shown on the subscription screen and also sent to your email along with your first invoice. That said, we understand this can still come as an unpleasant surprise, especially when you never received the results you expected.
Because of the difficulties you experienced, we have issued a refund for the two most recent transactions. Please allow up to 10 business days for the refund to appear on your statement. If you haven’t received the funds after that period, we recommend checking directly with your bank for further updates.
Thank you again for trying our app. If there's anything else we can help with, please don't hesitate to reach out to us directly at support@mytraits.ai. We'll be here for you!
This is some kind of scam now I do not…
This is some kind of scam now I do not have a subscription that's what is told me however they continue to try to take $24 and 99 cent from my debit card every week and I don't even have an account and I don't know how to stop this
17 March 2026
Unprompted review
Reply from Mytraits
Hi Durran! Thank you for reaching out. We're sorry to hear about the unexpected charges - that's definitely concerning.
We've looked into our records and can confirm that you have an active subscription with MyTraits. According to our records, our support team hasn't received any emails from you yet. Kindly note, ythat subscriptions automatically renew after the trial ends unless canceled beforehand - this was clearly shown on the subscription screen and also sent to your email with the first invoice.
To stop the charges or request a refund, please contact us directly at support@mytraits.ai. We'll look into your account, cancel the subscription for you, and review your refund request as quickly as possible.
We appreciate you bringing this to our attention and hope to get things sorted for you right away.
After Cancelation was done they still…
After Cancelation was done they still deducted money
No refunds was done..
3 April 2026
Unprompted review
Reply from Mytraits
Dear Johann, we appreciate your patience and hope to make this right for you.
Earlier, our support team had sent you cancellation instructions earlier, and when you reached back out, we went ahead and canceled your subscription for you directly.
If a charge still went through after the cancellation, could you please drop us a quick email at support@mytraits.ai? Just mention this review, and we'll look into it right away - and refund anything that shouldn't have been taken.
Thank you for your patience and for giving us the chance to make things right. We're here to help 💙
So incredible
So incredible! I knew most of my origin, what a pleasant surprise to find out my roots. Thank you
8 April 2026
Unprompted review
Reply from Mytraits
Hi Mindy! Thank you for sharing your experience and for being here with us. We're so happy the app brought you a pleasant surprise about your roots, even when you already knew most of your origin! That kind of discovery is exactly what makes our work worthwhile. Thanks again for trusting us, and we're always here at support@mytraits.ai ❤️
I like the site and it’s legit 🙌🥰
7 April 2026
Unprompted review
Reply from Mytraits
Hi Stephen! Thrilled that you're enjoying our app. That's the best kind of feedback! Appreciate you being part of this, and we're always here if you need anything 🥰
Brilliant app
This is an amazing app I love it definitely 5 Stars so accurate love it
6 April 2026
Unprompted review
Reply from Mytraits
Hi! Thank you for taking the time to share your feedback. We're so happy the accuracy and overall experience earned your love! We'll keep pushing to stay worthy of that trust. Thanks for being with us - and if you ever need anything, we're right here at support@mytraits.ai ❤️
they charge you when pressed a button…
they charge you when pressed a button without info to charge, watch it!!!
[EDIT] - I initially allowed $1 and that was fine, but then had the option, a button [more analysis] or something like this, and then when clicked $28 was supposed to be taken from my account but the bank considered it as Fraud and stopped the transaction thankfully. However no info was there about additional fee at all, just after clicking the transaction was blocked by the bank.
7 April 2026
Unprompted review
Reply from Mytraits
Hello! We're really sorry to hear that you felt charged without warning - that's never our intention.
Kindly note, all charges are clearly shown on the payment screen before you confirm the purchase. But we completely understand that things can sometimes be missed or feel unclear.
If you were charged unexpectedly, please email us at support@mytraits.ai, mention this review, and we'll look into your transaction right away.
Thank you for bringing this to our attention - and again, sorry for the confusion. We're here to make it right 🙏
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