I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
Company replied
Initially, I had a very frustrating experience with MyTickets regarding my refund after my flight was cancelled. Although the airline confirmed they had remitted the refund to the travel agent, I... See more
Company replied
This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
637 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked a flight over 2 days ago
I booked a flight over 2 days ago, and even 54 hours later, I still haven’t received my ticket – despite the payment being confirmed immediately. I contacted customer service, and the only explanation I was given is that tickets are usually issued instantly by a robot, but when handled by a human, it “takes time.” Frankly, this is unacceptable. It should never take over two days to issue a confirmed ticket, especially when the departure is now less than four hours away.
This delay has caused a great deal of stress and uncertainty, and I find it hard to believe that such inefficiency is considered normal. If you’re booking a last-minute flight or need peace of mind with your travel plans, I would strongly advise against using this platform. A booking system that can’t guarantee timely ticket issuance is not reliable – especially when travel timing is critical.
1 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Arjun,
Thank you for sharing your feedback. We understand your frustration and truly regret the inconvenience this situation has caused.
Your opinion is important to us, and we are concerned that such a situation occurred. Unfortunately, your reservation was canceled because, at the time of ticket issuance, we did not receive confirmation from the airline regarding the availability of free seats on the flight.
In such cases, we act strictly according to the airline’s response and cannot proceed with issuing the ticket without this confirmation.
Please rest assured that the full amount has already been refunded to the buyer’s account.
We understand how important it is to have clarity and reliability when making travel arrangements, and we sincerely apologize for the stress this caused. If there’s anything else we can assist you with, we remain at your disposal.
Veryyy baadddd
Veryyy baadddd
We ordered the tickets and they cancelled them because those tickets are “sold out”.
If they’re sold out why would you let us order when there’s no tickets.
We already booked a hotel and rented a car
And the flight should be tomorrow. also, what about the “24/7” services? Are they really a 24/7 services or is it just to relieve the customers (scam). No thank you for that an i really recommend that nobody fly with this scam company. I hate you from the bottom of my heart.
2 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shadi,
Thank you for your feedback. We’re genuinely sorry to hear about your negative experience and fully understand how frustrating this situation must be, especially with your travel plans already arranged.
Please note that our system reflects availability information provided by airlines in real time. In rare cases, there may be a mismatch between displayed availability and actual ticket issuance capability. This can lead to cancellations when the airline no longer confirms the fare.
To assist you further and review your case in detail, we kindly ask you to provide your booking number or the email address used during the purchase. Once we have that, we can look into what happened and offer an appropriate follow-up.
Our support team is indeed available 24/7, and we regret if you experienced any delays in reaching us.
Thank you for bringing this to our attention — your feedback helps us improve.
Very unhelpful
Very bad and unhelpful.
I booked my tickets with them and the name had been entered incorrectly.
It's been 2 days and they haven't been able to fix the issue.
30 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Sachin,
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.
Please know that your opinion is very important to us, and we regret that we could not provide the support you expected in this case. According to the information we received by email, the request for name correction is no longer relevant as you managed to make the necessary changes directly through the airline.
If there’s anything else we can assist you with or if any further issues arise, please don’t hesitate to reach out to us. We're here to help.
Thanks for Damon Smith
I want to thank Damon Smith he helped me with kindness, thank you very much!
30 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Raghad Khalid,
Thank you very much for your kind feedback!
We’re delighted to hear that Damon Smith was able to assist you with kindness and professionalism. Your appreciation means a lot, and we will make sure to share your words with him.
If you need any further assistance, we’re always here for you.
Book my flights using MyTicket and my…
Book my flights using MyTicket and my experience was good. I got timely response from Irina Ray for all the assistance I needed. Thanks Team, keep up good work.
29 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Aakash Dil,
Thank you so much for your kind feedback!
We’re very glad to hear that you had a good experience booking your flights with us and that Irina Ray was able to assist you promptly. Your appreciation means a lot to our team.
We’ll be sure to pass your thanks along to Irina – feedback like yours keeps us motivated to continue delivering the best possible service.
Wishing you smooth travels ahead!
Definitely a scam - Horrible
Definately a scam.
I payed the first time and got a confirmation - they sent email confirmation and a day later they cancelled.
I payed a second time with extra money to "confirm the booking" - Received email saying that tickets are confirmed and will be sent in 24 hours. then received an email saying that "They are pleased to inform me that only the return ticket is confirmed". Seems like a scam to hold on to customers money for a few days. I am pursuing legal action.
26 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Syed Akhter,
Thank you for taking the time to share your experience — we’re genuinely sorry that you’ve faced such a frustrating situation. Please know that your feedback is very important to us, and we fully understand your concern.
We are currently checking the information regarding your reservation and kindly ask you to allow us some time to investigate this properly.
We take such matters seriously and are committed to providing a transparent resolution. As soon as we complete our review, we will contact you with a detailed response.
Thank you for your patience.
UPD 26/05
Dear Syed Akhter,
Thank you for taking the time to share your feedback. We are truly sorry that your experience with us led to such disappointment — this is not the kind of situation we ever want our customers to face.
We completely understand your frustration, and we want you to know that your concerns have been taken seriously. Your opinion matters, and we deeply regret that things did not go as expected.
In connection with the situation that occurred, we received a request from you to cancel the reservation. Please be assured that the reservation has already been canceled, and the full amount has been refunded to your bank account without delay.
We strive to provide clear and transparent service, and we are sorry that this time we did not meet that standard. Should you have any further questions or need additional assistance, please don’t hesitate to reach out — we are here to help.
Great thanks to mytickets
Great thanks to mytickets
The Agency
offered me lowest price with flexibility on payment’s methods and in few minuets i received my tickets .
Many thank i trust on mytickets Agency
24 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Majda,
Thank you so much for your kind feedback!
We're delighted to hear that you were satisfied with our service, especially the flexible payment options and quick ticket delivery. Your trust means a lot to us, and we look forward to helping you again with your future travel plans.
Horrible experience
Horrible experience ! do not book here if you are looking for last minute tickets.
they dont book your tickets direcrtly. they secure the money from you and then they try to get your tickets.
I got an email from them saying - we are sorry to inform that we could not book your ticket .. and they recommended alternative date which was next day !!
20 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Waqas,
Thank you for sharing your feedback. We're genuinely sorry to hear about your disappointing experience, and we understand how frustrating it must have been—especially when booking a last-minute trip.
In rare cases, when demand is high, the selected fare may no longer be available by the time the payment is processed. In such situations, we try to offer the nearest available alternative or provide a full refund. We understand this is not ideal and appreciate how inconvenient it can be.
To properly review what happened with your specific case, could you please confirm your booking number or the email address used for the purchase? This will allow us to investigate further and follow up with a more detailed explanation.
We truly value your opinion and are committed to improving our service.
I booked a flight with them
I booked a flight with them, I don’t had any issues and found it much easier than other websites. I recommended dealing with them
15 May 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Shahad,
Thank you so much for your kind feedback!
We’re truly glad to hear that your booking experience was smooth and easier than on other platforms. Your recommendation means a lot to us, and we’re happy we could meet your expectations.
If you ever need assistance in the future, we’ll be here for you.
Reply from https://mytickets.ae/
Dear Ibrahim Alkabaa,
Thank you for your kind words!
We’re glad to hear that you found our service trustworthy, and we truly appreciate your confidence in us.
We look forward to assisting you again in the future!
I recommend this agency as they fast…
I recommend this agency as they fast along with a good customer services.
I am here just to address that I had make a mistake with a previous review without an accurate information, as I said that my money didn’t come from the agency after a cancellation,
BUT INSTEAD I RECEIVED MY MONEY ASAP; IN JUST ONE DAY OR LESS.
So, I’m Sorry for making a false review.
And I recommend this agency as they fast along with a good customer services.
18 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear مازن ناصر الشتوي,
Thank you for your updated feedback and kind words! We truly appreciate your honesty and the time you took to correct your previous review.
It’s great to hear that the issue was resolved promptly and that you were satisfied with the speed and quality of our customer service. Your recommendation means a lot to us!
To help us identify your case and make sure everything is fully closed on our side as well, could you please confirm the booking number or the email address used for your purchase?
We're always here if you need anything else.
No ticket showing “bucharest to paris”
I paid for my flight from bucharest to paris for this saturday and it’s been like 4 hours and im still without the ticket
27 March 2025
Unprompted review
Reply from https://mytickets.ae/
Hello King Qasem,
We’re sorry for the delay in receiving your ticket. Please provide your booking number or the email used for the purchase so we can check the status and assist you as soon as possible. Our team is here to help!
I’m very glad that I have booked my…
I’m very glad that I have booked my flight with My Ticket cuz they was very helpful and nice , I have wrote my name wrong on the ticket and my flight was on the morning only 11 hours left and they did a lot of x(10) work to correct it again they help me so much respect for all the team specially
Liudmyla Fernàndez a person with long patient and very positive personality she helps me and made me relaxed when I was on that hard situation
Keep up the good work and thank u again 🤍🤍🤍✨💐💐💐
24 March 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Wail Abdalshakour,
Thank you for your kind words! We’re delighted to hear that our team, especially Liudmyla Fernández, was able to assist you in such a stressful situation. Providing excellent support and ensuring a smooth experience for our customers is our top priority.
We truly appreciate your feedback and your trust in us. Wishing you wonderful travels ahead!
watch out!
I order 4 tickets with "mytickets" for british (B.A.) on may 2024.
B.A. cancelled the flights, because the situation in my country.
Till today and after many many mails and phone call, I didn't get refund.
Today I spoke with the airlines (B.A.) representative, and she told me, that they (B.A.) refund the agent long time ago.
Unbelievable!
now i wait for the new story of them.
Please, don't buy from "mytickets"
benney
Right now "mytickets" sent me a mail, that they are out of game, and I need to work directly with B.A. - shame of them.
Don't buy anything from mytickets all over the world, it's a waste of time and money 😢🤬
18 March 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Benney,
We sincerely regret the inconvenience you have faced and understand your frustration regarding the refund process. Please know that we take such matters seriously and appreciate you bringing this to our attention.
According to the airline’s policy, refunds are processed directly by the airline in such cases. The airline has informed us that you need to contact them directly for the refund to be issued to you. Unfortunately, we do not have confirmation of any refund being sent to our account.
If you have received confirmation from the airline that the refund was transferred to our company, we kindly ask you to provide us with this document. We will be happy to investigate further and assist you in resolving this matter as quickly as possible.
We understand how frustrating this situation is and truly appreciate your patience. If you need further assistance, please don’t hesitate to reach out.
Reply from https://mytickets.ae/
Dear Mohammad,
We’re sorry for your experience. Your request for a ticket refund due to the death of a close relative was unfortunately rejected because, at the time of submitting the request, you did not provide the necessary supporting documents. This is a requirement set by the airline, and we must follow their policies.
If you have any further questions, please don’t hesitate to contact us.
DO NOT BOOK WITH THIS COMPANY
Until now I am waiting to refund my ticket canclation money, I contacted the airline and they told that they refunded the ticket money already, and when I contacted the mytickets.ae, they said send the email evidance from airline and I shared the email evidance with them, however, until now more than 3 days waiting after what happended above and until now I did not receive my money
PLEASE AVOID THIS BOOKING FLIGHT COMPANY
DO NOT BELEIVE THEM BECAUSE I CONTACTED THE AIRLINE AND THERY CONFIRM TO ME THAT THEY REFUNDED MY MONEY AND I SENT THE AIRLINE CONFIRMATION EMAIL TO THE FLIGHT BOOKING (MYTICEKTS.AE) AND STILL SAYING SAME THING THAT THEY DID NOT RECEIVE CONFRMATION EMAIL FROM AIRLINE AND STILL WAIT FOR THAT
DO NOT BELEIVE THEM AND AVOID THIS BOOKING FLIGHT COMPANY
I DISPUTE THE TRANSCATION AND I WILL TAKE MY MONEY FROM MYTICKETS.AE BY LOW
7 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rosey,
We understand your frustration and sincerely apologize for the delay in processing your refund. Once we receive confirmation from the airline, refunds typically take a few business days to be processed back to the original payment method.
Since you have already provided the email evidence, our team is actively reviewing your case. We kindly ask for your patience while we finalize the transaction. If you need further assistance, please reach out to our support team, and we will do our best to expedite the process.
Scam
Scam, they give you a price and then when you pay the price changes for illogical reasons.
15 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Walid,
We’re sorry to hear about your experience. Flight prices are constantly updated by airlines, and in rare cases, they may change before the ticket is issued. We understand how frustrating this can be.
To assist you further, could you please provide your booking number or the buyer’s email address? This will help us review your case.
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that your booking experience was smooth and hassle-free. If you ever need assistance, we're here to help!
Avoid MyTickets AE
Avoid MyTickets AE – Feels Like a Scam!
I booked a flight through MyTickets AE, and it was canceled. Since then, I have been stuck in a never-ending battle trying to get my refund. It's been over three months, and every time I reach out via email or phone, I get the same generic excuse: "It's still under review."
Out of frustration, I personally contacted the airline I was supposed to fly with, and they confirmed that they processed the refund over a month ago. Yet, MyTickets AE continues to claim they haven't received anything. So where did the money go?
This company is completely unreliable, and their customer service is useless. They keep stalling, hoping customers will just give up. It honestly feels like a scam!
If you value your time, money, and sanity – stay far away from MyTickets AE. I do not recommend them at all.
6 February 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Volobuyev Danil,
We sincerely regret the frustration and inconvenience you have experienced regarding your refund. We understand how important it is to receive timely updates, and we apologize for any delays in communication.
As an intermediary, we process refunds only after receiving the amount from the airline. Since you mentioned that the airline confirmed processing the refund, we will immediately investigate this matter further. Please rest assured that we are not withholding your money, and we will work to resolve this as soon as possible.
Our support team will provide you with an update via email regarding the status of your refund. If you have any further questions, please don’t hesitate to reach out.
Very good App and easy to use they have…
Very good App and easy to use they have a great website and prices
5 February 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you for your positive feedback! We're glad to hear that you find our app and website easy to use and that you're happy with our prices. We appreciate your support and look forward to serving you again!
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