https://mytickets.ae/ Reviews 

Reply from https://mytickets.ae/

Jul 27, 2025

Dear Shash K.,

Thank you for your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused.

In rare cases, due to dynamic pricing from airlines, ticket prices may change before the booking is finalized. If the fare increase is not accepted, the reservation is unfortunately canceled and the full amount is refunded.

To assist you as quickly as possible, please provide your booking number or the email address used during purchase, so we can locate your reservation and confirm the refund status.

Reply from https://mytickets.ae/

Jul 21, 2025

Dear Tariq,

Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration this experience has caused you.

Please allow us to clarify that at the time of ticket issuance, we unfortunately did not receive confirmation from the airline that there were available seats on the flight at your chosen fare. For this reason, we were forced to cancel your reservation and have refunded the full amount to your bank account.

We understand how upsetting this can be, and we want to assure you that the refund has been processed in full.

We apologize once again for the inconvenience and appreciate your understanding.

Reply from https://mytickets.ae/

Jul 19, 2025

Thank you very much for your kind words, Mohamad Kanso!
We're happy to hear that you've had an excellent experience with our customer service so far.
If you need any further assistance, we're always here to help!

Reply from https://mytickets.ae/

Jul 18, 2025

Dear BB,

We’re truly sorry to hear about your experience and the inconvenience it caused. This is not the standard of service we strive to provide.

To fully investigate what happened and assist you further, could you please confirm your booking number or the email address used during the purchase? This information will help us identify your order and clarify the situation.

Thank you for your understanding — we’re here to help and will do our best to resolve the issue.

Reply from https://mytickets.ae/

Jul 11, 2025

Dear Anastassiya Li,

Thank you for your feedback. We’re truly sorry that you’ve had such a negative experience, and we fully understand your disappointment.

Please accept our sincere apologies for not being able to issue your ticket. Unfortunately, at the time of processing your order, we did not receive confirmation from the airline regarding the availability of seats at the selected fare. This is why we were unable to complete your booking.

We would like to inform you that a full refund has been processed today, July 11. Typically, the funds are credited to the buyer’s account within 1–3 business banking days. If you do not see the refund after this period, please let us know — we will provide you with a confirmation of the transaction, which you can use to clarify the status with your bank.

We genuinely regret that your experience with us did not meet your expectations. Your opinion is important to us, and we’re working continuously to improve our processes and service quality.

Reply from https://mytickets.ae/

Jul 6, 2025

Dear Sarah Kaileh,

Thank you for sharing your feedback — we’re truly sorry to hear about your experience.

We would like to clarify that the Flexible Ticket service does not mean that the airline ticket itself becomes fully flexible or refundable. Instead, it provides additional support from our agency to assist with one change in your booking without charging our own service fees.

You can find detailed information about this service on our website here:
🔗 https://mytickets.ae/avia/content/flexible-ticket.html

According to the terms, the Flexible Ticket covers:

* One date or time change **without our agency’s service fee**
* Changes requested **at least 24 hours** before departure
* Payment of any **airline fare differences or penalties**, if applicable, as per the airline’s rules

We understand that this might not have met your expectations if you were hoping for a completely flexible or fully refundable ticket. However, all details regarding what the Flexible Ticket includes — and does not include — are clearly explained at the time of purchase.

Reply from https://mytickets.ae/

Jul 6, 2025

Dear Raphael Austin,

Thank you for your feedback.

We’re very sorry to hear about your experience and would like to investigate this matter thoroughly. In order to locate your booking and provide you with a detailed response, could you please confirm your booking number or the email address used during purchase?

We understand how frustrating this situation must have been and would like to clarify that when a change request is made, the conditions of both the airline and the selected fare type apply. While the term Flexible ticket can sometimes suggest full flexibility, in reality, it often still involves fare differences and airline surcharges — especially for low-cost or promotional fares. We are always transparent about these costs during the change process.

Additionally, we regret any delay in our response and the inconvenience this caused regarding your early morning flight. Regarding your contact details, we’d also like to verify and correct any discrepancies with the airline for future correspondence.

Please send us your booking information so we can follow up accordingly and offer any possible resolution.

Reply from https://mytickets.ae/

Jul 4, 2025

Dear Nanuka Ochigava,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how upsetting this situation must have been.

In order to investigate your case and provide you with a detailed explanation, we kindly ask you to confirm your reservation number or the email address used at the time of purchase. This will help us locate your booking and clarify what happened.

Please be assured that we take such concerns seriously and will do our best to resolve this matter as soon as we have the necessary details.

We appreciate your patience and look forward to assisting you further.

Reply from https://mytickets.ae/

Jul 2, 2025

Thank you so much for your kind words, Henie!

We’re very happy to hear that you had a great experience and that Ms. Yuliana Huliieva was able to assist you so well. Your feedback means a lot, and we’ll be sure to share it with her!

If you need any further help in the future, don’t hesitate to reach out — we’re always here for you.

Reply from https://mytickets.ae/

Updated Jul 1, 2025

Dear Omar Babikir,

Thank you for your message. We understand your concern and would like to clarify the situation.

According to our records, the amount charged for your ticket was 1,105.70 SAR, which fully corresponds to the ticket price at the time of booking. This amount matches the withdrawal from your account.

Please kindly note that depending on your payment method, bank fees, or currency conversion differences, the final charge reflected by your bank may vary slightly. As stated in our Terms of Service, such additional fees are determined by your bank, and the agency does not participate in the transaction process or apply any extra charges on top of the final ticket price.

If you have any further concerns or believe there was an error, we would be happy to review it together. Please provide us with your booking number or the email address used during the purchase so we can assist you in more detail.

Reply from https://mytickets.ae/

Jun 30, 2025

Thank you for your kind feedback, Mohammad Abdulhasan!
We're glad to hear you had a positive experience. If you ever need assistance again, we're always here to help!

Reply from https://mytickets.ae/

Updated Jun 26, 2025

Dear Nica,

Thank you for sharing your experience — we appreciate you taking the time to do so. We truly understand your frustration, especially given the stressful and urgent situation you were facing, and we’re very sorry that this happened.

At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline about the availability of free seats on the flight at the price displayed. For this reason, we had to cancel your reservation and return the full amount you had paid.

Your opinion is very important to us, and we take your feedback seriously. We understand that situations like these can cause a lot of stress, and we regret that this was your experience. Please be assured that we continually work to improve our processes to prevent similar cases in the future.

If you need any further information or assistance, please don’t hesitate to reach out. Thank you again for your patience and for bringing this to our attention.

Reply from https://mytickets.ae/

Jun 25, 2025

Dear Erkin Kenes,
We appreciate you sharing your feedback, and we truly care about resolving this issue for you. According to our system, all emails you’ve sent have been processed, and a reply was provided. If you have any additional questions or need further assistance, please don’t hesitate to send us a new message — we’re here to help. Your experience is very important to us, and we want to make sure all your concerns are properly addressed. Thank you for your patience and for giving us the opportunity to support you.

Reply from https://mytickets.ae/

Jun 25, 2025

Dear Chigozie Eliezer,
Thank you so much for your kind words! We're delighted to hear that Iryna Ray was able to help you resolve your ticket issue. Providing helpful and efficient service is our top priority, and we truly appreciate you taking the time to share your experience.

Reply from https://mytickets.ae/

Published Jun 18, 2025

Dear Mr. Davies,

Thank you for your feedback. We truly regret that this situation occurred and fully understand your disappointment.

Please be assured that your opinion is important to us, and we take such cases seriously. Unfortunately, at the time of processing your booking, the availability of seats at the selected fare was no longer confirmed by the airline, which led to the cancellation. We understand how frustrating it must have been, especially after arranging additional travel plans based on the initial confirmation.

We would like to inform you that on June 18, we unblocked the funds in the buyer's bank account. The bank should reflect the amount in your account within 24 hours. If you do not see the refund after that time, we recommend reaching out to your bank directly for further clarification.

Once again, we apologize for the inconvenience and appreciate your understanding. Should you require any further assistance, we remain at your disposal.

Reply from https://mytickets.ae/

Jun 13, 2025

Dear Paul Onyekwere,

Thank you so much for your kind and thoughtful feedback!

We’re delighted to hear that Anhelima was able to assist you so effectively and left such a positive impression. It's always encouraging for us to see our team members recognized for their dedication and care. Your words truly reflect the high standard of service we strive to provide.

We’ll be sure to pass your message along to Anhelima—she will be thrilled to know her efforts made a real difference.

Thank you again for taking the time to share your experience. We wish you smooth and pleasant travels ahead!

Reply from https://mytickets.ae/

Jun 13, 2025

Dear Rodel Insek,

Thank you for your kind words!

We’re glad to hear that Mariia Podvadtsiatnyk was able to assist you with your ticket document. Your appreciation means a lot, and we’ll be sure to share your message with her.

Wishing you smooth and pleasant travels ahead!

Reply from https://mytickets.ae/

Jun 8, 2025

Thank you very much for your kind feedback, Bebeth Cardoza Calda!

We truly appreciate your patience and are glad to hear that all your questions were answered. Sofia will be especially happy to know that her assistance was helpful to you. If you need any support in the future, we’re always here to help.

Safe travels!

Reply from https://mytickets.ae/

Jun 8, 2025

Dear Ahmad,

Thank you for your feedback. We're sorry to hear about your dissatisfaction regarding the name correction fee.

Please note that name correction costs are determined by the airline's policies, not by our agency. We kindly ask you to provide your booking number or the email address used during the purchase so we can review your case in detail and give you a clear explanation of the charges applied.

We look forward to assisting you further and clarifying this situation.

Reply from https://mytickets.ae/

Jun 6, 2025

Dear Mr. Saadon,

Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and we appreciate you taking the time to explain the situation in detail.

We understand your frustration, especially when a service marketed as “flexible” seems to create more confusion than convenience. The “flexible ticket” option indeed allows for changes without additional service fees from our side, but it is important to note—as stated in the terms—that any fare difference set by the airline remains the responsibility of the passenger. Unfortunately, these differences can vary significantly depending on the airline’s own pricing policies and availability at the time of the change request.

As your ticket was purchased through our agency, any changes must be processed through us directly. Most airlines, as you correctly noted, do not allow third-party tickets to be modified directly by the traveler. However, we do our best to mediate between our customers and the airlines to provide the most reasonable solution available.

To fully review your case and respond more specifically, we kindly ask you to provide your booking number or the email address used during the purchase. This will allow us to identify your reservation and follow up appropriately.

We truly regret the inconvenience this has caused and remain at your disposal to assist you further.