mytacticalpromos.com Reviews 

1,209
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and wide selection of products available, often finding them to be reliable and a good value. Many people highlight the exceptional customer service, noting prompt responses, helpful staff, and effective resolution of issues. Reviewers appreciate the company's commitment to standing behind their offerings and providing a satisfying overall experience. However, some customers also noted concerns regarding order fulfillment, including significant shipping delays and items not arriving as expected. A few other people also felt that the value of certain products, particularly mystery box contents, did not meet their expectations, and some experienced duplicate orders.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, durability, and usefulness... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over issues... See more

Customer service

Consumers generally report positive experiences with customer service, often describing it as professional,... See more

Quality

People report positive experiences with quality, often praising the durability and high standard of items... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a promo bag with a couple other items. I got worried because I didn't see no tracking information but it took my money off my card. One quick email to my tactical promos bingo they had givin... See more

Rated 4 out of 5 stars

I've had an overall solid experience with this company over the last 2 years. I've ordered many products and have always received my items in a timely manner (usually within 7-10 business days, someti... See more

Rated 4 out of 5 stars

My experience with Mytacticalpromos was satisfying and helped me pick up some new outdoor supplies. As a retiree, many of the items (knves, flashlights, fire starters and other emergency equipm... See more

Rated 4 out of 5 stars

Updated 1/2/26 - I have received all items ordered in duplicate! Once I was able to connect with Customer support, they agreed to send what part of my order they had, then send the rest later. It a... See more


Company details


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3.8

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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3.8

All reviews

(1,209)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"OUTSTANDING" items

"OUTSTANDING" items, great for building an emergency kit for your vehicle, which is what I'm trying to do now. Prices are very fair and quality items. Packageed.nicely and not a single thing is broken. Thank you.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Shipping is terrible

Shipping is terrible, i spent 13.00 dollars for it and it takes more than a week for support to even email u back, and i never did get it. I wouldn't deal with these people. I think it's a scam. Getting ready to call my card people to get my money back.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Sling bag

I had gotten the tactical sling an I love it. Very durable and it looks great. I also received a knife sharpener and a tactical light it's very bright.
I didn't know that there was a membership fee just thought it was shipping and handling fee. But overall I love the items I received before I cancelled my membership.
Thank you

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

The products are amazing and if you have a problem like delivery issues or missing items you can contact support and they will help you out no problem
I had a problem with delivery and they fixed it and made everything right

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed

I’ve ordered several items and everything I have received has been very good quality. Shipping is fast and there have been no disappointments. Customer service is top notch! I highly recommend them for your tactical gear

16 February 2026
Unprompted review
Rated 2 out of 5 stars

Disgruntled customer

ÚI made several orders on the 3rd of this month and for to be exactly the gold coins are good but surprise gift one was nice the other one was cheaply made I'm still waiting on one package to be shipped since the 3rd not very happy probably won't order again🤬😡😠 not to mention I paid for immediate shipping on this package I'm waiting on and they said they were going to refund my money but i still have not received it 😡

2 February 2026
Unprompted review
Rated 1 out of 5 stars

This company tried to lie to credit card dispute

If there was a lower number I would give it. I ordered 2 First Aid Kits as Christmas gifts. They did not arrival until after Christmas. I wanted to return then for full refund.
I could not even find the website to return the items.
I requested info on how to return. What i got back was since I did not CANCEL they would not give me refund. I told them I ALREADY had the order so how could I cancel.
I then filed a dispute with my credit card. Next email said since I already filed a dispute they would not do anything until dispute was settled.
This was in 3 emails. I ask for a Return Code and Shipping Address. Finally i got a return label. Since I already DIDN'T trust this company i used a USPS label.
I sent a email to them with orders #s and Tracking number.
Today I get a letter from my credit card dispute center saying...they will not give me my $99.90 and my $99.90 since I did not use THEIR return label.
That in in the policy for Returning packages.Now how would I know that since I can't even get to the webpage. When I tried I got to the place called Just Answer
You have to pay when you go there.
January 6 asked for refund. January 12 package was Delivered through USPS.
If I used the wrong label WHY DID THEY
EXCEPT IT!!!
I checked with the BBB and from their website they said 54 complaints in last year were in for mostly the same thing.
Trustpiolet has helped me in the past. How could I know what return policy is when I cant even get to webpage. Also they did not tell me when they sent the return label I HAD to use this label.
I will never order from this place. I personally feel like I was scammed.
We live on a fixed income and what was to be a Christmas gift not arrived and I used other food money for gifts.
What a ripe off. Beware when ordering from any company who has USA address but is really from overseas.
UPDATE...
After MyTacticalPromos told my credit card dispute that I did not used THEIR Shipping label and refused to refund me my money. That company sends me an email saying "I could use any label I wanted and they NEVER said the would not give me a refund.
I call the credit card and telll them about the messages. I even asked Are they allowed to lie to you??
The customer service worker never heard of anything like that before. She had to give it to her Supervisor.
Well this afternoon I get email from Mytacticalpromos saying they are giving me my FULL refund.
Just BEWARE that if this company can try to lie in credit card dispute who knows how many others they have tried to do it too. BEWARE

12 February 2026
Unprompted review

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