I hope that my experience from the site will be good after my contract with my issue
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Up to now i confess you are the only one who give a clear goodwill to resolve the question and i appreciate it. lets just hope both parties will be alsatisfied.
Thought we were buying a pool not a stupid gift card an now no refund just someone sending. The same msg constantly in live chat an no response from email or phone kids lost £43.30 the saved thinking... See more
I' ll use this opportunity to compliment customer service. They were helpful, quick to respond and adress the issue I had with refunding my money. They also refunded it in relatively short time after... See more
3.9
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
I' ll use this opportunity to compliment customer service. They were helpful, quick to respond and adress the issue I had with refunding my money. They also refunded it in relatively short time after my complain and were very professional about it.
25 April 2024
Unprompted review
My review
I am writing this review as they have said if I do they will refund my membership. They were very polite about it.
8 April 2024
Unprompted review
Reply from Mysunjourney
Hello Kathy,
Thanks for letting us know about the issue you faced.
We are happy to inform you that your request has been adequately addressed and rectified.
Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.
Have a nice day!
Ayla
Relived and Enlighten
The agent Ms. Ageline explained well the situation and gave me clarification with my concern.
14 March 2024
Unprompted review
SCAM TO ITS FINEST
SCAM TO ITS FINEST! My one was through SHEIN for a £500 gift card win! Made me pay £2 and I didn’t get the voucher because their company “didn’t affiliate with SHEIN”
SHUT THIS COMPANY DOWN NOW
15 February 2024
Unprompted review
STAY AWAY FROM THIS COMPANY AS ITS…
STAY AWAY FROM THIS COMPANY AS ITS ADVERTISING ON TIKTOK SELLING A DIGITAL PICTURE FRAME AND ITS NOT A FRAME YOU ARE GETTING. YOU ARE SIGNING UP FOR A SUBSCRIPTION SERVICE THAT STEALS YOUR MONEY MONTHLY AND YOU DO NOT RECEIVE ANY PRODUCTS. YOU HAVE TO CANCEL SUBSCRIPTION OR THEY WILL BLEED YOU DRY. I THOUGHT I PURCHASED A PICTURE FRAME AND THE EMAIL CONFIRMATION FOR THE PURCHASE WAS ABOUT THE SUBSCRIPTION AND NO WHERE DID IT MENTION THE PICTURE FRAME
12 December 2023
Unprompted review
Reply from Mysunjourney
Dear Marishka,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@mysunjourney.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.