Mysteryboxshop Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered 3 mystery boxes. An 11 year olds gadget box, a mans mystery box and a womans mystery box. We were all shocked and happy with the quality and usefullness of the items in the boxes... See more

Rated 5 out of 5 stars

Top customer service. I messed up and duplicated my order. They got in touch personally and cancelled one for me

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... See more

Rated 3 out of 5 stars

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(218)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was a brilliant gift for my wife's…

Was a brilliant gift for my wife's birthday- full of surprises- and no stress for me,might have to work out my own next year unless your product is continually changing? I'd like to know if there are various ions for future reference?

12 May 2023
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Reply from Mysteryboxshop

Hi Richard, Thank you for this superb review. We are delighted to learn that your wife's birthday gift was well received. Our products are ever-evolving and we look forward to serving you again.

Rated 5 out of 5 stars

Best mystery box.

Best mystery box i have ever got. A bit late due to an error on dispatch, but got it in the end. Already ordered my second box..

12 May 2023
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Reply from Mysteryboxshop

Thank you, Michael. We apologise for the delay but are delighted that you were happy with your mystery box. We look forward to serving you again and thank you for your custom. It's our pleasure.

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money! Was amazed how much was inside the £30 Mystery box, and most of it was pretty useful too. I was pleased that I choose this as an extra present for my Brother's birthday!

28 April 2023
Rated 5 out of 5 stars

The Perfect mystery birthday present

So much variety and so many products for an amazing price. My mum loved every bit of it as there was so much different and unique things in it that she never knew she needed. Definitely the perfect gift for your mother if you didn’t know what to get her.

16 May 2023
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Reply from Mysteryboxshop

Hi Jayden,
Thank you, for taking the time to give us this great review. We are delighted that your mother loved her Mystery Box. We look forward to serving you again, should you have a birthday or other occasion to celebrate.

Rated 5 out of 5 stars

Birthday present.

Brought as a gift which was well received. A good variety of items. Delivered on time. I was kept informed throughout.

12 April 2023
Rated 5 out of 5 stars

Quick service

Quick service. Good products in the box. Better than I expected.

21 April 2023
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Reply from Mysteryboxshop

Thank you, Sarah. We are grateful for your review and happy to learn that you liked the items/surprise experience.

Rated 5 out of 5 stars

Great value boxes

I told my husband that all I want for my birthday is a surprise. Knowing I've always wanted to try a mystery box, he chose one from mysteryboxshop.com. It was definitely a worry as there seem to be a lot of scam ones, but the reviews here gave him the confidence to go ahead. He bought a £50 women's box and I'm over the moon. The first 2 items I pulled out covered the £50! It was jam packed with a very eclectic mix of great quality products. 1 or 2 things I won't use but can easily gift on. I'm going to request another one for Christmas! I definitely recommend

29 April 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Claire, for this lovely review. It was our pleasure and we look forward to serving you again. We make a genuine effort to provide a superb mystery box experience and we are delighted to learn that you enjoyed yours.

Rated 4 out of 5 stars

Great idea when you can't think what to send!

Haven't heard back yet from recipient but otherwise very happy

14 April 2023
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Reply from Mysteryboxshop

Thanks, Rachel. We appreciate your review and feedback. The website says between 5-7 working days. However, sometimes we send the mystery boxes out the very next day.

Rated 5 out of 5 stars

Brilliant customer service

Very, very impressive service.
There was a problem with some of the items and personalised message unfortunately but when they were contacted they called back and apologised for the error. The company rectified the message and sent new items the same day and the communication was very professional, polite and clear.

10 April 2023
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Reply from Mysteryboxshop

Thank you, Ebony. It was a pleasure to have spoken with you. It's always the most difficult call to make when a mistake is made but you were very understanding and it was a pleasure to have served you. We enjoyed putting it right and making sure that all was well in the end.

Rated 4 out of 5 stars

Order took a little longer to arrive…

Order took a little longer to arrive but was worth it in the end

11 April 2023
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Reply from Mysteryboxshop

Thank you, for your review, Derek. Apologies for the delay on behalf of our delivery partners, they try their best but we're always happy to know that it was well received.

Rated 5 out of 5 stars

Excellent products and value

I was well pleased with my mystery box! Amazing and very useful products with super fast delivery. I will definitely be buying more boxes.

9 April 2023
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Reply from Mysteryboxshop

Thank you, Mary. We are delighted to learn that you liked it. We look forward to serving you again.

Rated 4 out of 5 stars

I was excited to receive this box

I was excited to receive this box, it came very quickly and in good condition.
There were quite a few items in the package, if I’m honest some I won’t be using, but perhaps I can re-gift? I’m going to try another box soon so that must say something!

23 March 2023
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Reply from Mysteryboxshop

Thank you, Linda. We appreciate your continued faith in us and are grateful for your review.

Rated 5 out of 5 stars

I have made 4 purchases with Mystery…

I have made 4 purchases with Mystery box shop and all 4 times my friends receiving them have beem amazed.

1 March 2023
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Reply from Mysteryboxshop

Thank you, Steve. We love getting your orders & hope to continue to delight your friends and recipients. We appreciate you taking the time to write this review.

Rated 5 out of 5 stars

Bought a £100.00 mystery box

Bought a £100.00 mystery box, did not think much what I was going to get, what a surprise, full of interesting items, well worth it, will definitely purchase again in the future.

23 February 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Estella. We appreciate your review and hope to serve you again on a future occasion.

Rated 5 out of 5 stars

A great mystery box

A great mystery box. Pleasantly surprised by the contents. More than I expected. I'd definately recommend to others. Give it a try!

6 March 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Andrine. It was our pleasure. We are grrateful for your recommendation & happy that you liked your Mystery Box.

Rated 5 out of 5 stars

Would buy again

Would buy again, very happy with the box we received.

9 March 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you for this. We love this review because it says it all. We are delighted that you're happy with your Mystery Box and we look forward to serving you again for the next occasion.

Rated 5 out of 5 stars

AMAZING! GET ORDERING!

absolutely shocked on the boxes i ordered! (ordered 5 x £9.99 boxes -mens / womens/ boys/ teenage/ household) wasnt hoping for much tbh as ive ordered other mystery boxes before and highly disappointed! but THESE BOXES! WOW !!!! honestly they're full, decent size boxes too! they were that good and i enjoyed them and my family that we have now ordered some bigger ones too! BTW IF YOURE LOOKING AND THINKING ABOUT ORDERING DO IT!! YOU WONT REGRET AT ALL!!! The delivery came within 2 DAYS of ordering also!! i made another 2 sepereate orders the same day my first order arrived (7boxes) and the company rang me to make sure i meant to order the items i did! not only great customer service but also during these times the company went out of their way to make sure i meant to order! AMAZING!!

1 March 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Natasha. We are chuffed to bits to learn that you and your family enjoyed the Mystery Boxes and we're grateful to you, for taking the time to write this kind review. Enjoy the birthday party!

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