Mysteryboxshop Reviews 216

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought 2 boxes, Shamus was so helpful and called me before to understand the circumstances for the boxes and I told him it was for 2 colleagues in the same office and he adjusted accordingly, I had... See more

Rated 3 out of 5 stars

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... See more

Rated 5 out of 5 stars

Remember when you were a child how excited you got at the mystery from a Lucky Bag? A paper bag containing sweets, toys, temp tattoo 's and magical wonder of the possibilities of what may be... See more

Company details

  1. Gift Shop

Written by the company

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

216 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I bought 2 boxes

I bought 2 boxes, Shamus was so helpful and called me before to understand the circumstances for the boxes and I told him it was for 2 colleagues in the same office and he adjusted accordingly, I had no idea what was in the box it was a mystery to us all and when my colleagues opened the box it was such fun and it really seemed like the gift that kept on giving! So many goodies and happy colleagues - well worth it

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered my first woman’s mystery box

Ordered my first woman’s mystery box, was so impressed with the contents that I went back and ordered a man’s and a sci fi box. Company called to enquire about age of sci fi box and I explained that my son had complex needs etc. Gent on phone said he understood and I can say that he sure did. Box was stuffed full of items that my son will love. Can I just say that these boxes are ideal for Christmas etc. you can split them between the family and save a packet of money.
I will definitely be going back and buying more in the future.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Just ordered my mystery box and the service was great.

Just ordered my mystery box as I had one last year I have just placed my order by phone the gentleman who took the order could not be anymore helpful. I'm sure this years will be just as great as the last my wife loved it .

8 December 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, Peter. This is very kind of you and we are grateful. :-)

Rated 5 out of 5 stars

Great mystery boxes

Great mystery boxes, we’ve order before and will again. Fantastic customer service, I can’t fault them at all. Makes a fun Christmas present and always more than worth the money

8 December 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, Karen. We are grateful and wish you a fun Christmas day with some superb gifts under the tree :-)

Rated 5 out of 5 stars

I have had 4 boxes and me and my…

I have had 4 boxes and me and my husband were very happy with them we will be getting more

14 October 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, Claire. That's very kind of you and we appreciate it very much. We look forward to serving you again. :-)

Rated 1 out of 5 stars

Not worth the money

I was very disappointed with this product. I paid £30 for a mystery box expecting a selection of quality items that would make a nice gift. However, what I received felt cheap and poor in value, with items that looked like they could have come from a pound shop. The contents were not suitable as a present, which was the reason I purchased the box in the first place. Unfortunately, I don’t feel the items reflect the price I paid or the way the product was advertised.

29 September 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Hi Jodie, this is disappoiting to learn and we apologise.

Please, email a photo of the items received (so that we can see the contents of the box) to info@mysteryboxshop.com and we will take immediate action to rectify this. We look forward to hearing from you. Many thanks in advance.

Rated 5 out of 5 stars

Absolutely incredible

I so rarely write reviews but honestly, I've been blown away. I ordered the teenage girl box and couldn't believe how much was in the box, and of great quality too. A massive variety and no bits of 'tat'. I placed a second order for my twins and was unsure which box to order. I spoke to Shamus who was not only super quick with responses but spoke to me like a real person, not a robot. An absolutely incredible customer experience. Shamus not only helped me to secure two identical boxes for my twins but even helped me to ensure they were age appropriate and took care of my order from pre-ordering to picking. I've worked in customer service for over 10 years and I have never had such a positive experience like I had from Shamus and the team. 5 stars doesn't quite cut it to be honest. Thank you guys, so much!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently got at £29.99 woman’s…

I recently got at £29.99 woman’s mystery box from this company and I was thrilled with what was inside, the items were brilliant, not one thing was broken or uninteresting. Lots of variety and really good quality. I am so happy that I have now ordered another woman’s mystery box but for £49.99 this time. The items are such good quality and very useful so I intend on using the items in the next box as gifts for friends and family.
Well done Mystery box shop your boxes in my opinion are second to none end I am very excited to see what will be in my next larger box. Very impressed

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent. Can't fault! They went the extra mile to make sure the box was suitable. The 10 year old recipient was over the moon and I can't thank them enough! 10 out of 10, A**********!

30 June 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, Teresa, for this lovely review. We are absolutely delighted to learn that it was well received. We appreciate you taking the time out to review us. :-)

Rated 4 out of 5 stars

Great customer service

I queried which box to chose and got a very prompt reply (a birthday present for my mom). The box was full of great and varied items (including a foot massager which help alleviate an issue!); some to be regifted but that’s to be expected. One item arrived damaged (manufacturer fault as opposed to deliver), however Shamus sorted this quickly and professionally. Would definitely buy something from this company again, thank you!

10 January 2025
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, very much. Happy to have helped and glad that you're happy with your Mystery Box Shop experience :-)

Rated 5 out of 5 stars

Mystery box

I had a few problems not receiving a mystery box that I had ordered. I got in touch, and the team were so helpful and apologetic, a new box was despatched to me straight away. I was advised that I should receive my mystery box in the next 48 to 72 hours and it arrived within the time I was promised. Cannot fault this company at all, they handled my issue and it was resolved immediately. Thank you so much

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, had a small problem with my address that was my fault, had a speedy reply to sort the problem out and my parcel was delivered 2 days later, even had a call from the company to make sure I had received the parcel.
Would definitely recommend and will buy again.

5 December 2024
Unprompted review
Rated 3 out of 5 stars

I ordered a mystery box from…

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lower price elsewhere. While the selection was okay, it left me a bit disappointed. I wouldn’t rush to purchase again, but it might work for someone looking for a simple variety of items. 3 stars.

27 October 2024
Unprompted review
Mysteryboxshop logo

Reply from Mysteryboxshop

Hi, We'd like to address this but we have no record of this name and until we identify you, it's going to be viewed as a fake review.

Pls, reach out to us on info@mysteryboxshop.com if you'd like us to help address this. Many thanks.

Rated 5 out of 5 stars

I bought some last year for the…

I bought some last year for the grandkids, they loved them so I have done the same again this year. They rang me to ask if it was for the same people and they have mixed it up a bit so as not to get repeat presents.very polite and helpful, also very quick delivery. Will be using again for different events.

26 October 2024
Rated 5 out of 5 stars

Ultimate Adult Lucky Bag

Remember when you were a child how excited you got at the mystery from a Lucky Bag? A paper bag containing sweets, toys, temp tattoo 's and magical wonder of the possibilities of what may be hiding inside.

Well the Mystery Box Shop provides the Ultimate Lucky Bag experience.
I have purchased three boxes now, a Garden, a Mens and a Gadget box, and every one was amazing.
All items were definitely worth more than the £50 paid for each box and the quality of items are excellent.
These make an amazing gift for anyone or a treat for yourself.

I will continue to work my way through all the different boxes avaliable.

Enjoy,,

1 November 2024
Unprompted review
Rated 2 out of 5 stars

I got the £30 box and quite frankly I…

I got the £30 box and quite frankly I could’ve bought everything in it for less 2x paper plates,2x paper cups,2x paper hanging decorations pack, a light up small picture a pack of 6 baubles and a set of battery white lights.
Wouldn’t order again

25 September 2024
Mysteryboxshop logo

Reply from Mysteryboxshop

We're sorry for your disappointment Christina. Thank you for your feedback.

Rated 5 out of 5 stars

Definitely worth the money spent.

This arrived very well packaged and in good condition. The contents of the box were well varied and definitely met the £50 price tag and more. I definitely recommend getting a box...ours will be donated to a local charity and we will hopefully add to it with some boy, girl, men, women boxes too....

30 September 2024
Mysteryboxshop logo

Reply from Mysteryboxshop

Thank you, Sara. That's very kind of you. We are honoured to be a part of your journey.

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