I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from myRocky
Hi Heather,
Thank you for the great feedback! 🚀
We’re happy to hear you found your experience with myRocky efficient and effective.
We appreciate you choosing us and taking a moment to share your experience. If you ever need anything, we’re here at contact@myrocky.ca.
Pricing and effectiveness were ok but…
Pricing and effectiveness were ok but not great.
12 August 2026
Reply from myRocky
Hi Alex,
Thanks for sharing your honest feedback with us! We’re sorry to hear that the pricing and effectiveness didn’t fully meet your expectations.
Everyone’s treatment experience can be different, so if you have questions about your results or feel your treatment could be working better, you can always reach out to your clinician through myRocky. They can review your experience with you and provide guidance based on your treatment.
If you need any help getting in touch with your care team, contact@myrocky.ca.
Very good 👍 and fast service
Very good 👍 and fast service ! I love them
11 August 2026
Unprompted review
Reply from myRocky
Hi Louis,
Thanks so much for the love! 🚀 We're really happy to hear you've had a great experience with our fast service. We truly appreciate your support!
If you ever need anything, you can reach us at contact@myrocky.ca.
Great communication and response from …
Great communication and response from staff with questions I had. A little confusion regarding pricing but still good value even though costlier than originally expected.
11 August 2026
Reply from myRocky
Hi Corinne,
Thanks for sharing your experience!🚀 We're glad you found our team responsive and helpful when you had questions.
We're happy to hear you still feel the service offers good value, and we really appreciate your support.
If you ever have questions about pricing or your account, you can reach us at contact@myrocky.ca.
Great company, product and service
So far I did about 5 order with myRocky
I always receive my order fast and I never had any problem. Good products, I recommend it.
Also great customer service from Rhads, I made one request and receive an email response in less than an hour, excellent.
11 August 2026
Unprompted review
Reply from myRocky
Hi Franky,
Thanks so much for sharing your experience! 🚀 We're really happy to hear that your orders have consistently arrived quickly and that everything has gone smoothly so far. It's great to know you've been happy with the products and service.
We'll definitely pass your kind words along to Rhads. It's awesome to hear they were able to get back to you so quickly and take care of your request.
Thanks again for recommending MyRocky and for your continued support! If you ever need anything, you can reach us at contact@myrocky.ca.
Reply from myRocky
Hi Edgar,
Thanks so much for the great review!🚀 We're glad you've found the service reliable and that your delivery arrived quickly. We really appreciate the recommendation and your trust in MyRocky.
If you ever need anything, you can reach us at contact@myrocky.ca.
Hard to cancel orders
Hard to cancel orders. I believe this is part of the business plan to make money but won't be back.
30 July 2026
Reply from myRocky
Hi Steven,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
myRocky operates on a subscription-based model, with the renewal process outlined during sign-up and checkout. Subscription changes need to be made before the scheduled renewal date, as once a refill order has been generated and entered fulfillment, it can no longer be cancelled.
Subscriptions can be managed through your myRocky account ahead of a renewal, and our support team is available to assist with cancellations or any questions about the process.
We appreciate your feedback and remain committed to making the subscription experience as clear and straightforward as possible. If you need any further assistance, please contact us at contact@myrocky.ca.
Reply from myRocky
Hi Edgar,
Thanks so much for the great feedback!🚀 We're glad to hear you're happy with the results and that the treatment is working well for you. We really appreciate your trust in myRocky.
If you ever need anything, you can reach us at contact@myrocky.ca.
Customer support
Larry L got back to me super fast about my question. Great online customer support.
9 August 2026
Unprompted review
Reply from myRocky
Hi there,
Thanks for the great feedback! 🚀 We're glad Larry was able to get back to you quickly and provide the support you needed. We'll be sure to pass along your kind words to him.
We really appreciate your support. If you ever need anything, you can reach us at contact@myrocky.ca.
PERHAPS A CONTACT
PERHAPS A CONTACT. PEOPLE CHANGE OF ADDRESS OR TO CANCEL.I lost 136.00$ If it would have been mailed to me I would have received it because my address was changed at the post office and would have transfered to my new address. so I never received it and probably was never shipped.Thank You.
5 August 2026
Reply from myRocky
Hi Bruce,
Thank you for your feedback. We’re sorry to hear you had difficulty reaching our team.
Our support team is available through live chat during business hours and by email to assist with account changes, including address updates and cancellation requests.
We’d also like to clarify that when we received your cancellation request on July 29, your renewal order had already been generated and entered processing with the pharmacy. At that stage, the order could no longer be cancelled.
For any future subscription or account changes, we encourage you to contact us ahead of your scheduled renewal so our team has an opportunity to assist before the next order is processed.
We appreciate your feedback. If you need any further assistance, please reach out through live chat or at contact@myrocky.ca.
The Customer Service Team Helped Me Out
The customer service team helped me out a lot. They made the experience easy and my medications were delivered in less then 2 days. Thank you myrocky and team!!!
7 August 2026
Unprompted review
Reply from myRocky
Hi Ethan,
Thanks so much for the great review! 🚀 We're glad our customer service team was able to make things easy for you and that your medication arrived so quickly.
We'll be sure to share your kind words with the team. Thanks again for choosing myRocky and for taking the time to share your experience!
If you ever need anything, you can reach us at contact@myrocky.ca.
Hastle free experience and genuine care
Ease of submitting my initial request and fast approval. Hastle free and respectful of client and client needs and request.
7 August 2026
Reply from myRocky
Hi Murray,
Thanks so much for sharing your experience! We're glad the initial request and approval process was quick and hassle-free, and that you felt your needs were respected throughout.
We really appreciate your trust in myRocky and your kind words. 🚀If you ever need anything, you can reach us at contact@myrocky.ca.
Easy and quick
21 July 2026
Reply from myRocky
HiTravis,
Thanks for the kind words! 🚀We're glad you found the service easy and quick. That's exactly what we aim for.
We really appreciate your support. If you ever need anything, you can reach us at contact@myrocky.ca.
Reply from myRocky
Hi CP,
Thanks so much for the great review!🚀 We're glad you've been happy with the fast service and that your orders have been arriving on time. We really appreciate your support!
If you ever need anything, you can reach us at contact@myrocky.ca.
Reply from myRocky
Hi Andrew,
Thanks for the great review! 🚀 We're glad you found the service quick, discreet, and professional. That's exactly what we aim for.
We really appreciate your support! If you ever need anything, you can reach us at contact@myrocky.ca.
Not able to have service
Not able to have service. I asked many times at many different email adress and never had answer. Im a bit disapointed. It took at least 3 pills every time.. 12 totals become expensive
5 August 2026
Good service...really no bumps.
30 July 2026
Reply from myRocky
Hi Daniel,
Thanks for the kind words! 🚀 We're glad everything went smoothly and that you had a hassle-free experience with MyRocky. We really appreciate your support!
If you ever need anything, you can reach us at contact@myrocky.ca.
Very good and fast service
4 August 2026
Reply from myRocky
Hi Eric,
Thank you for the kind review! 🚀We're glad you had a good experience and found our service fast and efficient. We really appreciate your support!
If you ever need anything, you can reach us at contact@myrocky.ca.
I got fooled!
I did not complete the sign-up process and never verified my identity, yet I was charged $45. I immediately requested that my order be canceled by both email and text. Instead of honoring my request, I received repeated emails, phone calls, and text messages asking for my consent after charging my credit card. This experience felt disorganized and unprofessional. Be very cautious before providing any payment information.
3 August 2026
Unprompted review
Reply from myRocky
Hi Jey,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’re glad our team was able to connect with you and address your request directly. Based on the circumstances of your order, the charge referenced in your review was reversed before this review was posted.
We appreciate your feedback and remain committed to providing a clear and reliable experience for our patients.
If you have any further questions or concerns, please contact us at contact@myrocky.ca. We’d be happy to assist.
Excellent
Excellent service, reliable, understanding. My clinician Pamela is extremely understanding and always tries to accommodate me in the best way possible, I highly recommend this service.
31 July 2026
Unprompted review
Reply from myRocky
Hi Zdravko,
Thank you so much for sharing your experience! We're really glad to hear you've found our service reliable and understanding.
We'll be sure to pass your kind words along to Pamela. It's great to know that she's been supportive and takes the time to understand your needs. 🚀
Thank you for recommending MyRocky and for putting your trust in us. If you ever need anything, you can always reach us at contact@myrocky.ca.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.