Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the pleasure of chatting with Ellaine V. who responded quickly and professionally. When asked about fees for cancelling or subscription, Ellaine advised that there were no fees and that I coul... See more
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Everything about this website is very easy and customer support is quick and clearly explain everything to give you a clear mindset. Trisha answered all my questions with complete patience, and made s... See more
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I was nervous about trying weight loss medication because I'd heard stories about nausea and other stomach issues. The provider I spoke with was honest about possible side effects but said most people... See more
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Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally easy access to medication…
Finally easy access to medication without having to wait for weeks or months to see a doctor, that is, IF you have a doctor. It’s even much better and simpler than going to private clinics. Proud of these 3 Canadians founders of Rocky!
2 July 2026
Unprompted review
Can communicate directly
1 July 2026
The lady i have been emailing she was…
The lady i have been emailing she was amazing great customer service on time quick response
25 June 2026
Terrible customer service.
Terrible customer service. Both numbers have been disconnected!
Also I was over billed two months in a row now. I will involve my bank.
I would pick a different company, not Rocky!
After the review customer service did reach out. Customer service was great, but it is frustrating that initial emails and chats were not enough.
29 June 2026
Unprompted review
Discreet fast n very helpfull
Discreet fast n very helpfull. My only complaint is when I tried to pause my subscription it went through anyway n unfortunately cleaned my bank account out. Product is great and people are nice and helpful.
30 June 2026
Give them s try, you won't be sorry
I've had a few delivery issues, but they got straightened out by customer service quickly.
Products are top quality.
28 June 2026
Unprompted review
Angela's the best!
29 June 2026
Unprompted review
Very responsive and supportive nurse
Very responsive and supportive nurse. Timely shipping. Automatically refunded amount when prices dropped
Without asking. Top notch.
29 June 2026
Prompt & courteous solution to the issue
Prompt response, courteous communications. Remediation came quickly.
24 June 2026
Unprompted review
Customer Service A+++++
Awesome customer service when I had delivery issues. Thank you so much, Angela !!
24 June 2026
Unprompted review
Very quick response
Very quick response. Answered my concerns accurately.
25 June 2026
Unprompted review
Reply from myRocky
Hi Vince,
Thank you for taking the time to leave a review! 🚀 We're so glad to hear our team was able to respond quickly and address your concerns accurately. Providing clear, timely support is something we always strive for.
We truly appreciate your trust and support. If you ever have more questions or need assistance, don't hesitate to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Veronica,
Thank you for your kind review! 🚀 We're happy to hear that you see MyRocky as a valuable resource. Knowing we've been able to support you means a lot to our team.
We truly appreciate your trust, and if you ever need assistance or have any questions, we're always here at contact@myrocky.ca.
Reply from myRocky
Hi Domenic,
Thank you so much for the fantastic review! 🚀 We're delighted to hear you’ve been happy with our customer service, products, and fast shipping. We work hard to make every part of the experience as smooth and reliable as possible, so your feedback means a lot to us.
Thank you for choosing MyRocky! If you ever need anything, we're always here to help at contact@myrocky.ca.
Subscription
I have been trying to cancel my subscription for a very long time and i keep getting billed. I do not want to use this product anymore
23 June 2026
This is a no brainer
This company knows how to take care of their customers, and treat them as people not just a transaction.
Customer service is A++ and very fast.
And the product is exactly what is described and what you expect.
Save yourself time and energy, and work with Rocky. I'll never go anywhere else.
23 June 2026
Unprompted review
Reply from myRocky
Hi Jeff,
Thank you so much for such an incredible review! 🚀
Knowing that you felt treated like a person rather than just another transaction means a great deal to us. That's exactly the kind of experience we want every customer to have. We're also thrilled to hear our team provided fast, A++ customer service and that the product met your expectations.
Your recommendation is one of the biggest compliments we could receive, and we're truly grateful for your trust and support. Thank you for choosing MyRocky. We're honoured to be part of your journey. If you ever need anything, we're always here at contact@myrocky.ca
The assessment and the delivery of the…
The assessment and the delivery of the medication went well. However the hair regrowth product does not work.
18 June 2026
Reply from myRocky
Hi Christian,
Thank you for taking the time to share your feedback. We're pleased to hear your assessment and delivery experience met your expectations, though we're sorry to hear you haven't experienced the results you were hoping for.
We attempted to contact you by phone to discuss your experience, but were unfortunately unable to connect.
As treatment response can vary from person to person, we encourage you to message your clinician through your portal messenger. They can review your progress and determine whether any adjustments to your treatment plan or alternative treatment options may be appropriate.
If you have any further questions or concerns, please don't hesitate to contact us at contact@myrocky.ca.
The company’s interest is about making…
The company’s interest is about making money they don’t really listen to the customer? I was sent products that didn’t work for me and when I notified them they didn’t respond n sent new prescriptions without ordering more?
23 June 2026
Reply from myRocky
Hi Andy,
We appreciate the opportunity to address your concerns.
The experience described does not reflect the level of service we strive to provide. We made several attempts to contact you because we wanted the opportunity to better understand your experience and discuss the concerns you raised.
As treatment response can vary from person to person, it's important that concerns regarding effectiveness are reviewed with your clinician directly through portal messenger so they can assess your progress and determine whether adjustments to your treatment plan may be appropriate.
If you have any further questions or concerns, please feel free to contact us at contact@myrocky.ca. We'd be happy to assist.
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