All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more
Company replied
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Review summary
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It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more
Company replied
My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more
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I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more
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Company details
Written by the company
Natural solution to aid chronic knee pain
Contact info
2803 Philadelphia Pike, Claymont, 19703, Delaware, United States
- (833)647-1075
- support@myrejuvaknee.com
- myrejuvaknee.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service
Awful customer service. They charged me 6 times instead of 2. They are trying to scam you and find more ways to get more money! My dad tried one for neuropathy and the product did not seem to help a lot but maybe a little . I bought the second one and didn’t use because he died. They wouldn’t let me return it!
21 February 2026
Unprompted review
I'll tell you more when I receive it!
14 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Irene,
Thank you for your feedback.
We appreciate your patience while waiting for your order to arrive. We’re glad to hear you’re giving the product a chance, and we look forward to hearing more about your experience once you’ve had time to use it.
If you have any questions or need assistance along the way, our support team is always here to help.
RejuvaCare Customer Support Team
Reply from RejuvaKnee
Hi Terri,
Thank you for sharing your feedback.
We’re glad to hear the ordering process was easy for you. We also appreciate your honesty about the video experience at the end. We understand that not every part of the process feels helpful for everyone, and we’ll make sure this feedback is noted.
Your input helps us improve the overall customer experience, and we truly value you taking the time to share it.
If you ever need any help with your order, our team is here for you.
RejuvaCare Customer Support Team
I wrote a review for Jhonny, a representative. I wrote a truthful and a with true feelings. I thought I am finally getting results She went to the boss. She said I would get my money back for all t
They did not refund my money $307.00. I tried calling They sending me shipping info for items I never ordered. Nothing has come my ordering has a sixty day return, I have nothing. I am 82 years old widow on SSI. I need my money. Thank you for listening
22 April 2026
Unprompted review
Pleasant and Informative
I was thoroughly informed in a respectful manner that my order was already in the process of being shipped. I was pleasantly surprised that my options of purchase are available any time. I am completely satisfied.
11 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Y Smith,
Thank you for taking the time to share your experience.
We’re very glad to hear that our team was able to assist you respectfully and keep you informed about your order status. It’s also great to know you felt comfortable with the options available to you and that your experience left you completely satisfied.
Your feedback truly means a lot to us, and we appreciate the opportunity to support you.
If you ever need anything else, we’re always here to help.
RejuvaCare Customer Support Team
You will be forced into watching additional upgrade sales that you cannot opt out of up front. Not that the products were not decent but you had to sit through at least the first one.
It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated.
I cannot rate them as such until received. I hope they perform as promised and if they do it will be worthwhile.
Products were easy to understand and the process to order was easy to go through.
11 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Charles,
Thank you for sharing your feedback and experience with the ordering process.
We understand your concern about the additional upgrade videos during checkout and appreciate you taking the time to share that perspective. At the same time, we’re glad to hear the products were easy to understand and that placing your order was simple overall.
It’s also great to know you’re feeling optimistic about the products and what they may be able to do for you. We truly hope they meet your expectations once they arrive and provide the support and comfort you’re looking for.
If you have any questions about your order or need assistance at any point, please contact our Customer Support Team directly:
Phone: +1 302 261 9613
Email: support@myrejuvacare.com
Operating Hours: Monday to Sunday, 9:00 AM to 6:00 PM EST
We appreciate your feedback and the opportunity to support you.
RejuvaCare Customer Support Team
Having to listen to the videos…
Having to listen to the videos before confirming the order which offered more products to purchase before finalising, and after supplying details, made me a bit suspicious.
11 May 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your feedback, Dianne. We understand your concern regarding the order process and the additional product suggestions presented before final confirmation.
We appreciate you sharing your experience, as this helps us better understand how our checkout process is perceived by customers. Your comments will be taken into consideration as we continue working to improve clarity and user experience.
Thank you for taking the time to share your thoughts with us.
They are stealing my money every month…
They are stealing my money every month I have just noticed! Avoid this company.
I am still awaiting the reimbursement of the £32.04 that was fraudulently taken from my account on 11 April.
11 March 2026
Unprompted review
Didn’t need to listen to that long…
Didn’t need to listen to that long video after placing my order. Other then that, it was great.
9 May 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your feedback, Kevin. We’re glad to hear that your overall experience was great. We also appreciate your comment regarding the post-order video, and we’ll take this into consideration as we continue to improve the customer experience.
Thank you for taking the time to share your thoughts with us.
Once I ordered on the phone the…
Once I ordered on the phone the experience was very easy
9 May 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your feedback, Andrea. We’re glad to hear that once you placed your order over the phone, the process was smooth and easy for you. We appreciate you taking the time to share your experience.
Beware of rejuvaknee I ordered a…
Beware of rejuvaknee I ordered a shoulder device and paid up front, then I got another billing and thought it was cleared up with the company WRONG they used an ai company to hit my account at the bank for the 2nd payment that was not due. Sneeky bastards. so now dealing with bank and trying to cancell the extra payment that their scamming. I dont recommend this company or device.
2 May 2026
Unprompted review
I was supposed to get 50%loff..u…
I was supposed to get 50%loff..u scammed me..I will report you.
8 May 2026
Unprompted review
Rejuvacare shoulder massager
The product I’m using now, I feel it’s helping with my problem. My first 30 minutes of using it, I feel I’m getting the benefit I need from it. The heat and the vibration it produces I think is helping my shoulder’s pain.
7 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Gilda,
Thank you for sharing your experience.
We’re glad to hear you’re already noticing some relief after using the product. It’s great to know the heat and vibration features are helping provide comfort for your shoulder pain.
We truly appreciate you taking the time to share your feedback, and we hope you continue to see positive results with continued use.
If you ever have any questions or need assistance, our team is always here to help.
RejuvaCare Customer Support Team
BEWARE!
BEWARE!! I received mine in January 2026. It was ok but the topofthe knee strap does not fit even with the extender (its entirely too large). But the problem is they are constantly charging my bank each month. They changed their name once I had my bank not pay the 2nd unauthorized charge. Then reported the third charge to my bank and guess what they changed their name again and has charged me again. Just fraudulent if I ever heard of one. Don't buy from this company there are others out their that sells this item and Im sure they won't be a scamming company like this one. Oh yes, I have emailed and emailed and called a number several times with no avail.
7 May 2026
Unprompted review
The first device they sent us did not…
The first device they sent us did not operate properly. They said they would send another device which they did. We decided we just wanted to return it since it wasn’t an effective device so both items were returned one that quit operating the first week and one that wasn’t even opened. Paid for shipping out-of-pocket. There have been dozens of emails over a two month period, each reply from them saying they’re working on the refund. They don’t honor their return policy and they don’t provide a quality product
14 January 2026
Unprompted review
Reply from RejuvaKnee
Hi Charles,
Thank you for sharing your feedback.
We’re glad to hear the ordering process was easy and that you found the reviews and video helpful. It’s great to know your experience started off smoothly.
If you need anything as you use the product, feel free to reach out. We’re here to help.
RejuvaCare Customer Support Team
Rej is the best he was so nice and…
Rej is the best he was so nice and efficient
5 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Lindsay,
Thank you for sharing your feedback.
We’re really glad to hear Rej was able to assist you in such a kind and efficient way. It’s great to know you had a positive experience.
We’ll be sure to pass this along to him and the team.
If you need anything else, we’re here to help.
RejuvaCare Customer Support Team
They are scammers. Their 800 number is disconnected
What's wrong is that this company Rejuvaknee is a scam. If you buy their product, it automatically subscribes you to something for $42.95 every month. The product is paid for the day you buy it. What the Fock do I need a subscription for now? This company is a scam, and the proof is, their phone numbers don't work. I've called about 5 that I found online, none of them work. Do not buy from this company!!!!!!
8 February 2026
Unprompted review
No need for forced extremely long videos
All the lengthy extra videos that I was made to watch were not necessary. I mean they were educational about other products but I had no intentions of buying anything more than the item I had already chosen. So it kind of wasted my time and made me even later getting to where I had to be.
4 May 2026
Unprompted review
Reply from RejuvaKnee
Hi Crystal,
Thank you for sharing your feedback.
We’re sorry to hear the checkout experience took longer than expected and included extra content that wasn’t needed. We understand how that can feel time consuming, especially when you’re trying to complete your order quickly.
We appreciate you bringing this to our attention. It helps us improve the overall experience and make the process more focused and efficient.
If you’d like us to review your order or anything related to your experience, please contact our Customer Support Team so we can locate your account and escalate this for prompt review:
Phone: +1 302 261 9613
Email: support@myrejuvacare.com
Operating Hours: Monday to Sunday, 9:00 AM to 6:00 PM EST
We sincerely apologize for the inconvenience and would welcome the opportunity to make this right.
RejuvaCare Customer Support Team
It is nothing BUT a BIG SCAM to get our money for product we DID NOT ORDER!!
It is nothing BUT a BIG SCAM to get product. NO ONE would HELP US but PASS US on to someone else. THEN HANG UP ON LANA. Lana tried 3 times and every time the PERSON HUNG UP. It is a BIG SCAM to get our money for product we did NOT ORDER!!!
4 May 2026
Unprompted review
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