My Perfume Shop Australia Reviews 

I have placed an order and the company did not stick to their specified delivery date. Additionally, they don’t offer any way to get in contact with their customer service department except for an email account, I got in contact with them through email multiple times and I did not get any replies or any clarification regarding this order. More than one month and still neither delivered nor any update , more than this the tracking no. With aramex is incorrect, even I raised a case with aramex and got no reply but only the case number, when I clicked on the tracking number it took me to frdex while it is stated on .my perfume shop. Au the courier is aramex and the tracking number is incorrect when checked with both aramex and fedex.Finally I lost an amount of 100 dollars

Genuine product, fast delivery and reasonable price
#204375 Sanjeev Singh

Excellent service great range and prices were excellent. The company keeps you informed of your order and delivery. Definitely recommend

Dishonest company selling stock they don't haveOrdered two perfumes on July 2nd with a promised delivery of July 12th–15th from Sydney to Melbourne. Items never arrived. When emailed, they made excuses, stating stock wouldn't arrive until late July. Completely misleading delivery times. Do not buy from them.

to be clear first when we ordered the perfume we were told it would can bewteen the 3 and 7 of july. Time passed got a email telling us it be packed but this was after the first due date.

The customer service team has been very responsive and helpful for especially ~Aubrey~Thank you very much for your support and understanding, Judith 🙏

We've used My Perfume Shop for several years now, each order has been quickly shipped and very well packaged, and at a fair price for both the product and shipping.

One favourite fragrance is a bit tricky to find in retail shops and online stores, but the Team here seems happy to source it even when on back-order.

Great delivery times and is a genuine distributor for perfume and colognes

The bast collection of perfume was the best part for me. And the fragrance was also very light and premium.

Do not give these scammers business!!!

I placed my order and they took my money immediately. After that? One vague email about a shipping delay, followed by complete radio silence.

Six weeks later, I had to chase them up myself because they clearly weren't going to provide any meaningful update. That was the beginning of an endless cycle of copy-and-paste customer service responses that achieved absolutely nothing.

I've now requested a cancellation and refund around 10 times. They even acknowledged my cancellation request, yet they still haven't processed it. It's now been 10 weeks - order has never been dispatched, but they're apparently more than happy to keep holding onto my money 🤷‍♀️

Every interaction has been the same generic replies, no accountability, no urgency, and no actual resolution. Just BS excuses for the delays. It's like talking to a brick wall.

A reputable business doesn't take a customer's money, fail to send the goods, then make them beg for weeks to get it back. I'm now pursuing a chargeback through my bank and lodging complaints with consumer authorities because I've completely lost confidence that this company has any intention of resolving the matter.

Do yourself a favour and buy from literally any other retailer...

Love it, exactly what I thought I was buying and authentic

I paid for 4 different perfumes, I have waited for 7 weeks and asked for a refund 5 times, they refuse to refund me and takes them 2 days to answer an email, it’s a scam! Do not buy from this company.

Easy buying experience, good delivery time. Happy customer, will be buying from here again :)

Order no. 218303

Great product, great price and fast delivery.
No complaints here.

Good cheap product but a little slow in delivery

Great service quality products with safe in line presence.

Dropshipping scam, will claim shipment delays due to war in middle east. Yes same excuse everytime. Ordered 3 items from them, after repeated emails to their customer satisfaction department (which I came to know is AI operated, richpanel) I was given the option to replace the "hard to source" item. This choice was awarded a month and a half of daily emails to get a refund. After the replacement was promised "freebies" for my troubles but I reckon they were blown to bits in the middle eastern war. My order arrived nearly 2 months of placing it. Mind you I would have not ordered from the store had I known about the wait times or "pre-order" crap they peddle after you've placed the order which states a delivery time of 2-3 weeks after placing the order.

Great way to shop for authentic fragrances. I have found their products to be genuine and delivered on time. I have enjoyed shopping with them and will continue purchasing more.

Never buy anything from them. They don't have any item in stock and when you send an e-mail they always says they have an issue from middle East parcels and they say to every customer just google it and you will see it. When you ask for refund they just ignore and don't answer any email.

My Perfume Shop Australia is selling all perfumes at a reasonable price. This time I bought Verbena from Monotheme. This perfume is just right for daytime, crisp and fresh. I will buy it again.