MyScents.Shop Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the genuine, high-quality products and competitive pricing, often saving money compared to other retailers. Many highlight the quick, efficient delivery, with well-packaged orders often arriving ahead of schedule and regular updates provided. Reviewers commend the fantastic, reliable service, appreciating the straightforward ordering process and helpful communication. However, some customers noted significant delays in order dispatch and delivery, with products not being received and poor communication regarding these issues, including unanswered emails and ignored requests.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, easy, and efficient.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting significant issues such... See more

Price

Customers had positive experiences with price, often highlighting competitive and excellent prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more

Company replied

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Rated 5 out of 5 stars

Never heard of the company before but after seeing a few reviews on here, I thought I would give them a try. I ordered a 75ml bottle of Hugo Boss Man fragrance which was on sale at a great price. Wa... See more

Company replied

Rated 5 out of 5 stars

A good choice on line. I was wanting an Eau De Toilette that I had brought in France, made by Jeanne Arthes, which I love. Although still available on line I opted for a different kind, still by J... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(384)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So impressed!!!

I ordered my two favourite perfumes (My Burberry and My Burberry Black) from this website and I’ll admit that I was massively skeptical. Both were about half the price of the perfume in shops so I expected that there would be a catch….

However, I was massively impressed when my ordered turned up within a day (I ordered on the Friday morning and it was with me by Saturday lunchtime). The perfumes were well packaged and, in case you’re questioning the prices, quite obviously authentic. Great communication throughout as well.

Honestly not sure how they managed to do it!!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy, quick and efficient

Very easy to order and didn’t take long to arrive. Would most definitely be ordering from here again, thanks Chris!

16 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Sarah,

Thank you so much for your kind words! I'm really glad to hear everything was easy, quick, and efficient - that’s always the goal.

It means a lot that you’ll be ordering from us again, and I’ll be here anytime you need help with your next fragrance find. Thanks again!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great company

Great company - very easy to order. Delivered very quickly and the product was exactly as described.

21 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Debbie,

Thank you so much for your lovely review! I'm really pleased to hear everything went smoothly - from the easy ordering to the quick delivery and receiving exactly what you expected.

We truly appreciate your support and hope to welcome you back again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Excellent Service

Thank you so much the service was excellent. You made my partners Mum very happy they had looked everywhere for the Tadu but couldn't find it.
Her mum is 87 years old she is absolutely over the moon so thank you so much for an excellent service.

21 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi John,

Thank you so much for your heartfelt review, it truly means the world to me. I'm absolutely delighted we could help you find the *Tadu* fragrance and make your partner’s mum so happy.

Knowing that she’s 87 and was over the moon to receive something she’d been searching everywhere for... that’s exactly why I do this. Moments like that remind me how powerful a scent can be - not just as a gift, but as something truly meaningful.

Thank you again for trusting us, and please don’t hesitate to reach out if we can ever help again.

Warmest wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Easy

Easy, straightforward.... What more could anyone want?!

16 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Natasha,

Thanks for the brilliant review! I'm really glad to hear everything was easy and straightforward — that's exactly what we want for every customer.

Appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Bought the Valia perfume

Bought the Valia perfume. Delivered when it said it was going to be delivered (4-5 days) Really happy with purchase and would definitely order from here again ☺️

22 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Nichola,

Thank you so much for your lovely review! I'm so glad you’re happy with your *Valia* perfume from our Yodeyma Inspired by range — they really are fantastic scents at amazing value.

It’s great to hear delivery was right on time too. We’d love to have you back again anytime!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Good price for the perfume I wanted and…

Good price for the perfume I wanted and delivered quickly.

20 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Avril,

Thank you so much for your kind review! I'm really glad you found the perfume you wanted at a good price and that it arrived quickly — that’s exactly what we aim to deliver.

We truly appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great price Great service

Great price, smooth transaction with good communication, prompt delivery with item well packaged.

17 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Stephen,

Thank you for your fantastic review! I'm really pleased to hear everything went smoothly — from the great price and communication to the prompt delivery and careful packaging.

We truly appreciate your support and would love to welcome you back anytime.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Best service I’ve received in a while

Service and communication was flawless, exceptional customer service. Thanks

16 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Ugo,

Thank you so much for your kind words! I'm genuinely thrilled to hear you felt the service and communication were flawless — that's exactly what we strive for every day.

Your feedback means a lot, and I'm so glad we could make your experience a great one. Thanks again!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Really good perfumes easy to order and…

Really good perfumes easy to order and fast delivery

17 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Maxine,

Thank you for your lovely review! I'm so pleased to hear you found the perfumes great, the ordering process easy, and the delivery nice and quick — just how we like it!

We really appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

First time ordering

First time ordering , won't be last. First class service communication , delivery, product and price . Excellent

15 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Gavin,

Thank you so much for your excellent review! I'm really glad your first experience with us hit the mark across the board — from communication and delivery to the product and price.

It means a lot to know you'll be back, and we’d love to help you again anytime. Thanks again for your support!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

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