MyScents.Shop Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting the lovely fragrances, wide selection, and competitive pricing. People appreciate the efficient delivery service, which is consistently fast, well-packaged, and includes regular updates. The overall service is described as fantastic and easy to use, with many consumers expressing their intent to reorder and recommend. However, some customers also noted significant issues with their orders. Several people reported experiencing delays in dispatch or non-receipt of items, with some waiting weeks or even months. Others mentioned poor communication regarding order status, difficulty getting refunds, or being asked to pay additional postage for re-delivery after initial problems.

What people talk about most

Product

People report positive experiences with products, with many reviewers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the super fast and quick delivery... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues. Some... See more

Service

Customers consistently note positive experiences with service, often describing it as quick, easy, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight with the products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Rated 5 out of 5 stars

A good choice on line. I was wanting an Eau De Toilette that I had brought in France, made by Jeanne Arthes, which I love. Although still available on line I opted for a different kind, still by J... See more

Rated 5 out of 5 stars

The service is fantastic Living in Northern Ireland I find sometimes my parcel is delayed. The twice I’ve ordered from my perfume shop it was delivered so quickly. The perfume I use Moncler is abou... See more

Rated 5 out of 5 stars

My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is s... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(384)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

First time buyer and because of this was very hesitant however I shouldn’t have been. Updated throughout the whole order process, fast and efficient delivery. Will definitely be using you again & recommending you to others. Thank you so much 😀

17 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Paige,

Thank you so much for your fantastic review! I completely understand being hesitant as a first-time buyer, so it means a lot that you gave us a chance — and even more that we delivered the experience you hoped for.

I'm really glad the updates and fast delivery helped build your confidence, and your recommendation truly means the world to us. We'd love to help you again anytime!

Thanks again for your support,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Value for money and speedy service and…

Value for money and speedy service and delivery

11 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Cy,

Thanks so much for your great review! I'm really pleased to hear you found our service speedy and great value for money — that's exactly what we aim for.

We appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, thank you

14 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Anna,

I'm really sorry about the experience you had — this one's completely on me.

The listing originally showed the purple bag, but unfortunately Versace updated the contents of the gift set and sent us new stock without updating their imagery or letting us know. I’ve now fixed this on the site to avoid it happening again.

I’ve reached out to you directly via both WhatsApp and email to explain and to offer a choice: either keep the set with a partial refund as a sincere apology, or return it completely free of charge for a full refund — whichever works best for you.

Thanks for flagging this and giving me the chance to put it right.

Chris
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Highly efficient company …

Very easy ordering quick despatch I’m very impressed first time buying from this company. I highly recommend them based on this experience.

14 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hey Mitchell,

What a brilliant first impression—thank you so much! 💜 I’m really glad everything from ordering to dispatch was smooth and efficient. That’s exactly what I aim for, especially when someone’s trusting me with their first order.

Your recommendation genuinely means a lot, and I’d love to keep impressing you every time you come back. Always here if you need anything!

Chris
Founder

Rated 5 out of 5 stars

Great experience

Great experience, arrived quickly and a fab price

14 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hey Kim,

That’s so lovely to hear—thank you! 💜 Quick delivery and a fab price? Music to my ears. I work hard to keep things moving fast *and* affordable, so I’m really glad that came through for you.

Thanks for taking the time to leave a review—it genuinely means a lot!

Chris
Founder

Rated 5 out of 5 stars

Speedy delivery and great price

Speedy delivery and great price. Will use again.

Thank you

14 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Hayley,

Thank you for your lovely review! 😊 I’m really pleased to hear you were happy with the speedy delivery and great price.

We’d love to have you back again anytime—thanks again for choosing us!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Second order and all perfumes as…

Second order and all perfumes as described and received fast. Great service

12 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Mrs Hendry,

Thank you so much for your continued support! 😊 I’m delighted to hear your second order arrived quickly and that everything was just as described.

It’s always a pleasure to serve you, and we look forward to helping you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Really easy to navigate the sight

Really easy to navigate the sight. Got a good deal with the aftershaves. Delivery on time

9 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Laurie,

Thanks so much for your great review! 😊 I’m really pleased to hear the site was easy to use, you got a good deal, and everything arrived right on time—just how it should be!

We really appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

12 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Caleb,

Thanks for the great review! 😊 I’m really glad to hear you found our service fast and reliable—that’s exactly what we aim for.

We appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Fabulous…

Fabulous…. Got my product promptly! No issues….. Thankyou!

12 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Shian,

Thank you so much for your fabulous review! 😊 I’m so glad everything went smoothly and your product arrived promptly.

We really appreciate your support and hope to welcome you back again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Good price quick delivery

Good price, super quick delivery

12 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Mr Walker,

Thank you for your great review! 😊 I’m really pleased to hear you were happy with both the price and the speed of delivery—exactly what we love to deliver!

Appreciate your support and hope to serve you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient

10 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Sabreena,

Thank you for your kind review! 😊 I’m really glad to hear your delivery was quick and efficient—that’s exactly what we aim to provide every time.

We appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Fast delivery easy checkout

7 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Katie,

Thank you for your lovely review! 😊 I’m so pleased to hear the checkout was easy and your order arrived quickly—smooth and simple is exactly what we aim for.

We really appreciate your support and look forward to seeing you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great service

Great service. Well what can I say. Very pleased with my perfumes and aftershave. My whole experience was faultless. Service was great and fast delivery. I was kept updated about my delivery. Will definitely recommend to my friends and family.. actually I already have.they obviously care about their customers 🤗. Thank you. It’s a big👍🏽From me.😁.

10 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Nannette,

Thank you so much for your absolutely wonderful review! 😊 I’m over the moon to hear your experience was faultless—from the perfumes and aftershave to the speedy delivery and updates.

It truly means the world that you’ve already recommended us to friends and family—what a compliment! We really do care about our customers, and your kind words make it all worthwhile.

A big 👍🏽 right back at you—thank you again!

Warmest wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Was kept up to date with confirmation…

Was kept up to date with confirmation and delivery. And came really quick too

9 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Lee,

Thanks so much for your great review! 😊 I’m really glad to hear you were kept up to date throughout and that your order arrived nice and quickly—just how it should be.

We appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great Provider

Excellent prompt service. Will use again.

9 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Lee,

Thank you for the great review! 😊 I’m really pleased to hear you were happy with the prompt service. We’d love to have you back anytime!

Appreciate your support.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Delivery exactly as expected

Fast and efficient delivery, great prices

9 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Suzy,

Thank you so much for your lovely review! 😊 I’m glad to hear your delivery was fast, efficient, and exactly as expected—and even better that you were happy with the prices!

We really appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great price for a lovely product

Great price for a lovely product! Estée Lauder serums are expensive (v expensive!), but worth it. I bought from My Perfume Shop as their price was excellent. V happy and thanks v much , Catherine

2 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Catherine,

Thank you so much for your lovely review! 😊 Estée Lauder serums really are special—and yes, usually very expensive—so I’m thrilled we could offer it at a price that made you happy.

It means a lot to have your support, and I’m so glad you chose us. We’d love to help you again anytime!

Thanks again,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great service and perfumes

Had a small issue with my order and Chris was really helpful and efficient in rectifying it. Really good perfumes and service. Highly recommend.

8 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Samanta,

Thank you so much for your kind review! 😊 I’m really glad we could get everything sorted quickly for you—it was a pleasure to help.

Delighted to hear you’re happy with the perfumes and service, and your recommendation means a lot to us. We look forward to helping you again anytime!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Nice work

Great prices. Fast delivery. Love the product.

8 May 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Jayson,

Thanks so much for the great review! 😊 I’m really glad you loved the product and were happy with the price and delivery—that’s exactly what we aim for.

Appreciate your support and hope to see you back again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

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