I ordered a new mattress and the whole process was seamless from start to finish. Delivery arrived on time, the packaging was secure, and the team placed the mattress in the room of my choice. They al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more
I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more
Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more
Company details
About MyNextMattress.co.uk
Written by the company
Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.
We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.
Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:
Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.
Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.
Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.
Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.
Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.
Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.
View Our Mattress Range View Our Top Brands View Our Hypnos Mattress Range View Our Vispring Mattress Range Sleep Trial Information
We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.
Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:
Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.
Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.
Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.
Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.
Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.
Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.
Sleep Trial
Written by the company
- Try in the comfort of your own home!
- Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!
Our Price Promise!
We'll always be the best price.
In the unlikely event that you find a price better than ours, worry not - we will beat it!
If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!
We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.
Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!
If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!
We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.
Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!
Contact info
45 Crest Rise, LE4 9EX, Leicester, United Kingdom
- 0116 274 75 45
- sales@mynextmattress.co.uk
- mynextmattress.co.uk
Mattress Sale Now On!
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The MyNextMattress customer service is…
The MyNextMattress customer service is fantastic. They are helpful, responsive and always ready to solve customer problems. While I've had two manufacturer defect issues with my mattress, MyNextMattress team has been quick to resolve them. Appreciate their help!
25 May 2026
Unprompted review
Wonderful service
Wonderful service. Delivered on time. Customer service great as well. Definitely recommend
26 May 2026
Unprompted review
Wouldn't order from them again.
Wouldn't order from them again.
First ordered and paid for a mattress to be told it had been discontinued, so asked me to choose another - fair enough. Delivery took much longer than agreed and I had to keep chasing for updates, annoying but ok.
Was promised a free mattress protector which wasnt delivered, when I queried this, 'Deb' inferred that I was a liar and pretty much said I had had quite enough discount without adding a free mattress protector! (How dare I!??)
She said she would look into the call where this was discussed, but never bothered getting back to me.
Delivery chaps were great, and I am pleased with the mattress. Even if I dont deserve a free mattress protector!
5 May 2026
Unprompted review
Reply from MyNextMattress.co.uk
We're sorry about this, Sarah.
We have confirmed that you are getting a protector, and we apologise for the poor service on this occasion.
Lovely necklace and beautiful sentiment
16 May 2026
You have sent me a satisfaction survey…
You have sent me a satisfaction survey and the mattress is yet to be delivered. That gets a zero star rating.
16 May 2026
Reply from MyNextMattress.co.uk
James, the review emails are sent automatically by Trustpilot; we did not send it, but we are confident your delivery will go well, and we look forward to your updating your review accordingly.
Easy, clear and efficient. 👍
The communication from the company was accurate and timely. The crew kept this up on their mobile and arrived as they predicted. They were polite, happy and efficient. They swopped the mattresses over and were away in no time. Good team.
16 May 2026
Great service
Great service . Excellent mattress comfortable quick delivery . Delivery guys were brilliant kept us informed would definitely use again
5 May 2026
Great customer service, delivery and mattress!
Customer service were great in rearranging the delivery date and providing advice. The delivery people were efficient and pleasant. Am very pleased with the free pillows and the mattress itself is great.
14 May 2026
Great mattress and helpful delivery men
Delivery men were awesome and carried the mattress up two flight of very narrow stairs for us. The mattress itself is very comfortable and feels quality. Arrived within a week of purchase. Very pleased
4 May 2026
Wonderful experience
Wonderful experience. After having a bit of a nightmare with a John Lewis mattress I decided to use My Next Mattress as I needed a mattress in a hurry. I bought the Hypnos Legacy 2 Medium King Size after doing some research. The price was the best I could find online. The mattress was in stock and I could pick a delivery date within a few days of purchasing. I got an email & text the day before with an estimated delivery window then on the day a call when the guys were an hour away. Delightful father and son delivery ( up the Blues 💙 ) taken straight to the bedroom of choice. I’m delighted ( so far ) with my new mattress but have the option to swap it if I find need something firmer or softer to sleep on which is very reassuring when spending quite a bit of money. Happy customer. Well done team.
18 May 2026
Unprompted review
Disappointed that the actual bag…
Disappointed that the actual bag holding the pillow had a rip in it exposing my purchase, poor
9 May 2026
Delivered on time as promised
Delivered on time as promised. Good communication except that the delivery guys called and finally arrived about an hour before the expected slot advised the previous day.
1 May 2026
Terrible customer service
Terrible customer service! Paul's as extremely rude. Have cancelled our order and will not use again. Spread the word!
13 May 2026
Unprompted review
Reply from MyNextMattress.co.uk
We have no record of this customer, and there is no one called Paul working here.
The two men that delivered the bed were…
The two men that delivered the bed were really helpful, polite well mannered.
They called to say they were 25 minutes away, arrived a few minutes early.
They fast efficient and left the room clean and tidy.
I would hesitate to recommend the company and staff.
30 April 2026
Great experience
Great experience, very knowledgeable staff and most competitive in terms of price. Mattress delivered on time unpacked and placed exactly where needed. Thankyou
6 May 2026
Warranty registration
First of all we had to beg to take the old Mattress away even we paid for. Now we cannot register for warranty. On the paperwork there is not batch number. I am 84 years old and wheelchair bound. When I called I was told the batch number is on the Mattress. Great now I have to get someone to find the batch number. No one will speak with me to register the warranty by phone,
19 April 2026
Reply from MyNextMattress.co.uk
Wolf,
We tried to help when you called up, but you hung up on us!
MNM
A great deal on Bank Holiday!
I found it easy to get on the site and order the mattress. Lots of items to choose from and as it was Bank Holiday we got a deal where we got two pillows free too. We used a code and got a little bit of a reduction too. So pleased with the completed transaction! Looking forward to getting our delivery.
4 May 2026
Excellent service
The service received was excellent from beginning to end, the ordering was simple the price was great and the delivery was on time and the delivery men were brilliant thank you so much 😀
26 April 2026
Delivered when required
Delivered when required. Kept in touch but the mattress is brilliant
2 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.