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MyNextMattress.co.uk Reviews 

5,957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 388 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love how simple the online ordering process is, and they frequently praise the delivery teams for being exceptionally polite, punctual, and helpful. People are also exceptionally happy with the superior quality, firm support, and overall comfort of their new purchases, noting they sleep much better. Some reviewers were not happy with occasional delivery delays, communication hurdles, or stock mix-ups that created unexpected stress for households waiting for their bedroom items. A few individuals also mentioned occasional difficulties regarding incorrect item sizes or unexpected challenges coordinating the removal of old mattresses.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrival times and helpful... See more

Product

People report positive experiences with product, noting that items arrive on time and are well packaged.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting great communication, prompt delivery, and... See more

Order

Customers consistently note positive experiences with order processes that are described as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a new mattress and the whole process was seamless from start to finish. Delivery arrived on time, the packaging was secure, and the team placed the mattress in the room of my choice. They al... See more

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

Sleep Trial

Written by the company

Try in the comfort of your own home!
Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

Promotion box for MyNextMattress.co.uk

Mattress Sale Now On!

Additional discounts and free gifts! Ends soon!

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,957)

388 reviews in the last 12 months

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Rated 4 out of 5 stars

Great customer service after a minor…

Great customer service after a minor setback! We ordered two mattresses online, but a delay popped up five days before delivery. Andy and Dave were incredibly helpful—they offered us a loan mattress or an alternative item. We chose a different brand that was ready to ship, and they updated everything instantly. Delivery was flawless! Word of advice: call to confirm availability before ordering on the website.

27 May 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Thank you for the review!
We are sorry for the initial delay, which was most unexpected and due to a part shortage with the suppliers. We're glad you are happy with the rest of the service you received.
MNM

Rated 4 out of 5 stars

After having superb customer service…

After having superb customer service from Dave and Andy, in Sales, re replacing first zipped mattress due to manufacturing fault, it was such a shame that the mattress was taken to our old address, by the courier, even though our new address was on email correspondence - it didn't make the situation any better when Admin acted unprofessionally. However, the mattress was delivered the day after due delivery date to the correct address.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

What a difference !!!

What a difference !!!, outstanding service again for second time. Sale of bed was excellent, bed perfect condition, excellently wrapped, Not a mark on it, wonderful colour, the difference it has made to my mattress is incredible. Delivery men were lovely, very professional and really nice guys. Absolutely incredible service from a great team, will always use this company for future purchases. Thank you 🙏 ⭐️⭐️⭐️⭐️⭐️🫶

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish.
Delivery prompt, friendly efficient drivers who were respectful and professional.
I would definitely recommend this company and will use again in the near future.

26 May 2026
Rated 5 out of 5 stars

Brilliant experience from start to finish

Placing my order = very helpful wth price match and earlier than normal delivery. The communication around delivery was great and so were the 2 men who brought the mattress to my bedroom with upmost care.
The whole experience from buying to delivery was superb!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Our New Hypnos Bed which is super Kingsize

Our New Hypnos Bed which is super kingsize got delivered this morning first thing… The two man delivery crew, were great, and in fact said that all that team really did was the Big Beds, so they had loads of experience getting them into tight spots. I Digress, from start to finish, I spoke with Dave, Andy and Simon on various occasions, in order to get the order just right, and we visited Hypnos twice, just to make sure of sizes and the ottoman worked for us… All three guys at MNM, were so very helpful and Dave this morning had me on the phone several times, as I will say that the instructions for the Hypnos Ottoman leaves a bit to be desired.. So Hypnos if you are reading this, take a look at your instructions, and give them a bit of an update.

Overall , great experience so far.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Tracking was good

Tracking was good, phone call before delivery as promised and guys offered to take shoes off etc.
Only one thing no lable on bed stating it was genuinely manufactured by the stated company

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing price, delivered on the exact day I needed and the delivery team were very friendly and interactive during the delivery. Didn’t catch their names but they both did amazing. The service to unpack and remove the excess packaging is also great value for money.

20 May 2026
Unprompted review

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