MyNextBike Reviews 

A very straightforward website.Easy to load information about a bike I wanted to sell with lots of support from the webteam.
FAQ answered all my queries.
In the end I sold my bike to a friend and withdrew my bike at no cost. I would highly recommend this site based on my experience.

The whole process, from listing to selling, was seamless. I was very surprised to sell the bike in 1 day. When I had additional questions, the customer service from Harry and Matt was excellent.

Considering the risks and complications involved in selling bikes, MNB gives you peace of mind through well-thought-out protections.

Payment was received in accordance with their terms and conditions for a first-time seller. I would not hesitate to recommend this company again.

It's a great scheme and really takes the worry about buying second hand. The system works really well and the courier service ensures that the bike arrives safely but importantly you don't have to re-assemble which would have been impossible for me. Just removed one star as the communication could have been a bit better at the later stage but overall, excellent.

Advertising and selling my bike on the platform worked satisfactorily. Once sold, I then opted to have the bike collected and this arrangement also worked well.
The company went slightly beyond their “normal” payment period however this is probably be due to the Easter period.
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Matt (the Co director) resolved the payment promptly and then followed this up with a courtesy call where he apologised for the minor delay and explained some of the improvements they’ve put in place recently to address this.

I would have no hesitation in using Mynextbike again to buy or sell a bike.

The response is very quick

Great for looking for bikes but i find it highly unlikely that they serviced my bike like what I payed for as there was no mention of the brakes needing a bleed and the front brake pads replaced I didn't even want them to fix it only tell me so I could have the stuff ready to do it myself and the chain need to be oiled and cleaned im very disappointed and will not be using them again

Update they reached out to me and refunded me for the service and shipping great customer service would use again and it's not them what do the service it's another company

Excellent throughout.

I recently sold 2 bicycles on MyNextBike. With these sales they used 2 different couriers. I found the first courier's booking system overly complex and poor. They appeared at my house without an agreed booking and when I complained to their manager he was rude. Their second courier was an improvement with polite employees. However both couriers used vans without a decent racking system but they did protect the bikes with blankets. Neither would issue a receipt for my bicycles. MyNextBike's payment system was very slow and with both sales I had to chase payment. They also change their payment system but it did not speed up payment. That said they always responded quickly by e mail and payment was made. Overall a slightly worrying, dis-jointed process which needs system improvement.

Excellent service from mynextbike,got a great bike at a cracking price,small problem with courier who broke down hence my bike was later coming,not a problem though wasnt couriers fault,these things happen! Recommend this company to get you a bike.

This company is great, they sold my bike with no problems along the way, Matt & Harry were amazing very responsive and always at hand to answer any queries.They managed to sell my bike for more than I was expecting which was fantastic.
Would definitely recommend this company.

Mark Horne.

I recently purchased a second-hand bike from mynextbike, and I couldn’t be happier. From start to finish, the communication was second to none. They showed an immense amount of customer care, ensuring I was comfortable with the purchase and answering every question I had. It’s rare to find this level of professionalism in the used market. I cannot speak highly enough of these guys, if you’re looking for a bike, look no further. Thank you guys! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great communication, speedy responses. Bike as described, spot on

Fast transaction and delivery.

A great service making it easy and safe to purchase a second hand bike.

Quick and easy service. Staff were great with questions and queries.

I was a bit hesitant at 1st because after i had purchased a bike i then started seeing and reading dodgy reviews and thought i had been scammed but it was worry for nothing the guys are great and keep you upated on sale and once seller agrees pick up date the courier keeps you up to date and give tracking number bike was delivered tday i am very happy with the process and would recommend them even to family and friends (which i have done) i am speaking from a buyers point not a seller but all in all a good stress free way to get your next bike with out worring about shipping well done lads one happy customer and i will return 👍🏻

⭐️⭐️⭐️⭐️⭐️ Fantastic Experience and a Brilliant Bike

I’m really happy with my purchase from MyNextBike.com. The whole process was smooth from start to finish, and the bike arrived exactly as described. It’s incredibly easy to use.

Customer service was great too, quick responses and very helpful. Overall, I’m delighted with my new bike and would definitely recommend MyNextBike.com to anyone looking for a reliable, well‑made ride.

Definitely recommend to anyone looking to either upgrade or buy their first bike.

After much consideration, I have taken down my previous review ...this is my thoughts on my experience with my next bike ... selling the bike and the collection of my bike and the communication with regards selling and collection went seamlessly... it's taken a while for payment to be processed... but after speaking to Matt who has been very helpful with sorting out payment issues ... I'm more than happy to recommend my next bike for the selling of bikes ... just bear with them when you first sell your bike ....but overall I'm happy with the site and the issues that have been resolved.

Much needed platform, as scammers have flooded Craigslist, Facebook marketplace etc
Took a bit longer to get paid than I’d like (round the 6-week mark), but the dudes who run this were extremely communicative and professional. As payments are handled by a third party, this is not on MyNextBike, so 5 stars!

THIS IS UPATING MY EARLIER PREVIOUS REVIEW 30/12/25

I initially left a rather scathing review for this organization, which Matt, a Director and presumably a shareholding one, asked me to review based upon information he supplied to me. Broadly, I complained about the time it took to make payment. Loooking at the reviews currently availble, there are a mixed bag, but there is a theme running through which refer to delays in payment. It is very clear, Matt doesn’t want to delay payments, based upon the evidence produced. He showed me the third party predicament , the money handling company causing a two fold unnecessary layers of complications, which do cause delays, which are not acceptable. Given this, Matt, his own risk, has put in place a different system, albeit still an outsourced provider, designed to operate smoothly. It does however take a little time to work through the systems but will produce a better outcome. Consequently, if you are in desperate need for the cash, yes look at an alternative method of selling you bike. I do however feel this system, once running smoothly will prove to be good. I have recommended to Matt he employs the use of independent business adviser to ensure this is and will remain an hiccup to the embryonic stages of the business and would recommend to him, if the payment deadlines are not met, his company adds some extra compensation for the delays, such as 50% of the commission they retain for providing what is a very useful service. On a personal note, I purchased my bike in Spain, having now upgraded, I took the original bike to the sales outlet I originally bought it from, I listened to their offer, then decided to bring it back to the UK and sold it via ‘sell my bike’ for virtually 3 times that offered from