MyNextBike Reviews 

Seller experience very poor - criminal.

I sold a bike using this service and it was duly collected in good time. Up to that point, zero faults.

Payment however was a terrible experience. Excuses after excuses - all rubbish. They apologise, make promises and generally keep you hanging on blaming the banks. This was for over two months in my case. Then when they did pay it was not the full amount.

Again, admitted error, promised to rectify the now small amount, never materialised.

If you read through comments and replies here you find that this is a theme.

When a Buyer pays, the funds should go immediately to the Seller minus MyNextBikes commission but I suspect they use the money elsewhere first and pay only when they can eventually afford to.

Obviously, I do not recommend using this service since it is clear something dodgy is going on.

Clear communication, smooth delivery, and trustworthy sellers. No complaints at all.

Having decided on a bike, submitted an offer. Within maybe a day, offer was accepted. Paid straight away. After not hearing anything about collection details for nearly three days, decided to contact mynextbike. Apparently seller had not provided collection details which mynextbike were only now, after three days, about to chase up. Soon after, I got an email saying refund issued as they didn't have the stock, i e bike already sold. Week and a half before Christmas on a 5-7 day refund to clear now means, I can't buy my wife's Christmas present in time for her to get the bike on Christmas day.
I'm baffled as to why they accepted an offer on a bike advertised on their site without knowing whether it was still available. This is unacceptable for me. Moral story, don't make any payments without first, confirming item is actually still available. Completely effd up our christmas

Unfortunately, I was told that the seller from whom I had paid for the bike from failed to arrange collection and stopped responding to messages. I initially received good customer service by the phone & agreement I would be sent a refund. Unfortunately there were delays with the refund being processed, and it became difficult to get a response when trying to find out what was happening. However, I eventually got a reply to say that they were having difficulties with their payment system, which they were investigating, and a month after the refund was agreed to be processed, it has arrived.
I think that My Next Bike is a fantastic idea, and I hope that they can iron out their issues with payment, and gain a bit more consistency in responding to issues in a timely way. It could definitely be a very welcomed service to connect buyers and sellers across the UK with insured shipping and 48hours buyer protection.

Writing this review hoping that it might speed up the process of getting my refund since I have now been waiting for more than a month.
Never have I had to wait for so long.
The operator I've been talking to seems alright but I have been exchanging emails with him waiting for the refund to happen and only a few days ago he says he's passing the case over to a director ?! It's been over a month and we're doing this only now?!
My bank asked me for the ARN which is a number that is generated with the online purchase and that is necessary to track the refund, and it's taking days even to get that and with the help of a "director".
They blamed it on the new payment system but I can see reading other reviews that this issue has been happening for a while so this is not an excuse.
I am beyond frustrated and have already contacted Citizen Advisor and will be moving forward with what they have suggested.

I brought a bike on this site, after 5 days back and forth with the seller all of a sudden he canceled. So then I'm waiting on my refund it's been 7 days now and nothing. Customer service is appalling not returning my emails or text. I'm going to start legal proceedings against this company. Dont go anywhere near them.

I decided to sell my gravel bike and wasn’t expecting much interest, but within a few days I had multiple offers. One buyer asked for extra photos and the system made it easy to upload everything directly.When it came to collection, there was a slight delay with the courier, but the customer support team kept me informed and chased it up straight away. The bike was picked up the next morning, and payment was processed shortly after the delivery was completed. Really professional service and a huge step up from trying to sell on Facebook groups.

Bike sold quickly for a good price.

Some teething proplems with payment but this was resolved and recieved compensation!
Happy with overall service

Bike in superb condition.Delivered with no fuss.Overall excellent experience.

great experience with MNB. Had a couple of questions about the bike, which the customer service team helped me with and chased seller as they weren't responding. Made the whole process feel really secure. Would defo use them again.

I sold my bike and the buyer accepted the offer, but after that everything went wrong. MyNextBike said a refund was processed, but the money never arrived. I contacted them multiple times and was told a step had been missed in the refund process. When they tried again, they still failed to refund me on time and after all the follow-ups, I’m still waiting for my money. Really poor service and no proper resolution.

Got a great bike for decent price. Condition better than expected. Seller marked in "good condition" so was pleasently surprised that it looked brand new. Would buy from this site again

Found a bike i really liked and picked it up straight away
Very happy

We paid and they simply disappeared. Business is gone completely. Including website. Obviously was a scam)

The listing, sale and courier process is fine but payment for your bike can take longer than promised.

Offer submitted on a bike on 30/10/25 and the offer was accepted by seller the same day. The order was confirmed by Mynextbike on 31/10/25. Seller failed to respond to multiple follow up messages. Mynextbike attempted to contact the seller and were unable to. I was given the store credit or refund options by Mynextbike and I asked for the refund to be processed. I had an email saying the order was cancelled and that the refund had ben processed on 21/11/25, and that I should expect the refund to arrive in my account in 5-7 working days. The refund did not arrive in my account. I sent multiple follow up emails and then was told that "a step was missed in the refund process". A second attempt at processing the refund was made on 5/12/25 and I was assured that the refund would be in my account in 48 hours. I'm still waiting for the refund! Not pleased with the process or the service, and will not readily be using this site again.

Edited on 11/12 as the refund was received and some of the issues are not directly the fault of mynextbike.

A month since my bike was collected and no sign of the money. Told now it will be another two weeks.

Really terrible customer support. They're clearly overwhelmed and understaffed.

We've been battling to get paid in full for 3 months now, and they eventually just stopped replying to us.

Bike sold 8th October. Not collected on the day selected. Still waiting for payment nearly 2 months later.