I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more
Company replied
First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more
Company replied
Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.5
Excellent
732 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Junie was very helpful explaining how…
Junie was very helpful explaining how the products worked and how to properly use them. I would recommend to anyone to learn about the products from Junie.
4 July 2026
Unprompted review
Reply from Lunavia
Hi Daniel,
Thank you so much for the 5-star review! We completely understand how valuable it is to have clear guidance when starting a new routine, and we validate how much of a difference it makes when someone breaks down how things work in such a friendly and accessible way.
We confidently assure you that having team members like Junie who are deeply knowledgeable and dedicated to your success is the heart of our service. Your recommendation means the world to us, and I will be absolutely certain to pass your high praise along to her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I've been using the pen now for one…
I've been using the pen now for one month. I think I'm starting to see an improvement on my nails but it's still too soon to tell. I need to use it longer to be able to give an honest review.
4 July 2026
Unprompted review
Reply from Lunavia
Hi Trudy,
Thank you so much for the 5-star review! We completely understand wanting to be thorough and transparent before making a final judgment, and we validate your thoughtful approach to giving an honest, time-tested review.
We confidently assure you that seeing early signs of improvement after just one month is a fantastic indicator that the formula is doing its job. Because healthy nail growth takes time, you are exactly where you need to be on this journey, and we're excited to see your progress continue as you use it longer!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I've already seen some results in 30…
I've already seen some results in 30 days. However I have a ways to go yet but I am excited to know it's chipping away at the problem!
4 July 2026
Unprompted review
Reply from Lunavia
Hi Jay,
Thank you for sharing your experience with Lunavia!
We're so glad to hear you've already started seeing results after just 30 days. Nail improvement can take time as healthy nails gradually grow out, so it's encouraging to know you're already noticing positive progress.
We appreciate you choosing Lunavia and wish you continued success on your journey. If you ever have any questions or need assistance, please don't hesitate to reach out to us at wecare@mylunavia.com, we're always happy to help.
Warm regards,
Alejandra
The Lunavia Customer Care Team
Arianne was very knowledgeable and…
Arianne was very knowledgeable and helpful. She explained with detail instructions how to use the product. Very happy with the explanation , definitely will continue using this product .
4 July 2026
Unprompted review
Reply from Lunavia
Hi there,
Thank you so much for the 5-star review! We completely understand how valuable it is to have clear guidance when starting a new routine, and we validate how much confidence it gives you when someone breaks down everything with such detailed, easy-to-follow instructions.
We confidently assure you that having team members like Arianne who are both highly knowledgeable and deeply helpful is exactly how we set you up for success. We are absolutely thrilled to hear that her explanation left you feeling so happy and ready to continue your wellness journey with us!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Marion was very good at explaining the…
Marion was very good at explaining the process of getting the best results in healing your toenails. He was very patient and answered my questions. It’s nice to know that they want me to be successful is using their product. He says he will be calling me back along the way to make sure it’s going well. I just was not aware that there were more products than just the pens to correct the issue. And could not buy more at this time. I look forward to receiving my products and getting started knowing he’s going to check in with me on how its going.
4 July 2026
Unprompted review
Reply from Lunavia
Hi Nancy,
Thank you so much for the 4-star review! We completely understand how comforting it is to have dedicated guidance from the start, and we validate how much peace of mind it brings knowing you aren't on this journey alone. We also totally respect that you want to stick with just the pens for now—there is absolutely no pressure to buy more!
We confidently assure you that our pens are highly effective on their own, and having team members like Marion check in on your progress is exactly how we ensure you are set up for total success.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My consultation with Ella was Great!!!
My consultation with Ella was Great!!!
4 July 2026
Unprompted review
Reply from Lunavia
Hi Towon,
Thank you so much for the 5-star review! We completely understand how important it is to have an excellent, supportive connection right from the start, and we validate how much of a difference a truly great conversation makes when discussing your wellness goals.
We confidently assure you that having team members like Ella who provide clear, helpful, and exceptional consultations is a core part of what we do. I will be sure to share your fantastic feedback with her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I’m very happy with the Lunavia…
I’m very happy with the Lunavia product. I used it for approximately 6 months and my toenails are now completely cleared of the fungus. I have some product left and will use it if I see any sign of the fungus returning.
I had a very nice conversation with Junie from the Lunavia company this morning.
4 July 2026
Unprompted review
Reply from Lunavia
Hi Pat,
Thank you so much for the 5-star review! We completely understand how incredibly liberating it is to finally have completely clear toenails after your 6-month journey, and we validate how smart it is to keep that extra product on hand as a quick defense just in case.
We confidently assure you that your dedication is exactly what led to this victory, and it is wonderful to hear that you had such a lovely morning conversation with Junie. I will make sure she gets your sweet shoutout!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Easy to apply
4 July 2026
Unprompted review
Reply from Lunavia
Hi Bob,
Thank you so much for the 5-star review! We completely understand how important convenience is when starting a new routine, and we validate how much of a difference it makes when a product fits seamlessly into your day without any fuss.
We confidently assure you that we designed our applicator to be as quick and straightforward as possible, because keeping things hassle-free is the best way to support your wellness journey.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Impressive progress!!! 🦶
I am really happy with the progress made on my toes with the Lunavia pen! I could notice a difference after using it for only a few days. It’s been a month since I started and the difference in the look & feel of my toenails is noticeable & impressive! I am grateful that I found this product! 🌹
3 July 2026
Unprompted review
Reply from Lunavia
Hi Jos,
Thank you so much for the 5-star review and the beautiful rose! We completely understand how thrilling it is to watch your toes transform so rapidly, and we validate how rewarding it feels to see an impressive difference in both the look and feel of your toenails after just one month.
We confidently assure you that your incredible progress is exactly why we created this formula, and we are so deeply grateful that our pens found their way to you.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Easy and quick to apply
It's only first batch, but it seems to be improving. It's easy and quick to apply.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Andy,
Thank you so much for the 5-star review! We completely understand how encouraging it is to notice positive changes so early on with your very first batch, and we validate how much easier it makes a routine when the product is quick and hassle-free to apply.
We confidently assure you that seeing early signs of improvement is a fantastic indicator that the formula is doing its job. As you keep moving forward, that ease of application will make staying consistent a breeze!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
So far do good
3 July 2026
Unprompted review
Reply from Lunavia
Hi Mary,
Thank you for taking the time to leave a review!
We're happy to hear things are going well so far and appreciate you sharing your experience with Lunavia. We hope you continue to see great progress as you continue using the product.
If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us at wecare@mylunavia.com, we're always happy to help.
Warm regards,
Alejandra
The Lunavia Customer Care Team
Aiza was a very nice and kind woman…
Aiza was a very nice and kind woman very helpful and explained everything well. She did a very good job.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Mossy,
Thank you so much for the 5-star review! We completely understand how reassuring it is to be met with genuine kindness when you have questions, and we validate how much of a difference it makes when everything is explained clearly and thoroughly.
We confidently assure you that having team members like Aiza who treat our customers with such care and patience is the foundation of our service. I will make sure she gets the special recognition she deserves for doing such a fantastic job!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
DEAR LUNAVIA:
DEAR LUNAVIA:
I had issues with getting in touch with a real, live person. So, I set an appointment to have a telephone review, which consisted of: how i was getting along with the product. When The "NURSE" called at our appointed time, I started explaining my concerns, and he was able to forward me to a Live Customer Service Agent. YAY!
This is when i met and spoke with Jahan Mayo. I was able to tell her how excited I was to be able to talk to a real live person on the phone.
Jahan listened, truly cared, and actually took notes!
THE GOOD:
The product is actually working! (And after over 40 years, I've tried everything!) I followed all the instructions. I believe the best instructions were to trim the nail back as short as I possibly could. And clip off the thickest part on the top of the nail as best as I could. Then I used the coarsest emory board available (black one) and started filing the remaining thick yucky part away. This filing process took a LONG time. Two emory boards later, I could start to feel the emroy board through the nail without drawing blood. I know this helped with the absorption of the product. YAY!
THE GOOD
1) I spoke with Jahan. She was so nice, she cared about my issues. Jahan wrote them all down. And I could tell she actually did write the issues down, as she repeated them all back to me.
2) Over the course of our conversation, Jahan sent me 3 emails to make sure, #1) I had a complete return address. #2) Jahan confirmed the order # for the order I didn't order. #3)) She made sure the subscription was indeed cancelled.
3) I explained that even though i didn’t order the second shipment of an additional 6 pens, I was contemplating to just keep them. #4)Jahan told me I could think on it as LUNAVIA has a 3 month return policy.
4) #5) Jahan made sure i had the order date and received date, to help me get the order back in time for a refund.
5) #6) Jahan also sent an email with all the exact Return Instructions.
6) Jahan and I were even laughing by the time we needed to say goodbye. You know, it's a shame that some people can get so frustrated to the point of being ugly on the phone. I consider constructive suggestions as a training opportunity for management and customer service to adjust AI Systems that work and real people to put a human touch to the company.
Nice talking to you, Jahan. Thank you for blessing my time with you on the phone.
May you have a long and prosperous life.
And...tell the bosses that I said, "You need a raise!'
Respectfully Submitted,
Sharon G.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Sharon,
Thank you so much for taking the time to share your wonderful experience! We completely understand how vital that human touch is, and we validate how frustrating it can be to navigate automated systems when you just need to speak to a real person.
We confidently assure you that providing compassionate, thorough support—just like Jahan did—is exactly who we are. We are absolutely thrilled to hear that after 40 years of trying everything, your hard work and brilliant filing routine are finally paying off with results that work! I will personally make sure Jahan (and the bosses!) see your incredibly kind words and your shoutout for that raise.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Actually does work with consistent…
Actually does work with consistent use!Very pleased
24 June 2026
Unprompted review
Reply from Lunavia
Hi Nicole,
Thank you so much for the 5-star review! We completely understand how satisfying it is to find a product that genuinely delivers on its promises, and we validate how rewarding it feels when your dedication pays off.
We confidently assure you that consistency truly is the ultimate secret to success with our formula, and we are absolutely thrilled to hear how pleased you are with the results of your hard work!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Courtesy
Courtesy , punctual and professional from Raymond on how to get best results.
2 July 2026
Unprompted review
Reply from Lunavia
Hi James,
Thank you so much for the 5-star review! We completely understand how valuable your time is, and we validate how much of a difference it makes to receive advice from someone who is truly respectful, punctual, and highly professional.
We confidently assure you that having team members like Raymond who are dedicated to giving you the exact guidance needed for your best results is the core of who we are. I’ll make sure to pass your kind words along to him!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My nails are growing healthy
My nails are growing healthy. The top part of the nail which appeared not healthy I hope by the time the new nail grows out will disappear. So far so good.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Mary,
Thank you so much for the 5-star review! We completely understand how exciting it is to see that fresh, healthy new growth coming in, and we validate your eager anticipation for that old, damaged top layer to finally clear away completely.
We confidently assure you that as long as you keep up your great routine, that healthy new nail will continue to push out the old damage just like you're hoping. You are on the exact right track!
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Mori is knowledgeable about Lunavia and…
Mori is knowledgeable about Lunavia and is ready to help out with any questions or concerns.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Lydia,
Thank you so much for the 5-star review! We completely understand how reassuring it is to have expert guidance on your side, and we validate how much peace of mind it brings when you're met with genuine support for your questions.
We confidently assure you that having dedicated experts like Mori who are always knowledgeable and ready to step in is exactly how we ensure your wellness journey is seamless.
Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I spent 300 dollars on their antifungal…
I spent 300 dollars on their antifungal pens and spray with a 90 day money back guarantee. I am not satisfied with the results and have tried to contact them through their website, phone number and email to get a refund and that is not an option. I cant find the information anywhere. The customer service number on my bank statement allows you to cancel your subscription but does not help in requesting your money back. Do not order from this company as you will never hear from them again and the will continue to take money from your account until you get a new debit card.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Lisa,
Thank you for reaching out to us. We completely understand how incredibly stressful and frustrating it is to feel ignored when trying to utilize our 90-day money-back guarantee, especially after investing $300. We validate your anger and confidently assure you that we are here to help and fully honor our policy.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@mylunavia.com so we can help you immediately. We’re here to ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Some improvement
While it's taking much longer than advertised, there does seem to be some improvement which is more than I can say for any other topical treatments I've used. I do plan to reorder in the hopes of continued improvement.
3 July 2026
Unprompted review
Reply from Lunavia
Hi Julie,
Thank you for the 4-star review! We completely understand how testing it can be when a product takes longer to work than advertised, and we validate that waiting for stubborn nails to change requires a lot of patience.
We confidently assure you that seeing some improvement—especially when other topical treatments have failed you—is a massive win! Because nails grow slowly from the root, that visible progress means the formula is genuinely doing its job. A quick tip to keep things moving: try gently filing down the surface of the nail once a week to help the formula penetrate even deeper.
We highly encourage you to keep going; your dedication is going to pay off beautifully! Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I don’t know if I’m just applying too…
I don’t know if I’m just applying too much but I am going through the pens really really fast, but I slather it around all over my toes and let my toes dry before I put my socks on so in hopes that it will kill this stuff, but that means I use more probably than I supposed to!
2 July 2026
Unprompted review
Reply from Lunavia
Hi Joni,
Thank you for the 4-star review! We completely understand wanting to coat your toes completely to kick that fungus to the curb, and we validate the temptation to "slather" it on for extra insurance.
We confidently assure you that a thin, even layer is all it takes! Because our formula is highly concentrated, overloading it doesn't speed up the process—it just makes you run through your pens much faster. Try applying a precise, thin coat twice daily directly onto the nail and cuticle line; this allows the pen to last much longer while still doing its powerful work.
Keep up the great routine, you're doing amazing! Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
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