Mylee Reviews 

3,858
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, noting excellent results and ease of use, often achieving salon-like finishes. Many highlight the impressive speed and efficiency of delivery, with orders frequently arriving quickly. Reviewers appreciate the helpful and responsive customer service, effectively resolving issues. However, some customers noted product durability issues, experiencing chipping or lifting shortly after application. Others found customer service unhelpful or slow, struggling to get resolutions. Additionally, some reviewers mentioned delivery problems, including lost orders, delays, or parcels left in unsuitable locations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and ease... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers impressed by the quick and fast... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the salon-quality finish,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting positive experiences,... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

So many options! I am totally new to doing this at home and I'm really enjoying pampering my nails. The gels are top quality. I bought the iridescent top coat and its beautiful! I also bought a cat ey... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,858)

310 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect nails.

V easy to use. Biab is thick and takes a bit of time to perfect the technique but look great. Lovely presentation box. Quick delivery. Much better value buying direct than via amazon.

6 July 2026
Mylee logo

Reply from Mylee

Hi Emma,

We're so happy to hear you found our product easy to use and appreciate the lovely presentation! We understand perfecting the technique takes time, and we're glad you found value in buying directly from us. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great kit

Great kit! Ive been using wax strips for a while and found they always took a layer of skin making it obvious when I tanned. However with this wax its done no damage to my skin! I found that if you stretch the skin to apply thr wax it pulls alot more hairs from the root. Love it.

6 July 2026
Mylee logo

Reply from Mylee

Hi Orrin,

We're so happy to hear our wax kit is working wonderfully for you and that you're experiencing no skin damage! We appreciate you sharing your helpful tip about stretching the skin; that's great advice. Thank you for your positive feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great kit

Great kit, shipped quickly
I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product.
I’d love Mylee to bring out a cardboard/paper version of the shade chart to make it more accessible to people who don’t have the budget for the ‘proper’ one, as I’d love to buy more colours but it’s hard to see them properly online.

6 July 2026
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Reply from Mylee

Hi,

We're so happy to hear you're pleased with your kit and the quick shipping! We truly appreciate your positive feedback and your suggestion regarding a cardboard shade chart. We understand how important it is to visualise colours accurately when shopping online, and we are always looking for ways to improve accessibility for all our customers. We will certainly take your valuable input into consideration as we develop future products and resources.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Reliable and good quality

I’ve been ordering gels from Mylee for a few years. They’re great quality for the price and have a wide and evolving range of colours and types. Recently had an issue with an order and emailed with Neren and within a day it was sorted. The order was replaced and batch number taken. Will continue to consistently order from here because I know it’s reliable.

8 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Katie,

We are so happy to hear you've been a loyal customer for years and appreciate your kind words about our product quality and range. We're especially pleased that our team was able to resolve your recent order issue quickly and efficiently. We value your continued trust and look forward to serving you again.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great service amazing product

Lovely website great product choice amazing initial discount. Arrived promptly in a beautiful presentation box. Really simple to use I have my first set of lovely home nails

5 July 2026
Mylee logo

Reply from Mylee

Hi Helen,

We are so happy to hear you enjoyed our website and product selection! We appreciate your kind words about the presentation and ease of use. We hope you love your new nails!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Such a speedy service and beautiful…

Such a speedy service and beautiful colours!

2 July 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear you enjoyed our speedy service and the beautiful colours! We truly appreciate your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Lasted 16 days, I'm impressed!

My gel wraps lasted 16 days with only minimal chips by the end (and I'm a toddler mum - meaning I cook, I wash dishes, I do bathtime, I forget to put cuticle oil on...you get the picture). I could have let them on longer but the nails got too long for my liking.

I didn't use any special products to make them last longer, only the files provided...no primer...no special nail oil remover...just file, wash with dishwasher (for extra oiliness removal) and apply. I didn't use any special product to remove them either, just olive oil and the wooden little tool provided.

Will definitely be getting more!

8 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Lavinia,

We are so glad to hear that our gel wraps exceeded your expectations, especially with the demands of being a busy mum. We can relate! We really appreciate you sharing your positive experience and your clever tips for longevity and removal.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy with my purchase .

Very happy with my purchase .
Everything I needed was in the kit I got .
Delivery was super quick .
Would recommend Mylee products :)

3 July 2026
Mylee logo

Reply from Mylee

Hi Richard,

We are pleased to hear that you are pleased with your purchase and that the kit had everything you needed. It's great to hear that it arrived so quickly. Thank you for recommending us!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy customer…

Great speedy delivery and the products are just beautiful

19 June 2026
Mylee logo

Reply from Mylee

Hi Lisa,

We are delighted to hear that you are pleased with both our speedy delivery and the quality of our products! Thanks for taking the time to leave a review.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Customer Service

I had ordered a waxing machine kit from Mylee, which after a usage of around a few months the machine wasn’t heating the wax up as it should have. I contacted Mylee Via email/whatsapp, and they got in touch and have been supportive and gave me a replacement after I explained what happened. Extremely grateful I ordered my waxing kit from Mylee. I received lots of support and help from the team, and I shall be definitely purchasing from Mylee again. Extremely great customer service 🫡

Great thanks to the Mylee team ! 🩵
Highly highly Recommend !!! 🫡

7 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi,

Thank you so much for your review of the experience you had with our customer service team and how we were able to resolve the issue with your wax machine. It means a lot to us that you appreciate our support and help. Thanks for being a valued member of the Mylee Team!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Stick on nails

Rubbish! Put the Gel nail stickers on and they lasted one day. Don’t bother, waste of money

3 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Susan,

We're sorry to hear that our Nail Wraps didn't meet your expectations and only lasted a day.

Thank you for taking the time to share your experience. Please get in touch with our Customer Care Team, who will be more than happy to look into this for you.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

My first package got lost

My first package got lost, but once I contacted the help desk they got it re-sent within a few days of being notified. Excellent customer service.

6 July 2026
Mylee logo

Reply from Mylee

We love that our team could swiftly resolve the shipping issue for you, Katherine. We appreciate you acknowledging our customer service efforts!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Well packed and delivered on time

Well packed and delivered on time. Will order again.

18 June 2026
Mylee logo

Reply from Mylee

Hi,

We are so pleased to hear that your order arrived well-packed and on time. We truly appreciate your positive feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good products …

I cannot believe how quickly they arrived. Think it was 2 days, I was away the weekend but luckily my boyfriend was home. I have 8 nail polishes to choose ( cats eye) I will have a practice with the palest one for work. , good price for 8 bottles. And I know there a good quality, as I have other mylee products.

2 July 2026
Mylee logo

Reply from Mylee

Thank you for your lovely review and for continuing to choose Mylee, Stephanie!

We love that your order arrived so quickly and that you're happy with your new Cat Eye Gel Polishes. You'll be able to create so many gorgeous manicures.
.
Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Bond repair treatment didn’t work for me

Unfortunately the bond repair treatment hasn't worked for me. I had very weak, bendy and nails that crack easily. I was really hoping this would save my nails but it didn't. Gutted!
The cuticle oil is lovely though!

24 June 2026
Mylee logo

Reply from Mylee

Hi Brooke,

We are truly sorry to hear that our bond repair treatment didn't work for you. We will share your experience with our internal team. We are glad to know you enjoyed the cuticle oil.

Thank you for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Always happy with service and products.

Always happy with service and products.

1 July 2026
Mylee logo

Reply from Mylee

We're so happy to hear you're consistently pleased with our service and products Kelly. Thank you for your lovely feedback!

Best wishes,
The Mylee Team

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