Mylee Reviews 

3,854
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, finding items like gel polishes and nail wraps easy to apply and delivering salon-quality, long-lasting results that often stay flawless for weeks. Many appreciate the wide selection of colors and the overall value, with orders often arriving quickly and promptly. The customer service team is also frequently commended for their helpfulness and quick issue resolution. However, some customers noted issues with delivery, including lost or delayed orders, items left in poor condition, or incorrect locations, often involving specific couriers. Others found customer service responses unhelpful or slow, with difficulties reaching live support. Additionally, some products, like certain builder gels or lamps, occasionally did not perform as expected, showing issues such as chipping, lifting, or early failure.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and effectiveness of items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the quick delivery times and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the good quality of products,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product. It is supposed to last 2-3 weeks. I’ve only managed about 1-2 weeks. Easy to use and lovely colours. I bought one of the kits and was impressed with what I received. The LED light I got... See more

Company replied

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,854)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

Gel colours true to images

Gel colours true to images. Slowly building up my collection!

9 July 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your feedback.

We appreciate you building your collection with us.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

The nails wraps are amazing

The nails wraps are amazing, they are exactly what the describe. They give a brilliant finish without ruining your nails and are easy to apply. The delivery is so quick also!

9 July 2026
Mylee logo

Reply from Mylee

Hi Jennifer,

We're so happy to hear you love our nail wraps! We're also glad to know they are easy to apply and that our delivery was quick. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

All I can say is that your courrier…

All I can say is that your courrier lied. He said it was left in an out building
on the 12th then its delivered by another courrier on the 13th
Why not just say you couldn't find us and it was back at the depot.
We looked for ages, really disappointed at the service!!!!

8 July 2026
Mylee logo

Reply from Mylee

Hi Lana,

We are very sorry to hear about the frustrating experience you have had with the delivery service. We are actively looking into this, to make improvements going forward. Please contact our Customer Care team, they will be happy to assist you further.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good purchase

The website was easy to navigate
Delivery was very quick
I've tried many products for nails, and this is my favourite so far

9 July 2026
Mylee logo

Reply from Mylee

Hi Sarah,

We're so happy to hear you found our website easy to navigate and that delivery was quick! It's wonderful that our products are your favourite.

Thank you for choosing Mylee!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

I paid for next day delivery 4 days…

I paid for next day delivery 4 days later I still haven’t received my order, with no updates.

9 July 2026
Mylee logo

Reply from Mylee

Hi Kelly,

We are very sorry to hear your order has not arrived as expected. We understand your frustration with the delay and lack of updates. Please contact our Customer Care team, as they will be able to assist you further.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good product! It does the job!

I have no complaints whatsoever, it does what it says on the tin. The wax melted nicely and I have everything I needed to get started. I can't review the wax itself because - since I have a super sensitive skin - I use the hot wax brand I usually trust, which melted beautifully in this kit. Satisfied with the product!

8 July 2026
Mylee logo

Reply from Mylee

Hi Eva,

We appreciate you sharing your experience. Your feedback is valuable to us.

Thank you for choosing Mylee!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

No next day delivery, no order update

I paid for next day delivery which wasn’t provided, I then asked for an update on my order and was told it was awaiting DPD collection. I have seen no movement on this order since Wednesday 08.06.26. I asked again for an update and was told a new carrier would be delivering my order, again I have received no further correspondence or communication about my order since requesting a tracking or location of my order.

8 July 2026
Mylee logo

Reply from Mylee

Hi Amy,

We sincerely apologise for the significant issues you've experienced with your recent order and the delivery service. We are actively investigating these delays and the communication breakdown to prevent similar occurrences in the future. We appreciate you bringing this to our attention.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Haven't used these ones yet,but loved…

Haven't used these ones yet,but loved my previous ones. I have tried other brands but like Mylee the best 👌

8 July 2026
Mylee logo

Reply from Mylee

Hi Nancy,

We're so happy to hear you love our products and appreciate your continued loyalty to Mylee!

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

Love mylee

Loved all my products from mylee will order again. Everything is affordable and works well.

6 July 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear you loved our products and found them affordable and effective! We appreciate your positive feedback and look forward to your next order.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

New brow and lash tint is terrible

Absolutely nothing like the old brow and lash tint, brows actually looked lighter after application.

29 June 2026
Mylee logo

Reply from Mylee

Hi,

We are truly sorry to hear that our brow and lash tint did not meet your expectations. We appreciate you bringing this to our attention, and we are reviewing our product to ensure quality and consistency.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Ordered 3 sets of nails and paid for…

Ordered 3 sets of nails and paid for next day delivery. DPD didn’t attempt to deliver but showed a photograph of an empty bag on their tracking site.
Contacted Mylee with full explanation and to request a refund to include the delivery fee, still no response 4 days later!
Disappointing customer service from both carrier and Mylee.

6 July 2026
Mylee logo

Reply from Mylee

Hi Helen,

We are truly sorry to hear about the difficulties you experienced with your recent order and the delivery service. We understand how frustrating it must be to not receive your items, especially after paying for expedited shipping, and then to not receive a timely response from us. We are actively looking into your case to understand why there was a delay in our communication and to address the delivery issue with the carrier. We appreciate you bringing this to our attention.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

I absolutely im love with my mega nail…

I absolutely im love with my mega nail pack for gel nails. Total beginner its easy just follow the steps

7 July 2026
Mylee logo

Reply from Mylee

Hi Lorna,

Thank you for sharing your positive experience with us.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from the Mylee website. The quality of the gel polish is salon quality. I have had Mylee gel polish in the past when I ordered from Mylee on amazon. Customer service was very helpful highly recommend.

23 June 2026
Mylee logo

Reply from Mylee

Hi Jess,

We are so happy to hear that you had such a positive first experience ordering directly from our website! We are thrilled that you find the quality of our gel polish to be salon-grade and that our customer service was helpful. Thank you for your wonderful recommendation!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Anyone can now have good strong nails

I am 85 yrs old and the first time in my life I have long beautiful nails. Thank you for your nail gels I can achieve this result at home easy to use ordering, good service and delivery

7 July 2026
Mylee logo

Reply from Mylee

Hi Jean,

We're so happy to hear our nail gels helped you achieve beautiful nails at home! We truly appreciate your kind words about our service and delivery.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Perfect nails.

V easy to use. Biab is thick and takes a bit of time to perfect the technique but look great. Lovely presentation box. Quick delivery. Much better value buying direct than via amazon.

6 July 2026
Mylee logo

Reply from Mylee

Hi Emma,

We're so happy to hear you found our product easy to use and appreciate the lovely presentation! We understand perfecting the technique takes time, and we're glad you found value in buying directly from us. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great kit

Great kit! Ive been using wax strips for a while and found they always took a layer of skin making it obvious when I tanned. However with this wax its done no damage to my skin! I found that if you stretch the skin to apply thr wax it pulls alot more hairs from the root. Love it.

6 July 2026
Mylee logo

Reply from Mylee

Hi Orrin,

We're so happy to hear our wax kit is working wonderfully for you and that you're experiencing no skin damage! We appreciate you sharing your helpful tip about stretching the skin; that's great advice. Thank you for your positive feedback!

Best wishes,
The Mylee Team

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