Mylee Reviews 

3,790
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, noting that items like gel wraps and polishes are effective and long-lasting, often exceeding expectations. Many people appreciate the ease of application and the professional finish achieved at home, with some receiving compliments on their nails. The customer service team is often highlighted for being helpful, responsive, and efficient in resolving issues, with several reviewers commending specific agents. However, some customers experienced issues with delivery, citing delays, lost orders, or poor packaging that resulted in damaged products. A few other people also felt that certain products, like the builder gel or nail wraps, did not perform as expected, chipping quickly or being of poor quality. Additionally, some reviewers were not happy with customer service, mentioning slow responses, unhelpful resolutions, or difficulties in getting refunds.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the quality, ease of use, and longevity of various... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and... See more

Quality

Customers had ambiguous experiences with quality, with many praising the great quality of products, beautiful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Rated 5 out of 5 stars

I’ve been ordering gels from Mylee for a few years. They’re great quality for the price and have a wide and evolving range of colours and types. Recently had an issue with an order and emailed with Ne... See more

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied

Rated 5 out of 5 stars

Love Mylee products, yes they are a little more expensive than some other brands but the that's reflected in the quality and I often get a lot of products in the sale. My gel nails always last 3 weeks... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(3,790)

241 reviews in the last 12 months

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Rated 5 out of 5 stars

Lasted 16 days, I'm impressed!

My gel wraps lasted 16 days with only minimal chips by the end (and I'm a toddler mum - meaning I cook, I wash dishes, I do bathtime, I forget to put cuticle oil on...you get the picture). I could have let them on longer but the nails got too long for my liking.

I didn't use any special products to make them last longer, only the files provided...no primer...no special nail oil remover...just file, wash with dishwasher (for extra oiliness removal) and apply. I didn't use any special product to remove them either, just olive oil and the wooden little tool provided.

Will definitely be getting more!

8 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Lavinia,

We are so glad to hear that our gel wraps exceeded your expectations, especially with the demands of being a busy mum. We can relate! We really appreciate you sharing your positive experience and your clever tips for longevity and removal.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy with my purchase .

Very happy with my purchase .
Everything I needed was in the kit I got .
Delivery was super quick .
Would recommend Mylee products :)

3 July 2026
Mylee logo

Reply from Mylee

Hi Richard,

We are pleased to hear that you are pleased with your purchase and that the kit had everything you needed. It's great to hear that it arrived so quickly. Thank you for recommending us!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Very happy customer…

Great speedy delivery and the products are just beautiful

19 June 2026
Mylee logo

Reply from Mylee

Hi Lisa,

We are delighted to hear that you are pleased with both our speedy delivery and the quality of our products! Thanks for taking the time to leave a review.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Customer Service

I had ordered a waxing machine kit from Mylee, which after a usage of around a few months the machine wasn’t heating the wax up as it should have. I contacted Mylee Via email/whatsapp, and they got in touch and have been supportive and gave me a replacement after I explained what happened. Extremely grateful I ordered my waxing kit from Mylee. I received lots of support and help from the team, and I shall be definitely purchasing from Mylee again. Extremely great customer service 🫡

Great thanks to the Mylee team ! 🩵
Highly highly Recommend !!! 🫡

7 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi,

Thank you so much for your review of the experience you had with our customer service team and how we were able to resolve the issue with your wax machine. It means a lot to us that you appreciate our support and help. Thanks for being a valued member of the Mylee Team!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Stick on nails

Rubbish! Put the Gel nail stickers on and they lasted one day. Don’t bother, waste of money

3 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Susan,

We're sorry to hear that our Nail Wraps didn't meet your expectations and only lasted a day.

Thank you for taking the time to share your experience. Please get in touch with our Customer Care Team, who will be more than happy to look into this for you.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

My first package got lost

My first package got lost, but once I contacted the help desk they got it re-sent within a few days of being notified. Excellent customer service.

6 July 2026
Mylee logo

Reply from Mylee

We love that our team could swiftly resolve the shipping issue for you, Katherine. We appreciate you acknowledging our customer service efforts!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Well packed and delivered on time

Well packed and delivered on time. Will order again.

18 June 2026
Mylee logo

Reply from Mylee

Hi,

We are so pleased to hear that your order arrived well-packed and on time. We truly appreciate your positive feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good products …

I cannot believe how quickly they arrived. Think it was 2 days, I was away the weekend but luckily my boyfriend was home. I have 8 nail polishes to choose ( cats eye) I will have a practice with the palest one for work. , good price for 8 bottles. And I know there a good quality, as I have other mylee products.

2 July 2026
Mylee logo

Reply from Mylee

Thank you for your lovely review and for continuing to choose Mylee, Stephanie!

We love that your order arrived so quickly and that you're happy with your new Cat Eye Gel Polishes. You'll be able to create so many gorgeous manicures.
.
Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Bond repair treatment didn’t work for me

Unfortunately the bond repair treatment hasn't worked for me. I had very weak, bendy and nails that crack easily. I was really hoping this would save my nails but it didn't. Gutted!
The cuticle oil is lovely though!

24 June 2026
Mylee logo

Reply from Mylee

Hi Brooke,

We are truly sorry to hear that our bond repair treatment didn't work for you. We will share your experience with our internal team. We are glad to know you enjoyed the cuticle oil.

Thank you for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Always happy with service and products.

Always happy with service and products.

1 July 2026
Mylee logo

Reply from Mylee

We're so happy to hear you're consistently pleased with our service and products Kelly. Thank you for your lovely feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good 👌🏻

Been using Mylee nails vanish for nearly a year now and always been great, and I've recently been using the wax which is not too bad.

30 June 2026
Mylee logo

Reply from Mylee

Thank you for your continued support Sarah! We appreciate you.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great purchase

Great purchase. Brilliant service and delivery time

1 July 2026
Mylee logo

Reply from Mylee

Thank you for your lovely feedback, Nicky!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

This is my first time using gel polish

This is my first time using gel polish. My order arrived very quickly and packaged perfectly. I had a start up box and was surprised how easy it was to follow the instructions. I am so pleased with the result. I’ve since ordered more to expand my nail products.

1 July 2026
Mylee logo

Reply from Mylee

Hi Jennifer,

Welcome to the Tribe!

We're so happy to hear you had such a positive first experience! Thank you for sharing your feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Not as tricky to use as you initially think.

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe wraps. A bit tricky doing fingers but I think I will improve so had no qualms in ordering another set.

30 June 2026
Mylee logo

Reply from Mylee

We love that your daughter recommended us, Ali. It's great to hear your order arrived as expected and that you've found our Toe Wraps so easy to apply.

Five weeks on your toes is an amazing result! We're sure you'll be a pro at applying them to your fingers in no time.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Highly recommend

Good quality, super fast delivery, easy to use, loads of tutorials - can't fault Mylee.

1 July 2026
Mylee logo

Reply from Mylee

Thank you for your lovely feedback, Ami! We're glad you found our tutorials helpful.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Last 3 weeks

Love Mylee products, yes they are a little more expensive than some other brands but the that's reflected in the quality and I often get a lot of products in the sale. My gel nails always last 3 weeks, may probably last longer but always itching to change colour after about 2 weeks

1 July 2026
Mylee logo

Reply from Mylee

Hi Allison,

We're so happy to hear you love our products, and your manicures last so long.

Thank you for your continued support and kind words.

Best wishes,
The Mylee Team

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