Mylee Reviews 

3,898
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their top quality, ease of use, and ability to deliver salon-like results at home. Many appreciate the quick and efficient delivery, with orders often arriving promptly and well-packaged. The ordering process is also found to be straightforward, offering a wide selection of products. However, some customers experienced product quality issues, such as items chipping or peeling prematurely, or not lasting as expected. A few people found customer service unhelpful or unresponsive when trying to resolve problems like lost or incorrect deliveries. Additionally, some reviewers reported significant issues with delivery, including delayed, damaged, or undelivered parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the top quality and good value for money,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising products like nail kits,... See more

Order

Users describe ambiguous interactions with order, with many customers praising the quick and easy ordering... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,898)

344 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No happy

No happy I find cheaper

26 June 2026
Mylee logo

Reply from Mylee

Hi,

We always aim to offer high-quality products at great value, but we understand that everyone's priorities and budget are different.

Thank you for trying Mylee,

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent delivery and great quality

Excellent delivery and great quality, easy to apply

12 June 2026
Mylee logo

Reply from Mylee

Hi Claire,

We're so glad to hear you enjoyed the excellent delivery and quality, and found the application easy! Thank you for your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Cannot fault

Always arrives on time. Good quality products. Have used a few times and will keep on doing so

26 June 2026
Mylee logo

Reply from Mylee

Hi Szidonia ,

We are so happy to hear that our products consistently meet your expectations and arrive on time. We appreciate your continued support!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Fab items at a good price

Fab items at a good price

26 June 2026
Mylee logo

Reply from Mylee

Hi Micheala,

We're so glad to hear you found our items fabulous and well-priced! We appreciate your wonderful feedback.

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

great products

11 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your review! We're so pleased to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

Great as always.

Great as always.

1 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your review! We're so pleased to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars
Mylee logo

Reply from Mylee

Hi,

Thank you for taking the time to leave us a review! We're delighted to hear you're enjoying our products.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Lovely gel colours

Love the variety of colours available.

1 June 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your lovely review! We're so pleased to hear you're enjoying our range of colours and the variety we offer.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Nail wraps query

I had a problem with my nail wraps and sent a query to Mylee via WhatsApp. The response was timely and very helpful. Thank you.

25 June 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Ann,

We're so happy to hear our team provided timely and helpful support with your nail wraps. We're pleased that the team were able to help you in such an efficient way via WhatsApp.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

Stop emailing me

Stop emailing me

1 June 2026
Mylee logo

Reply from Mylee

Hi Gabriel,

Please contact our Customer Care team so we can look into this and ensure your communication preferences are updated.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

As always easy to order,goods arrived…

As always easy to order,goods arrived in good time and well packed. Kept well informed of delivery. Not tried goods yet but sure they will be good as always

2 June 2026
Mylee logo

Reply from Mylee

Hi Rachel,

We're so happy to hear your ordering experience was easy and that your goods arrived promptly and well-packed. Thanks for being a valued member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good delivery time

Good delivery time. Great product. The main mail kit is amazing. The gel is really good quality

1 June 2026
Mylee logo

Reply from Mylee

Hi Helen,

We're so glad you enjoyed the product and our delivery! We appreciate your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good variety of colours.

Good variety of colours.
Easy to follow instructions.
Reasonable prices for nail Polish and other items.

23 June 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Sara,

We're so glad you enjoyed the variety, clear instructions, and reasonable prices. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Lots of beautiful colours

Love all the colours and the polish is really good and well pigmented!
I’ve built up a good collection now 😉
Ordering is really easy and I always get an helpful reply if I need to ask any questions!

7 June 2026
Mylee logo

Reply from Mylee

Hi San,

We are so glad you love our polish colours and pigmentation. It's wonderful to hear you're building a great collection and find our ordering easy and support helpful. Thank you for your kind words!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Love the product works well

Love the product works well

21 June 2026
Mylee logo

Reply from Mylee

Hi Linda,

We really appreciate you leaving a review on how much you love the product and how well they work!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good value for money excellent price…

Good value for money excellent price when ordered quality good with plenty of choice

14 June 2026
Mylee logo

Reply from Mylee

Hi Linda,

We're glad you enjoyed your experience and found great value in our choices. Thank you!

Best Wishes,
The Mylee Team

Rated 5 out of 5 stars

Great products

Great products, amazing quality haven’t found better

1 June 2026
Mylee logo

Reply from Mylee

Hi Terrie,

We're so happy you love our products. Thank you for your feedback, we really appreciate it.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, great products

16 June 2026
Mylee logo

Reply from Mylee

Hi,

We're glad you enjoyed your experience. We appreciate your positive feedback on our delivery and products.

Best wishes,
The Mylee Team

Rated 3 out of 5 stars

Bad packaging and delivery

Ok other than, delivery which apparently failed to deliver even though I was in, I guess they just got lost. Redelivered but packaging as poor so all squashed and battered. Not nice when you're giving it as a present.

15 June 2026
Mylee logo

Reply from Mylee

Hi Jim,

We're sorry to hear about the delivery issues and the condition of your item, especially since it was a gift. I have sent you a request for more information, as I can't find an email from you regarding this with the email address provided.

Best wishes,
The Mylee Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look