MyInvestor Reviews 

4,708
TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

At first, I had some doubts about the commission and wondered whether the offers would be slightly more expensive so they could earn a higher commission. However, it turned out to be exactly the o... See more

Company replied

Rated 2 out of 5 stars

Any investor needs a good customer service in whichever platform they invest. Myinvestor has very poor customer service. None of the requests that I had where answered, neither through phone or email.... See more

Company replied

Rated 5 out of 5 stars

I've been with this bank for three years and I'm very happy with the wide range of investment products available, the low fees on index funds, and the ease of use of the app. It's perfect for investor... See more

Company replied

Rated 1 out of 5 stars

Very bad. Bad customer service. Very slow at buying/selling stocks to update on account. Even confirming a buy, it doesn’t show until next day. Now 3 times rejected, calling customer service…making me... See more

Company details

  1. Investment Service

Written by the company

Somos MyInvestor, un neobanco experto en inversión con una misión: ayudar a nuestros clientes a gestionar su patrimonio, ofreciendo los mejores productos y condiciones. Somos 100% digitales, pero la seguridad es nuestra prioridad. Estamos supervisados por el Banco de España y la CNMV, y tu dinero está garantizado por el Fondo de Garantía de Depósitos Español. Ofrecemos cuenta corriente, tarjetas y transferencias (zona SEPA) sin comisiones ni condiciones. Comercializamos hipotecas que no te obligan a contratar productos añadidos y tenemos la oferta más exclusiva de productos de inversión: fondos, acciones, ETF, carteras indexadas (roboadvisor), planes de pensiones, crowdfunding inmobiliario. Entre nuestros productos estrella destacan los indexados de Vanguard, sin mínimo de inversión. Te ayudamos a formarte en materia de educación financiera para que pongas tu dinero a trabajar y alcances tus metas. Estamos respaldados por Grupo Andbank, El Corte Inglés Seguros, AXA España y varios family office.


Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(4,708)

1,568 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Customer Support

This is supposed to be a trustworthy company, but the customer support is extremely bad. Transferring a few mutual funds to myInvestor from a different bank is a pain, I don´t want to think how it can be if you try to do it the other way round and not give them funds but take funds out. I started the process of moving a few mutual funds from Bankinter to myInvestor over a month ago and I'm still waiting, they just don´t answer the emails or they answer them two weeks later, you call the customer support center and they just don´t know what you are talking about, they don't know what is the status, nothing at all. Consider this reality before you decide to move your funds, even if it's a serious company - not a scam - imagine that you need contact them for something urgent, it will simply not work. I'm looking for an alternative bank to myInvestor, I just can´t rely on a bank like this.

11 July 2023
Unprompted review
Rated 4 out of 5 stars

Nice neobank

Nice neobank. It has a wide variety of investment funds and pension plans with low fees (including Vanguard ones).
The only thing I miss is that the contact center is just through the web.

28 April 2023
Unprompted review
MyInvestor logo

Reply from MyInvestor

We will work to improve the customer experience in our contact center. Thank you for your review, Miguel.

Rated 5 out of 5 stars

Nice neobank good for savers and private investors

Good savings rate and ample fund supermarket. Former client of Finanbest before their acquisition, and preferred that to Indexa or Finizens, that were loaded with high duration risk at the end of the 0 rates period and suffered the foreseeable pain, while Finanbest didn't.

27 April 2023
Unprompted review
Rated 1 out of 5 stars

No lo recomiendo para No Residentes

Mi marido y yo tratamos de obtener una hipoteca como no Residentes y hemos tenido una experiencia malísima. El departamento que gestiona las hipotecas fue muy profesional, el de apertura de la cuenta fue nefasto. No lo recomiendo en absoluto si no vivís en España.

My husband and I were trying to obtain a Non-resident mortgage to buy a house in Spain and had a really bad experience. We couldn't open the account after spending a lot of money in a lawyer to get my husband's NIE and to understand Spanish tax system for Non Residents. Don't waste your time with this "neobank" if you don't live in Spain.

24 March 2022
Unprompted review
MyInvestor logo

Reply from MyInvestor

Querida Nuria,
Lamentamos mucho las molestias. En el caso de clientes no residentes, la documentación que se exige por normativa bancaria es elevada y el proceso puede prolongarse más de lo que nos gustaría.Estamos trabajando para agilizar los trámites y mejorar los procesos. De nuevo, sentimos las molestias.

Rated 5 out of 5 stars

Cartera indexada Metal

Espectacularmente buena la rentabilidad de la cartera indexada Metal. 100% renta variable global con costes bajísimos y 0,15% comisión gestión / rebalanceos

14 April 2021
Unprompted review
Rated 1 out of 5 stars

Review from their Chief Investment Officer

The new Chief Investment Officer of this company has seen fit to leave derogatory comments on various review sites, which were both untrue and extremely damaging.
We therefore wish to have a right to reply as we have done absolutely nothing wrong. We would like this matter addressed at the earliest opportunity.
It is not acceptable to not get what you want, threaten to libel a company, still not get what you want and then leave shocking reviews. Appalling behaviour from a person who is supposed to hold a senior position of trust, integrity and responsibility.
This individual has likened my company to the mafia, which is an abhorrent thing to say.
If the review on my company is removed, I will reconsider this review.

12 February 2021
Unprompted review
Rated 1 out of 5 stars

Customer service is horrible

Customer service is horrible. You would think that a company would be interested in gaining clients - especially one that is clearly a start up. I emailed to tell them that I wanted to use their services to invest 15,000 of my savings and I never heard back. I was basically begging them to accept my money. If it was like this from the beginning, I don't even want to know what it would have been like as a paying client. Go to Indexa Capital if you want better and more reliable customer service!

29 July 2020
Unprompted review
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