MyInvestor Reviews 

4,707
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

At first, I had some doubts about the commission and wondered whether the offers would be slightly more expensive so they could earn a higher commission. However, it turned out to be exactly the o... See more

Company replied

Rated 2 out of 5 stars

Any investor needs a good customer service in whichever platform they invest. Myinvestor has very poor customer service. None of the requests that I had where answered, neither through phone or email.... See more

Company replied

Rated 5 out of 5 stars

I've been with this bank for three years and I'm very happy with the wide range of investment products available, the low fees on index funds, and the ease of use of the app. It's perfect for investor... See more

Company replied

Rated 1 out of 5 stars

Very bad. Bad customer service. Very slow at buying/selling stocks to update on account. Even confirming a buy, it doesn’t show until next day. Now 3 times rejected, calling customer service…making me... See more

Company details

  1. Investment Service

Written by the company

Somos MyInvestor, un neobanco experto en inversión con una misión: ayudar a nuestros clientes a gestionar su patrimonio, ofreciendo los mejores productos y condiciones. Somos 100% digitales, pero la seguridad es nuestra prioridad. Estamos supervisados por el Banco de España y la CNMV, y tu dinero está garantizado por el Fondo de Garantía de Depósitos Español. Ofrecemos cuenta corriente, tarjetas y transferencias (zona SEPA) sin comisiones ni condiciones. Comercializamos hipotecas que no te obligan a contratar productos añadidos y tenemos la oferta más exclusiva de productos de inversión: fondos, acciones, ETF, carteras indexadas (roboadvisor), planes de pensiones, crowdfunding inmobiliario. Entre nuestros productos estrella destacan los indexados de Vanguard, sin mínimo de inversión. Te ayudamos a formarte en materia de educación financiera para que pongas tu dinero a trabajar y alcances tus metas. Estamos respaldados por Grupo Andbank, El Corte Inglés Seguros, AXA España y varios family office.


Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(4,707)

1,566 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the first time I've bought…

This is the first time I've bought funds on MyInvestor and I found the process very quick and easy.

6 May 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

We really appreciate your feedback! At MyInvestor, we work hard every day to ensure that all your operations are clear and simple to complete.

Rated 5 out of 5 stars

ideal for managing automated portfolios…

ideal for managing automated portfolios and automated contributions

13 January 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Hello! Thanks for the positive review. Providing exactly what you need is our top priority. Thank you for putting your trust in us!

Rated 4 out of 5 stars

They've really improved the app and…

They've really improved the app and customer service; I think it's a bank with a solid future, and it's a good fit for my investment profile. I believe they should expand their product offerings to include international bonds and improve response times for ETF trading.

3 May 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Thank you for your feedback. We are glad you’re noticing the improvements. We continue to work toward providing a more solid experience and better service. Your opinion helps us keep improving.

Rated 4 out of 5 stars

They improve slowly but surely

29 April 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Hello! Thanks for sharing your MyInvestor experience with us. We strive every day to make things easier for our customers.

Rated 5 out of 5 stars

A good option to get started buying and…

A good option to get started buying and managing stocks. They might not have the best app, but the website is really easy to use.

24 April 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Hello! Thank you for your rating. We're so glad to hear your experience was just what you wanted. Thanks for choosing us!

Rated 3 out of 5 stars

There is no option to see the variation…

There is no option to see the variation of the amount of your investment in a chart

14 April 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Hello! Thank you for leaving your review about MyInvestor. We greatly appreciate your suggestion. Thank you for helping us improve!

Rated 5 out of 5 stars

amazing good

amazing good. I want to start investing and after some other banks this became my favourite. Easy, clear, low comission (maybe not the lowest lowest but good for me) and acces to lots of diffrent product.

I highly recomend it to start

9 April 2026
Unprompted review
MyInvestor logo

Reply from MyInvestor

Hello! We really appreciate your great feedback. Fulfilling your needs is our top priority. Thank you for trusting us!

Rated 1 out of 5 stars

Avoid this company at all cost!

Avoid this company at all cost!

They are scammers. I created the account a month ago and transferred money. I've been trying to get my money back since then.

It always fails, it won't let me invest that money or take it out of Mylnvestor to my personal account. The worst thing is that I've called them several times and even they can't unlock it... It's a complete shame, not even they have control over their platform.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer support

Three months later, I still haven't been able to register an account despite numerous emails and phone calls. The support team is terrible. They tell me they can't do anything over the phone and that I need to send emails. The emails are ignored and go unanswered. This bank is clearly not worth trusting, and I'm glad I didn't stay with them.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company - they have terrible customer service and make it super difficult for you to close your account

I'm trying to cancel my account with them for MONTHS. In order to cancel, you need to find information in their FAQ website, then, you need to send them an email with docs you need to fill in, plus ID. Up to that point, it's acceptable (although they should have a button on the website to process the cancellation instead). However, that goes into an email inbox that is not monitored/is not allowed to send replies (and I only learned this after calling their contact centre). It turned out that their guidance indicated you should provide your other bank account to receive the balance of the account you're closing - but that wasn't true! Over the phone you learn that you need to transfer all balance yourself, making it zero - but of course that customer service email was not allowed to reply so they never told me - I had to call support and discover myself! On top of that, they take a long time, then you get more interest in the account, and again they can't proceed because the balance is no longer zero!
My account is still not closed _ I started the process in November and we're now in February.

Avoid this company at all costs!

5 February 2026
Unprompted review

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