Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
Company replied
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
Company replied
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just started using it so far so good…
I just started using it so far so good the jars were a lot smaller than I expected your advertising shows people holding up large jars
22 July 2026
Unprompted review
Reply from MyHiRelief
Hi Dean,
Thank you for your 5-star review! We're glad to hear that you’ve just started using Total Relief and that your experience has been positive so far.
We also appreciate your honest feedback regarding the jar size shown in our advertisements. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
Our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
Thank you for giving Total Relief a try and for sharing your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product delivered in time
Product delivered in time. Product appears to give relief.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Carol,
Thank you for your 5-star review! We're delighted to hear that your order arrived on time and that Total Relief appears to be providing you with comfort.
We appreciate you sharing your experience with us and hope the product continues to support your wellness journey. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The cream relieved the pain!
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Linda,
Thank you for your review! We're delighted to hear that Total Relief has helped relieve your pain and provided you with comfort.
Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' wellness journeys.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product seems to work but you…
The product seems to work but you charged me more than the price that was quoted three times that I ordered product.
14 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gayle,
Thank you for sharing your feedback. We're glad to hear that Total Relief seems to be helping, though we understand how concerning it is to believe you were charged more than the quoted price.
We'd appreciate the opportunity to review your order and clarify the charges. In some cases, differences may be due to the selected bundle, applicable taxes, shipping protection, or optional add-ons chosen during checkout.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Odette,
Thank you for your review! We're pleased to hear that Total Relief has been helping to ease your discomfort.
We appreciate you taking the time to share your experience. Your feedback is valuable to us and helps us continue improving both our products and customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Communication was prompt & courteous
Communication was prompt & courteous
26 July 2026
Unprompted review
Reply from MyHiRelief
Hi Samantha,
Thank you for your 5-star review! We're delighted to hear that you found our communication prompt and courteous.
Providing timely, friendly, and helpful support is something our team strives for every day, so your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Very quick relief
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Larry,
Thank you for your 5-star review! We're delighted to hear that Total Relief provided you with very quick relief.
Your feedback means a great deal to our team and encourages us to continue providing products that help our customers find comfort when they need it most.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Pretty rapid delivery after order
Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and gates are locked on weekends. They continue to deliver on those times, usually tossing packages through fence enclosure! Unable to communicate with drivers!
26 July 2026
Unprompted review
Reply from MyHiRelief
Hi Cathie,
Thank you for your review! We're pleased to hear that your order arrived quickly.
We appreciate you sharing your concerns regarding the delivery experience with the carrier. We understand how important it is for packages to be delivered safely and at appropriate times.
While deliveries are handled by our shipping partners, we take this type of feedback seriously and will share your comments with the appropriate team for review. We also recommend reaching out to our support team if you experience any further delivery concerns so we can assist.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Total Relief actually works
Total Relief actually works. I have had neuropathy in my feet and shoulder for more years than I can remember..Since using TR, the burning, pain and itching is GONE. My family is even buying it for me, to make sure I don't run out....Thank you for a Real Ligit Product
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rita,
Thank you for your wonderful 5-star review! We're thrilled to hear that Total Relief has made such a positive difference for you and that you've experienced relief.
It means so much to us to know that your family believes in the product enough to make sure you never run out. Your trust and kind words are incredibly encouraging to our entire team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Order arrived quickly
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lisa,
Thank you for your 5-star review! We're delighted to hear that your order arrived quickly.
We truly appreciate you taking the time to share your experience. Providing prompt delivery and a great customer experience is always our goal.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Customer rep.
The customer representative was courteous and professional .
Ariz was a credit to his position.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Stephen,
Thank you for your 5-star review! We're delighted to hear that Ariz provided you with courteous and professional service.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with Ariz. Recognition like yours encourages our team to continue delivering the high level of support our customers deserve.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The only muscle cream.that provides…
The only muscle cream.that provides relief
22 May 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping you.
Your kind words mean a great deal to our team and encourage us to continue providing products that help our customers feel their best.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I bought HiRelief for my mother's…
I bought HiRelief for my mother's shoulder; I knew this would help her, since I had used this for myself a few years back. She couldn't believe the relief after she applied it to her shoulder; I told her all the other places she can benefit from with this cream, she now uses it on her hands, knee, and neck and shoulder. She & myself have recommended HiRelief to some family members & they love it too! We just recently bought 2 & got 1 free, what a deal! We will never be without this cream, but will be without all the pain! Thank you, it truly is a miracle in a jar! Ordering is easy and shipping is about 1 1/2 weeks,but totally worth it.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Yvette,
Thank you for your wonderful 5-star review! We're thrilled to hear that Total Relief has helped both you and your mother find comfort and that she has experienced relief.
It means so much to us that you've shared your experience with family members and that they have also been enjoying the benefits of Total Relief. Your trust, recommendations, and continued support are the greatest compliments we could receive.
We're also delighted to hear that you found ordering easy and were pleased with the Buy 2, Get 1 Free offer. Thank you for making MyHiRelief a part of your wellness routine.
We truly appreciate your support and wish you, your mother, and your family continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is great but the size of…
The product is great but the size of the jar is way smaller than I expected. Don't know if I can order anymore b/c of this.....
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Phillis,
Thank you for your 5-star review! We're delighted to hear that you're enjoying Total Relief and that it's been working well for you.
We also appreciate your honest feedback regarding the jar size. We understand it may have been smaller than you expected, and your comments are valuable to us. Please know that our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
Thank you for choosing MyHiRelief. We truly appreciate your support and hope to continue serving you in the future. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Fast and easy to use the web app.
2 July 2026
Unprompted review
Reply from MyHiRelief
Hi Raymond,
Thank you for your 5-star review! We're delighted to hear that you found our website fast and easy to use, and that your overall experience was a positive one.
Your feedback means a great deal to our team and encourages us to continue providing a smooth and convenient experience for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It appears your product work
It appears your product work, but I will know better after using it only 4 days
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Karen,
Thank you for your review! We're glad to hear that your initial experience with Total Relief has been positive so far.
We appreciate you giving the product a chance and taking the time to share your early feedback. Many customers find that results can vary, and continued use as part of a regular routine allows you to better evaluate how the product works for you.
We hope you continue to have a positive experience and appreciate your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I found the cream works okay.
I found the cream works okay.
I haven’t used the knee massagers yet.
I did contact customer service and they were very quick getting back to me with the information I requested.
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pamela,
Thank you for your review! We're pleased to hear that you found the cream helpful and that our customer service team was able to quickly provide the information you needed.
We appreciate you taking the time to share your experience. We hope you enjoy using the knee massagers as well and continue to have a positive experience with your MyHiRelief products.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Just started to use it but don’t have too much experience with it yet
I just started using the product but so far I am happy with the experience
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Linda,
Thank you for your review! We're happy to hear that your initial experience with Total Relief has been positive so far.
We appreciate you giving the product a chance and taking the time to share your early feedback. We hope you continue to enjoy using it and look forward to hearing more about your experience as you incorporate it into your routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It’s very helpful
It’s very helpful ! I use it daily it helps letting me stand with out the pain ! The only thing I find a bit irritating is you showing large containers on the commercials but don’t get me wrong even though that’s somewhat frustrating I will continue to use this as it doesn’t matter what size it really is it helps !
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jeanele,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping you.
We also appreciate your honest feedback regarding the container size shown in our advertisements. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
Our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This order came a little qicker than my…
This order came a little qicker than my first order so that is an improvement.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Dave,
Thank you for your review! We're pleased to hear that your latest order arrived more quickly than your first and that you've noticed an improvement in our delivery experience.
We appreciate your patience and your continued support. Feedback like yours helps us continue improving our shipping and service for all of our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.