MyFlowers 

Five stars 🌟

Great quality flowers, great service with a quick delivery. No faults & no complaints.

Fast delivery and flowers looked amazing!

Beautiful flowers, thank you 🥰

I was so impressed about your after sale service. The way and manner you people followed up about your sale. I have bought a lot of products and services, yours is topnotch. Please keep it up. Regards
Esan

Purchase order number = s10112383

I purchased through this company on Saturday night and I was lured in by the next day delivery service. This is the only reason I chose them. Come Sunday I check my emails late in the day to see that they haven't been able to attempt delivery because of the courier aspect. So, the reason I choose them is for the service that they provide, which they couldn't provide.

They don't provide the service that you pay for, and they only communicate via email.

If you're not wanting next day delivery, even though that is why you choose them, and if you don't want a customer service, then choose this company

I received my flowers on time my partner luv them ,they were prefect well presented as for the packaging was out standing it was all professionally done 100% highly recommended

I ordered from this site for my partner. The website was easy to follow . The flowers arrived in a beautiful box and they was fresh . I will defintely be ordering from rhis site again .

Order some roses and they were perfect and arrived within 24hrs of ordering 👌 highly recommend.

I had an extremely disappointing experience with this company and would not recommend them.

I ordered flowers with same-day delivery and paid an extra £15 for the express service, which stated they would be delivered between 9:00 am and 12:00 pm. Unfortunately, they failed to deliver them on the promised day and instead delivered them the following day, after we had already left the cabin.

As soon as I was informed that the delivery would be late, I contacted the company multiple times to cancel the order. I made it very clear that we would no longer be at the cabin and that there would be no point delivering the flowers the following day. Despite this, my cancellation requests were ignored, and they went ahead with the delivery anyway. To this day, I have no idea who actually received the flowers.

To make matters worse, the flowers that were delivered were not the ones I had ordered, meaning I paid for the wrong product as well as a delivery service that wasn’t honoured.

I then contacted the company several times requesting a refund for the failed same-day delivery, the incorrect flowers, and the fact that they ignored my cancellation requests and delivered the order after we had left. Every request for a refund was ignored.

This experience showed a complete lack of customer service and accountability. I paid extra for a guaranteed service that wasn’t provided, received the wrong flowers, had my cancellation requests ignored, and was then ignored again when I asked for a refund. I will not be using this company again and would strongly advise others to think twice before ordering from them.

They delivered my package so fast and no delay

Amazing flowers. Brought from here a few times for my girlfriend. Flowers take ages to die. Amazing. Fast delivery. 100% recommend

Ordered on the morning of 1st August for same day delivery before 6pm. £61.22. Order S10111801.

Nothing turned up. My girlfriend sat in the house all day waiting for it. I tried the phone, I tried email, nobody got back to me. The app just threw an error every time I opened the order so I couldn’t even see where it was.

Then at about 4am the next morning I got a WhatsApp with a Royal Mail tracking link. Looked at the tracking and it says the sender didn’t hand it over until 23:42 on the 1st. That’s nearly six hours after the delivery window I’d paid for had already closed. And it went Tracked 24, which was never going to arrive that day anyway. So same day delivery was never on the cards.

They also promise on their site, and in their own terms, that they send you a photo of the bouquet before it goes out. Never got one. If I had, I’d have realised by teatime that nothing had been made up and I could have sorted something else out. That’s the bit that annoys me most.

When I did finally complain on WhatsApp I got told that department can’t deal with complaints and was given a different email address.

Asked for a full refund back to my card and cancelled the subscription I’d signed up for the same day. Will update this once I know how it goes

Update: Update: After posting this, Paul from the QA team contacted me directly on WhatsApp, apologised properly, cancelled the subscription and refunded the full amount to my card, all within a few hours and with no argument. I’ve had written confirmation of both.

The bouquet did arrive the following day and I’ll be fair, it was packaged really well and my girlfriend liked it a lot. It did look smaller than I expected for the price, and they did not send a photo before shipping, but the quality itself was good.

The original problem shouldn’t have happened, and same day delivery clearly wasn’t possible given the item wasn’t posted until 23:42 that night. But once it reached the right person it was sorted properly and quickly, and that counts for something. Raising my rating to reflect how it was handled.

Did not receive order. No communication. SCAM ALERT.

Absolute scam!! I paid over 100£ for flowers plus 15€ expres delivery fee to be delivered in 3 hours and its now 4 days and still no delivery!!!! And they wont refund me!!!!

Appalling service. Was told that guaranteed the same day.Delivery only to be cancelled three hours later. Instructed to reply to an email sent with no reply received proceeded with messaging.The whatsapp help only to be told to email a different email address. A total of three messages sent requesting my order to be cancelled due to my requirements not being met.

All within the company's working hours and no reply received.

My flower always have managed to deliver my orders right on time with precision and i haven’t come across another company that delivers right when they need to like them!!

Delivered late. Not enough flowers for the free vase - which is plastic. Received them Monday evening and in the bin by Friday evening as they were in a sorry state. Avoid. 1 star given for the cardboard packaging.

Update: Paul at Myflowers arranged for a complimentary redelivery of flowers. I was kept uptodate with despatch and delivery and the flowers are lovely, therefore the rating has been amended to reflect this. I will review again around the 7 day mark.

Great selection, good prices. Customer service is also great.

I’ve never experienced such poor service. The delivery times are falsely advertised, and the company completely failed to deliver when promised. I ordered based on the stated delivery timeframe, only to be left waiting with no communication and no explanation.

When I contacted customer service, they were unhelpful and did nothing to resolve the issue. If you advertise a delivery date, you should be able to meet it or at least proactively inform customers of delays. False advertising creates false expectations, especially when flowers are being sent for important occasions.

I would not recommend this company to anyone. The unreliable delivery, lack of communication, and disappointing customer service made this a frustrating experience from start to finish. Save yourself the stress and order from a florist that is honest about its delivery times and values its customers

Very horrid company