MyFlowers 

My first time using this company. Ordered flowers for my daughter’s graduation. I placed the order 2-3 weeks in advance to be delivered on time. I normally always check reviews online before using a new service/business and this time I totally forgot. My mistake. So I decided to check trust pilot reviews 2 days before delivery was due and I didn’t want to risk the flowers not arriving or being late so I reached out to them on several platforms as I had zero confirmation of my order or delivery since I paid. I messaged them and told them I desperately needed the flowers on time for an important celebration and I did get several replies and they did provide me with a tracking number and assured me my flowers would be delivered on time, so for that I can’t complain about. However, I do wonder if I didn’t reach out to them to chase it - maybe they would have arrived late based on the bad reviews here?

The flowers arrived on time and the packaging was beautiful. The flowers were dehydrated somewhat but I did manage to revive them.

I feel like this company has so many bad reviews regarding delivery/customer service which is a shame because if they could sort all this out, they have the potential to be a great business because the flowers are pretty and the packaging is great! Hope things improve for this business 👍🏼

*If the business took the time out to respond to all messages (and not just the good ones) it would help with the bad reviews

Updated-
26/7- 3* - The myflower team have taken a further look into the case and have applied a full refund. Overall the service could be improved however I do appreciate the willingness to try and resolve the issue.
25/7- 1* - Absolutely appalling service – I shall not order from MyFlowers
I ordered flowers for same-day delivery on 22 July, specifically because the site advertised and confirmed same-day service. That was the entire reason I chose them.
At 11:11 I was finally told delivery that day was not possible – three hours after placing the order. This completely prevented me from cancelling within their stated 30-minute window. I immediately requested cancellation (within two minutes of their message). They still forced me to jump through extra hoops, asking me to email again later in the afternoon. I did so promptly.
Despite this, they went ahead and dispatched the order anyway. When it arrived, the product was not the medium size I ordered – a clear misrepresentation. On top of that, I was overcharged: the correct total should have been £43.11, yet my card was charged £51.11.
Their response? They refuse a full refund because the order was “fulfilled and delivered” and the items are perishable. Their only offer is a refund of the delivery fee plus a pathetic 10% partial refund. This is after they failed to deliver as advertised, failed to communicate in time for cancellation, delivered the wrong size, and overcharged me.
Advertising a same-day service you cannot reliably provide is misleading. Hiding behind a 30-minute cancellation policy when you only notify customers hours later is cynical. Delivering the wrong product and refusing to make it right is pure contempt for the customer.
I will never use this company again. Poor communication, broken promises, product mismatch, overcharging, and zero willingness to resolve the issues they caused. Absolute disgrace.

If I could do a minus Ten stars I would…

Absolutely appalling service,, in my whole life have never used such a useless service as My Flowers

I initially ordered flowers two weeks ago for an unwell relative I paid premium rate and the flowers arrived 3 days late after going around the Uk in a battered pink box.
Flowers arrived dead,, very upsetting..

I sent a photo and after a week of complaints and exchanges emails I reluctantly agreed to give My Flowers another chance to send a replacement bouquet..

These flowers were due to be delivered yesterday,, and surprise surprise they haven’t even turned up, so have now requested a refund..

I wouldn’t recommend this company to anyone,, they should be out of business , they have ignored my requests for a refund so will report them to Trading Standards ,,,

I would not recommend this company to anyone at all..

Terrible service, terrible customer service, do not use..

Just an update today on my review,,, apparently my delivery (the second one) didn’t happen due to a “technical problem” so I requested a refund..

However unfortunately “in my circumstances” whatever they are I’m not allowed a refund, which I am entitled to after a delivery of dead flowers, then a no show of a replacement..

I now have to agree to a third attempt which I really am not hopeful about ????

Second review for this company. My advice is to avoid completely. My first review was when I ordered the flowers paying for same day delivery and a helium filled balloon. No delivery was made till the following day. No balloon and a bunch of flowers that would have cost less than £10 which were wilting. The issue is contacting them they don’t take phone calls. They send what’s app messages saying they are busy, followed by they are sorry saying the manager will make contact to resolve. This does not happen. It’s really disappointing when money is paid upfront for a service and you don’t get anything you paid for. The company is a sham taking money upfront for goods that don’t arrive and certainly are not what they advertise. My flowers you ought to be ashamed of yourself.

I wasn't sure to start with. I had left it a wee bit late to order a gift for my son's partner who had just finished her degree that day. Ok there was some confusion over same day delivery which the company told me they couldn't fulfil after I had paid for and placed my order. A bit naive on my side, the company is in London and I wanted a delivery to Portsmouth! The flowers and gift arrived early the next day, Royal Mail tracked as promised and within the time frame stipulated. The flowers were very fresh looking and a large volume of them!! The extra gift of a cuddly giraffe was larger than it looked on the picture and super cute! I really appreciated being able to use Whatsapp to communicate with the company who always answered my questions immediately and fully. I'm sorry for all the negative and damning reviews posted. My experience was super excellent and I wish to thank them for a great experience!

Flowers were stunning and the courier was very helpful, do recommend, great service

First delivery spot on,
Second - the flowers died in 2 days and they change your order without informing you.
Third - never arrived. Payment taken
Be careful with this company. Don't buy
Because it is subscription, 4 th payment taken. Will see if I will get this one delivered. It's like a lottery for now.
Update- 4th order arrived. Will call it extra mini bouquet for 39£. 10cm wide. Have photos, can't attache here
Will call it scamm. 100%

I ordered flowers for my aunty after the passing of her husband. I placed the order at 8:30am and paid £39, including an extra £9 for same-day delivery, but the flowers were never delivered that day.

To make matters worse, there was no customer service phone number to call—only WhatsApp and email. Every time I contacted them, I was simply fobbed off with excuses rather than being given a proper resolution.

The flowers finally arrived the following day. When my aunty sent me photos, I was shocked. The arrangement looked nothing like the one advertised on the website. It consisted of what looked like only four flowers, despite the website showing a much fuller bouquet. The listing also stated that a free vase was included, but the “vase” was nothing more than a cheap plastic container.

I have repeatedly complained via both WhatsApp and email, providing photographic evidence comparing what was advertised with what was actually delivered. Despite this, they continue to dismiss my concerns rather than taking responsibility or offering a satisfactory resolution.

For £39, I expected a professional service and a bouquet that resembled what I had paid for. Instead, I received late delivery, poor-quality flowers, and terrible customer service.

I would not recommend this company. Paying extra for a service that wasn’t provided, receiving a product that bears little resemblance to what was advertised, and experiencing such poor customer service has been extremely disappointing.

Wish I could upload the pictures.

Ordered some flowers for my friends 60th wedding Anniversary wanted same day but was messaged on WhatsApp telling me they could only deliver the next day due to
Stock etc.
Communication is awful and more or
Less was told to
Stop messaging by them.
I still do not know
if they have been delivered or If it’s a scam.
So disappointed.
It also said they send a photo of flowers before they send them- they did not!!!!
I am wary of asking my friend if she recieved them as i’m so embarrassed.
Also .no order or ref number to refer to.
Emailed someone to get the same generic don’t keep messaging.
Not the most expensive bunch of flowers but expensive all the same.
Amount still pending in my bank account.

Ridiculous service worst site iv ordered flowers from charged me for fast delivery which was meant to be between 3pm-6pm then when I spoke to them told me it would come by 9pm still at 10:30 pm nothing has been delivered avoid this site if ur looking for speedy delivery!!

Absolutely avoid! This company is a scam and would not encourage anyone to use them.
Ordered flowers then they called to say can not be delivered same day. Agreed a refund and 4 weeks later still waiting. Duplicate messages from customer service and finance teams saying refund “being processed”
Bank have been informed and have pursued a chargeback and have also been advised to involve police as clearly a fraudulent platform.
Not one to complain but have a moral right to warn people that this is a cash generating business that does not deliver and you are left fighting to get a refund.
Would absolutely avoid and look at far more reputable websites.

I would not to even give them a 1 star avoid this company They gas light you and then you don’t have contact only what’s app or email. Then they said we offer you £15 off your next order that is over £40. I said no I will never order from you again.

Extremely disappointing experience. I placed an order and received no dispatch confirmation, no tracking information, and no communication whatsoever. I've tried contacting customer service and have been met with silence.
For a company selling flowers, where timing is crucial, this level of service is unacceptable. Customers should not have to chase basic updates after placing an order.
Unless this issue is resolved immediately, I will be disputing the payment with my credit card provider. Based on my experience so far, I cannot recommend this company.

Horrible services, I pay 50 pink roses and I get 28 yellow withered and horrible ones I do not recommend I ordered medium roses and I received small and another color and as a number 28, who makes a bouquet of 28 roses? I do not recommend!!

They never delivered and refused to give a refund

Awful flowers. Truly gutted when my parents 60th anniversary flowers turned up for them like this. Flattened. No water. Thankfully they let me know and I quickly ordered from another florist. They are stalling on a refund. Shame I can’t show you the picture. They looked like someone had been cutting back and deadheading in the garden.

I was discussed by the way this company runs its business and offers free deals then negate on them and still charge you full price.i paid extra for a sameday delivery and was offered a free vase.
Once my money was taken they wrote to me on watsapp almost straight away to say they couldn't deliver that day. I paid 41.00 pounds for 12 wilted flat flowers delivered in a enveloped box. A day late and them after several attempts to cancel them they closed the chat on watsapp. No refund of my same day 8.00 pound and ignored my complaint.
Don't use this company you will not get what you order when you want it.shocking after care service and total mistrust of them I've told everyone I know dont use them .

An absolutely terrible experience from start to finish. I ordered multiple items for an important birthday, including an XL floral arrangement with specific add-ons. Instead, a small arrangement was delivered, the add-ons were completely different from what I ordered, and the gift included a soft toy and chocolates for someone who is lactose intolerant.

When I contacted customer service, I was told they couldn't deliver the balloons because they were a "safety hazard." If that's the case, it's hard to understand why balloons are offered as an option in the first place.

What made the experience even worse was the customer service. After numerous emails and messages trying to resolve the issue, being thrown back and fourth between whatsapp and email, the communication suddenly stopped. My concerns were ignored, and I was left without a satisfactory resolution.

This was one of the worst customer service experiences I've had. Based on my experience, I would not recommend this company, and I'm now considering escalating the matter to the relevant ombudsman or consumer protection body. STAY AWAY.

Both of my orders were placed for same day delivery and actually arrived 2 days late each time. If that's typical, the "95% on-time delivery" stat on their website doesn't reflect reality.

I also ended up with two active subscriptions on one account by mistake. Getting it fixed was a fight - app chat and WhatsApp went unanswered for days, then I got conflicting answers depending on the channel. One email even demanded I repay a 30% discount before cancelling, with payment links to a domain that wasn't a genuine Stripe or MyFlowers address.

WhatsApp support in particular was dismissive - short, generic replies with no real ownership of the mistakes. It took repeated emails and quoting their own terms back at them before anything got resolved.

Think twice before subscribing, and don't expect deliveries to arrive when promised.

Fraudulent company please avoid as they will take your money