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Fahlo Reviews 9,509

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express their enjoyment in tracking animals and supporting conservation efforts through their purchases. Many find the bracelets beautiful and a meaningful gift, appreciating the educational aspect of learning about wildlife and their journeys. The accompanying app is frequently praised for its engaging content, providing updates and information that enhance the overall user experience. However, some customers encountered issues with their orders, such as delays or problems with tracking functionality, including animals no longer being trackable. A few reviewers also expressed dissatisfaction with customer service regarding these tracking issues, particularly concerning policies about replacement animals or the duration of tracking guarantees.

What people talk about most

Product

Users describe positive interactions with the product, often expressing delight in tracking animals and... See more

Application

Reviewers mention positive feedback about the app, with many expressing satisfaction and calling it "amazing"... See more

User experience

Customers consistently note positive experiences with the user experience, finding it fun and engaging to... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a desire to reorder... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a beautiful Company & Concept! Never thought buying cute bracelets could be so fun & help the environment in some way!!! Absolutely love tracking Turt Reynolds- and can’t wait to get more Jewelry... See more

Rated 5 out of 5 stars

I love being able to support animals with something as simple as a bracelet. I usually find myself devastated over the state of the world but too overwhelmed to know how to change it— being able to tr... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

love Fahlo

I absolutely love Fahlo, me and my kids, love tracking the animals and reading the updates

16 June 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

Disappointed, says my animal has traveled when I look to see the progress the date does not change it is the same date when I bought the bracelet.

6 June 2026
Unprompted review
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Reply from Fahlo

Hi Nicole,

Thank you for your feedback. We’re sorry for any confusion regarding your animal’s updates. Tracking data is provided by our nonprofit partners and update frequency can vary depending on the species, the animal’s location, and when the tracker is able to successfully transmit a signal.

We’d be happy to take a closer look at your specific animal and tracking experience. Please email us at cx@myfahlo.com so our team can assist further!

- Bailey

Rated 5 out of 5 stars

this is the coolest little app

this is the coolest little app, i have ever had. i love how they tell you facts about your animal, the mileage it goes etc. definitely worth it. it also goes to a great cause!

13 June 2026
Unprompted review
Rated 2 out of 5 stars

Once your animals tracker falls off you…

Once your animals tracker falls off you cant get a new animal,you used to be able to.its still a cool app though

13 June 2026
Unprompted review
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Reply from Fahlo

Hi Maliyah,

Thank you for your feedback and for supporting our mission! We understand how disappointing it can be when an animal’s tracker stops transmitting. Our current policy guarantees tracking for at least 6 months from activation. We’ve implemented this policy to help ensure we can continue supporting our conservation partners and contribute funding toward their important wildlife research and protection efforts around the world.

If a tracker stops working within the first 6 months, we’re always happy to provide a replacement animal. We’d still love the opportunity to look into your account and see how we can help. Please email us at cx@myfahlo.com, so our team can assist you further!

- Bailey

Rated 4 out of 5 stars

Honestly didn't trust that I would…

Honestly didn't trust that I would revieve my package, and I did. Though the only thing I have to complain about is not being notified about any of the details like shipping time or when it arrived. Other than that, it was a pleasant surprise!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE FAHLO!!!!!!

I love getting notifications and knowing where my friends are moving around everyday. It does make me a little sad when their tracking stops, but that gives me an opportunity to find a new friend from a new species and keep learning and protecting our wildlife.

13 June 2026
Unprompted review

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