Mydoorhandles Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-made, sturdy, and aesthetically pleasing. Many people highlight the exceptionally fast delivery service, with orders frequently arriving the very next day, often within 24 hours. The customer service is also highly commended for being helpful, professional, and efficient, especially when assisting with exchanges or resolving inquiries. However, some customers reported receiving items that were incorrect, missing components, or had minor defects like being marked or bent upon arrival.

What people talk about most

Product

Customers express high satisfaction with the products, frequently praising their quality, durability, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, gorgeous, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient customer... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and great customer service. I replaced all the handles in my house but I needed to exchange 2 handles for the bathrooms as I ordered the wrong type of handles, they were excellent and se... See more

Rated 5 out of 5 stars

I've been really impressed by this company. Great products and first class customer service. I've never fitted door handles before and this company have helped with all the questions I've sent them an... See more

Company replied


Company details

  1. Hardware Store

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(104)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliantly company communication…

Brilliantly company communication delivery after sales superb 5 Star all round.
What more could you ask for?
Thanks guys.

19 July 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for choosing us and for leaving a review. We’re glad you’re happy and hope to help you again in the future.

Rated 5 out of 5 stars

Great company all round

Really good staff, very friendly and helpful, quick dispatch and delivery. Products (golden grace black door handles) are excellent quality and a great/ competitive price. I would 100% buy from them again.

10 July 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for your lovely review. We hope the new hardware suits your doors perfectly, and if you ever need anything else to match, we’ll be more than happy to help.

Rated 5 out of 5 stars

Brilliant!

We ordered 2 sets of handles, sent next day, notified us, delivered as promised in 48 hrs, products brilliant as well as price! Cannot fault the service or company.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant all round

Brilliant service and excellent help from staff. Prices are fantastic too. The new hinges are a tiny amount bigger and thicker than my old ones, if (like me) you haven't replaced them for about 20yrs make sure you have tools ready 😁

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company to deal with, super prices and great products. I had a small problem which was dealt with immediately without any fuss and the item replaced straight away. Excellent customer service, good people.

4 December 2023
Unprompted review
Rated 2 out of 5 stars

No response to emails

Nothing wrong with the handles but they don't cover where old handles were. I have emailed twice to return them with no response. Now close to 30 day cut off for returning hence 2 star review.

10 July 2023
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, please could you tell us where you xsent the email, as we are ontop of all emails, and we are very felzible in situations like this, So do not worry about the 30 days. Or alternatively you could call us and one of our tema would be happy to resolve the issue for you on the phone.

Thanks

Rated 5 out of 5 stars

Outstanding Door Handles and Exceptional Service from My Door Handles

I recently purchased 6 pairs of Golden Grace Leon Design door handles in matt black from My Door Handles, and I must say, I am thoroughly impressed with both the product and the overall experience. From the quick delivery to the high-quality door handles, this company has truly exceeded my expectations.

The handles arrived well-packaged and in pristine condition, reflecting the company's commitment to ensuring customer satisfaction from the outset.

The matt black finish exudes a sense of modernity and blends seamlessly with any color scheme. But it wasn't just the aesthetics that impressed me; it was the exceptional quality that truly stood out.

Each handle came with clear instructions, making it easy for me to fit them on my doors without any hassle. I can confidently say that these are the best handles I have ever installed, and their seamless operation makes my daily routine effortless.

I wholeheartedly recommend My Door Handles to anyone seeking top-notch door handles and an exceptional shopping experience.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Ordered incorrect handles

Ordered incorrect handles, a typical website mistake due to my age. Returned them via their postage label. Just phoned them and monies now sent. I expected long phone wait and order numbers required etc but within seconds my purchases were found on their system simply by my name.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service

I phoned on a number of occasions for advice before placing my order and each time I was given very good and knowledgeable advice on which products would be suitable and how to order to get the best price . In the original order some of the handles were marked, on contacting them they were replaced and immediately and delivered the next day from a different batch.
Would definitely recommend them.

15 March 2023
Unprompted review
Rated 3 out of 5 stars

6 pack cadenza door handle

I bought a 6 pack of cadenza door handles and the matching bathroom door lock handle, handles arrived yesterday have just taken out of box in order to put on doors and 3 sets out of the 7 are damaged I have tried to organise replacement but I am unable to work the website. I need the 3 sets of handles replaced and without a port of contact how am I gonna do that

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Great company excellent customer service

ordered some lovely door handles at a great price delivery fast...however unfortunately they started to show signs of wear/some sort of corrosion within a year so gave them a message and they advised me I had 1 year guarantee and replaced all the affected door handles very quickly great service very happy thanks.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Textbook

Order came on time, all goods to expected standard except one of the door handle escutcheons which had seized. I emailed to request a replacement and they responded within a week, sending out a replacement.

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Promising start

My door handles came really quickly, which was great. However one of the handles was marked so I’ve tried making contact to organise a replacement. After chasing for the past month I’ve had no response at all. The door handle is now flaking off and looks terrible. Disappointing considering the promising start.

16 November 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, iam sorry to hear ths, please could you call us on our number on 01618794110. I am sorry to hear the issues you have had, but we are always here to help resolve any issues. Thanks

Rated 5 out of 5 stars

Excellent service and products

Excellent service. Next day delivery with updates. Great customer service when wanting to return part of my order. Great quality product - door handles look really good! Will deffo order from here again.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Failed to deliver order.

I ordered two new door locks about two weeks ago and have yet to receive them.
I have raised the issued with PayPal now too as I have had no word from the company up on messaging them.
Very disappointed ☹️.

24 May 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Hello.
Due to working remotely with limited staff it may take us a while to get through the many e-mails we recieve on a daily basis. This issue has been raised with Royal Mail and a full refund has been issued back to you. Sorry for any inconvenience caused.
Thanks

Rated 5 out of 5 stars

Great service!

Recommend to all. Handles were great quality, very fast delivery and answered all my questions very quickly. Good job guys!

30 April 2022
Unprompted review

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