Mydoorhandles Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, often finding them well-made and durable. Many people highlight the exceptional service, noting the company's helpfulness in answering questions, resolving issues, and efficiently handling exchanges or replacements. Reviewers frequently commend the super-fast delivery, with orders often arriving the next day, making the overall purchasing process smooth and satisfying. However, some customers also noted occasional issues with product condition upon arrival. A few people reported handles being marked, bent, or having missing screws, and some experienced damaged finishes or stuck components.

What people talk about most

Product

People report positive experiences with product, often praising the great quality and reasonable pricing of... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the handles and fittings as... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Order

Users describe positive interactions with order, highlighting an easy ordering process and quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery and great customer service. I replaced all the handles in my house but I needed to exchange 2 handles for the bathrooms as I ordered the wrong type of handles, they were excellent and se... See more

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

I've been really impressed by this company. Great products and first class customer service. I've never fitted door handles before and this company have helped with all the questions I've sent them an... See more

Company replied


Company details

  1. Hardware Store

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(104)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality product great price fast…

Good quality product great price fast delivery looks as good as it’s advertised

19 February 2026
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Reply from Mydoorhandles

Thank you for your feedback, it means a lot to our team. We’re always here if you need any help in the future — please feel free to contact us anytime.

Rated 5 out of 5 stars

Door handle

Ordered set of 8 door handles and hinges for my new doors came next day good quality have not fitted them yet but very nice would recommend them good price

18 February 2026
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Reply from Mydoorhandles

We appreciate your review very much and are glad you’re happy with your purchase. Supporting small businesses makes a big difference, so thank you. Let us know if we can assist you again.

Rated 5 out of 5 stars

Excellent service

Ordered 4 door handles, but unfortunately the wrong design were sent out. I rang up and spoke to Amman who was very sympathetic to my situation and offered a number of options to resolve the matter. He dealt with the situation professionally and to my satisfaction, therefore not delaying my decorator who was on site at my home. Credit to the company.

22 January 2026
Unprompted review
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Reply from Mydoorhandles

Thanks for leaving such a positive review. We’re delighted everything met your expectations. If you need any further assistance, we’ll be happy to help.

Rated 5 out of 5 stars

Excellent company giving first class efficient service

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was damaged. I rang Mydoorhandles and explained. Immediately the customer service gentleman after finding my original order said he would get another set dispatched to me. To my surprise it arrived next day. Wish all companies were that helpful and efficient. Thank you

16 January 2026
Unprompted review
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Reply from Mydoorhandles

Your feedback is greatly appreciated, thank you for taking the time to leave a review. If there’s ever anything you need, please don’t hesitate to get in touch with us.

Rated 5 out of 5 stars

What a super company

What a super company. Their customer service is really, really good. Great knowledge of their products and which ones would be suitable for me and the handles are really nice and good quality. They look great now we've had them put on our new doors. Well done this company!

14 January 2026
Unprompted review
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Reply from Mydoorhandles

Thank you for your kind review. We’re really pleased to hear you had a good experience with us. If we can help with anything else, just let us know.

Rated 5 out of 5 stars

Could not rate more highly

Could not rate more highly.

Where to start. The range of products is amazing, prices are exceptionally competitive and even better they offer bundles (5 of / 10 of) at even more discounted rates. Had exactly what I wanted and with variations (different roses, colours, combinations of additionals etc). Order arrived next day, everything had been quality checked and not sure if just specific to the handles I ordered but placed inside little socks to try and keep them secure. Absolutely amazing touch!

Sadly one of the handles had the spindle come loose in transit and put a few dents and dings in one of the handles ordered. But after speaking to someone it was immediately remediated, hands down one of the nicest and friendliest customer service experiences I have received. I also personally made an error in one of my items which again they were more than helpful with resolving.

Highly (highly) recommend Mydoorhandles. 10/10 range, 10/10 prices, 10/10 delivery and 10/10 customer service.

I will certainly be returning again with the upcoming kitchen refit as the handles I purchased (for pantry) were beyond my expectations.

23 December 2025
Unprompted review
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Reply from Mydoorhandles

We really appreciate your support and your review. It’s great to know you’re happy with your order. Please feel free to contact us if you need any help in the future.

Rated 5 out of 5 stars

**Very Highly Recommended**

**I have used My Door Handles previously and can't rate them highly enough.

They're customer service is excellent. Products are of very high quality and super fast delivery.

After ordering on-line, I had an extra request which they happily dealt with.

I highly recommend My Door Handles.**

28 October 2025
Unprompted review
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Reply from Mydoorhandles

Many thanks for your feedback. As an independent retailer, reviews like this are very important to us. We’re always here if you need any assistance.

Rated 5 out of 5 stars

5 star through and through

Communication from start to finish was 5 star in itself, the products are fantastic quality and shipping so quick. Would thoroughly recommend especially based on customer service!

17 October 2025
Unprompted review
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Reply from Mydoorhandles

We really appreciate your kind comments, thank you for supporting our small business. If you need any assistance with your order or anything else in the future, we’re always happy to help by phone or email.

Rated 5 out of 5 stars

I had an issue with a lock that broke

I had an issue with a lock that broke, and MyDoorHandles sent me a replacement incredibly quickly! Their customer service is absolutely outstanding — friendly, efficient, and very helpful from start to finish. I couldn’t be happier with how they handled everything. Highly recommended!

13 October 2025
Unprompted review
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Reply from Mydoorhandles

Many thanks for your review — we’re really pleased you’re happy with your order. Positive feedback like this really helps a small business like ours. We hope the new door handles look great in your home, and if you ever need matching hardware or advice, please feel free to contact us.

Rated 5 out of 5 stars

Best customer service we've had in a…

Best customer service we've had in a while!! Staff is extremely helpful and responsive. Aman was very nice and helpful.
Order was shipped pretty much immediately and arrived the following day. It turned out we ordered the wrong thing and they helped us figure out the return quickly. They also cover the shipping cost of the returns and issued the refund immediately. They then helped us figure out exactly what we need, with lots of patience might I add, what is the cheapest way of getting it and found the best solution for us. The order once again was shipped immediately and arrived the following day and it was perfect. Plus their price is fantastic. Couldn't recommend them more! We will return to them for sure.

11 September 2025
Unprompted review
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Reply from Mydoorhandles

Thank you for your lovely review. We hope the new hardware suits your doors perfectly, and if you ever need anything else to match, we’ll be more than happy to help.

Rated 5 out of 5 stars

Fantastic customer service

I've been really impressed by this company. Great products and first class customer service. I've never fitted door handles before and this company have helped with all the questions I've sent them and even sent out different parts for free when I realised that I'd bought the wrong ones. Really good customer service is hard to find and this is the best I've experienced in many, many years.

23 July 2025
Unprompted review
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Reply from Mydoorhandles

We really appreciate your support and your review. It’s great to know you’re happy with your order. Please feel free to contact us if you need any help in the future.

Rated 5 out of 5 stars

Would use again!

Haven’t fitted them yet . But ordering price and delivery has all been very easy and quickly!
Would definitely use again. Sumison supplied them very good informative about delivery and well packaged!

7 July 2025
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Many thanks for your feedback. We hope your home project goes well and that you’re pleased with how the handles look once fitted. If you need any further help or advice, we’re always here.

Rated 5 out of 5 stars

the new go-to place for anything doors.

Ordered Black Knurled door handles and never heard of this website before.

Will be using them here onwards for all door related stuff!

Customer service is good, door handles are exceptional quality. Hinges are heavy duty as described.
Free next day delivery & packaged brilliantly.

Price beat all eBay / Amazon / competitors.

10/10

24 June 2025
Unprompted review
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Reply from Mydoorhandles

We appreciate your review very much and are glad you’re happy with your purchase. Hopefully the handles finish off your room nicely, and if you need any matching items or advice, we’re always happy to help.

Rated 5 out of 5 stars

Great Customer Service!

I didn't have any clue how to order door hardware but it was so easy to buy what I needed from MyDoorHandles. I would give them more starts if I could, for several reasons: 1. Easy to speak to the team and discuss all you need to know. They are nice and competent; 2. No delivery/return charges; 3 Replacement with no additional cost; 4. I made a wrong purchase and based on my previous order, they noticed the difference and emailed me to clarify if I made a mistake - which I actually did. Great job guys!

25 April 2025
Unprompted review
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Reply from Mydoorhandles

Thanks for leaving such a positive review. We’re delighted everything met your expectations. If you need any further assistance, we’ll be happy to help.

Rated 5 out of 5 stars

Quality customer service …

We had a minor issue with some door handles we had ordered and Stacey, who we dealt with, went above and beyond with customer service and the issue was sorted out.
Would definitely recommend mydoorhandles.com and will be using them again in the future.

22 April 2025
Unprompted review
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Reply from Mydoorhandles

Your feedback is greatly appreciated, thank you for taking the time to leave a review. If there’s ever anything you need, please don’t hesitate to get in touch with us.

Rated 5 out of 5 stars

10/10 recommend

10/10 recommend. Excellent pricing unlike other places. Quick shopping.

1 March 2025
Unprompted review
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Reply from Mydoorhandles

Thank you so much for your kind words. if you need any further assitance please do not hesitate to contact us. Thanks

Rated 5 out of 5 stars

Customer service is extremely, extremely satisfactory and excellent.

I purchased from them twice – a total of three sets of the Door Look (Golden Grace Victorian Scroll Polished Chrome Door Handle Privacy Pack 120mm + Hinges & 63mm Latch). During installation, I encountered several issues and sought their assistance. They explained everything with great care and patience, and their response time was exceptionally fast. I have never had such a pleasant online shopping experience! I wholeheartedly recommend this company.

25 February 2025
Unprompted review
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Reply from Mydoorhandles

Thank you so much for your kind words. if you need any further assitance please do not hesitate to contact us. Thanks

Rated 5 out of 5 stars

Brilliant service …

Fantastic company brilliant selection of handles, the customer service is awesome I had an issue with one handle contacted them no hassle replacing my handle.
If I needed handles in the future this company is where I'm buying them.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered and fitted 5 golden grace handles , unfortunately one broke after only a few uses, contacted them and received a replacement and a refund within 48 hours. The customer service was great.Would definitely recommend and will use the company again

25 September 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Many thanks for your review — we’re really pleased you’re happy with your order. Positive feedback like this really helps a small business like ours. We hope the new door handles look great in your home, and if you ever need matching hardware or advice, please feel free to contact us.

Rated 1 out of 5 stars

Can’t get their keys cut

Bought a mortise lock that came with 2 keys. Can’t get them cut anywhere and they can’t supply more. Complete waste of time and now had to buy another lock

2 September 2024
Unprompted review
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Reply from Mydoorhandles

HI,I am sorry t ohear this, The 3 Lever Locks it is difficult to get the key cut, due to the nature of the lock, hoever we do the Euro Locks which it is very easy to get a key cut anywhere. Thanks

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